Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
TKeith
by Tkeith50 on 05/11/2023Everything and everyone is great at AutoNation Ford Frisco. Always trust their service and sales departmentHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service visit
by Mlevock on 05/10/2023Lot of nice changes since my last service visit. Was met at my vehicle when I pulled in, took care of check-in curbside. Was asked multiple times in waiting room if I needed anything, service mgr came to me in waiting room to check out.… Very nice improvements!Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Fabian
by A69judge on 04/28/2023Good service, timely updatesHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Car come back with issues and no answer back from Ford
by Vicente Neto on 04/27/2023After service for 3 recalls, I got my car back with my backup camera not working, I called the service department several times and left few messages, no answer back and the issue still persist. I will eventually have to drive to Ford again… and try to fix the issue face to face.Hello, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (714) 598-3738 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Poor Service experience
by TxFin23 on 04/21/2023Monday, I took my car in for a warranty repair. The next day they text me that it was ready. I get a ride up there only to find out they thought they were texting someone else, my car was not ready. "We are sorry we will make it up to… you". A few days later (friday)I text to check in. The parts will be here in 4 days. Monday i call for a loaner, no one answers the phone in the service dept, text my advisor 3x no response, finally I call later and get someone, ok ya we will get you a car. No one calls me back. Tuesday, I call, my car is in Eric's bay but he is out sick (this has nothing to do with poor eric) so your car is inside but the tech is sick so he can't work on it. I say, are the parts there? Well no... they say. So how does that make sense I ask. I need a loaner. Ok , come get one tomorrow. Ok I will be there at lunch. They then text me Wed before lunch, your car is done. It is in being washed right now. I say ok, I will come after work. Again..."we will make it up to you" I get up there about 530... guess what... we didn't get it washed for you. Surprise... I said just give me my car.. Then they ask me to do the survey and tell me only a 5 is acceptable. If you want the 5, earn the 5. I would give you a 1 today. Terrible...Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Oil change and rotation
by Harrison on 04/20/2023This trip for a standard service was a delight. It began with the service tech listening to my needs and curiosity about a noise my vehicle was making. He went for a test drive with me to try and isolate the sound. Pleasant and thoughtful… interaction while attempting to diagnose the noise.The truck was washed as a compliment after my standard service and notes were added to the file to address the noise if it becomes a problem.Hi Harrison, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Upwards trajectory
by Mekuzi2001 on 04/20/2023Smashing experience. Big difference from about 8 months ago when you couldn't even get an oil change for weeks! New management is really building something here, still chaotic looking but it looks like controlled chaos. My Advisor Obi was… great and a pleasure to work with.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Frisco. Please don't hesitate to reach out if there's anything additional we can do for you.
Barry Woodard
by B@FriscoFord on 04/14/2023Tammie & Obi we’re very helpfulHi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Car Buying Experience!
by Kim Family on 04/14/2023Dennis Gooding and Brandon Lorenz made purchasing our new Maverick painless and quick. Thank you for working with us to get a reasonable trade in even though the Maverick is so highly sought out in today's market. Having ordered it months… ago, you still treated us as valuable customers you wanted to retain long term.Hi Kim, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! Don't hesitate to call us if you ever need anything. Be safe on the road!
F150
by Blahblah on 04/05/2023My brakes came back working worst than beforeHi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Owner
by Riverdog on 04/03/2023They all were great help in every wayHi, we are pleased to hear you had such a positive experience with us, Riverdog! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service and very accommodating!
by BravoCo123 on 04/02/2023The Service Department at AutoNation For Frisco was very accommodating as well as very professional! I highly recommend you servicing your vehicle with them!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Disappointed with normally stellar service
by T. Martin on 03/25/2023I took my truck in for comprehensive service. Part of that was a state inspection so I could get it registered. They failed to perform the state inspection and I didn't know that until I went to have the truck registered. Hey, sometimes… these things happen. I could easily overlook that oversight on their part. But I called them about it *seven* times over four days and they never answered my questions or returned my calls. I finally had to drive to their location to get some answers and get the inspection done.Hello, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
So easy and friendly
by NacMan2 on 03/16/2023Talk about an easy shopping experience, the sales rep, Jeannie Conlon was awesome and so efficient it made buying a vehicle so easy. I would buy from them again.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Fleet Vehicle Repairs and Exceptional Customer Service
by C. Coburn on 03/14/2023I had a recent Recall issue that was not initially repaired by AutoNation Ford Frisco, but by another Ford dealership. I was working with a Service Rep by the name of Lori. In my 25+ years of dealing with a service desk at a dealership, I… have never experienced this level of amazing service that Lori provided. Lori took ownership of the immediate problem from another dealership and got my fleet vehicle repaired and back in service. This was not an ordinary issue the could be fixed and we just move forward. This required getting Ford Warranty, Servive Managers, Parts Department and the Repair Manager to get resolved. Lori never went a day without keeping me informed of my vehicle status. The end result was a knowledgable staff member that was completely dedicated to seeing a happy customer got my vehicle repaired in a timely manner and AutoNation Ford Frisco will have a return customer not reluctant to bring their fleet vehicvles in for repairs. A++ service from Lori and her team. A big "Thanks" to Kevin in parts as well. Kevin played a big role in assisting the process and I am grateful for the help. If you want it done right, askk for Lori at the AutoNation Ford Frisco service desk. ThanksHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Good dealer
by ilyich1976 on 03/13/2023We were satisfied with the quality of work and speed of execution. The only negative is that during the diagnostics they did not find a broken light bulb in the headlight, although we spoke to the manager about this when registering the car… for service.Thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.
Interior door panels repaired on my 2015 Explorer..
by randywayneta on 03/03/2023Work was completed on time as promised. Other recommended service also completed.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Unexpected purchase
by kstruck on 03/01/2023We stopped in to look at trucks while we were on vacation and ended up buying one and driving it home. We were happy with our salesperson. They went above and beyond to make sure we were getting the best deal possible. We joked that no… one would believe a couple from Kansas bought a truck in Texas from a salesman from Long Island.Hello, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Vehicle pur chase
by Bronco Hank on 02/27/2023Easiest buying experienceHello Bronco, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
1st Oil Change
by Tremor22 on 03/01/2023Nice staff and excellent serviceHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by Jay Hamby on 02/26/2023No Follow up what so ever. Promises not kept. no returned phone calls. This place is a joke of a business and I am shocked any customer would ever return. Customer Service is nonexistent.Jay, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025