AutoNation Ford Frisco
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Dealership Service Review
service Rating
Disappointed with normally stellar service
Written byon 03/25/2023
I took my truck in for comprehensive service. Part of that was a state inspection so I could get it registered. They failed to perform the state inspection and I didn't know that until I went to have the truck registered. Hey, sometimes these things happen. I could easily overlook that oversight on their part. But I called them about it *seven* times over four days and they never answered my questions or returned my calls. I finally had to drive to their location to get some answers and get the inspection done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Savy Robinson on 03/30/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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