Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Review type:
Excellent
Fantastic Service !
by Kimberly on 08/04/2021Fast and Friendly!Hi Kimberly, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor service
by tas05042 on 06/29/2021First of all the lady that sits in the office is rude and doesnt help you at all she tells you to ask someone else for help. 2nd my car only has 45,000 miles and was over heating they wanted over 400 to replace a hose which they said then… they would still need further testing to make sure why it was overheating. I picked up hose on my own for 50 dollars and still is over heating so I will have to pay another 160$ diagnosis fee to them again. Just do not feel that this is fair nor correct I was told it was possibly a head gasket by another mehanic but they want to nickel and dime me to death so they will not have to uphold the warranty it feels like itService Department
by Kimberly on 06/15/2021Very Fast and Professional service!Hi Kimberly, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Quick service
by aztec799 on 06/07/2021I arrived and was told the service would take approximately 1.5 hrs, and was pleasantly surprised that it took less than an hour! Thanks for the quick service!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought a new 2021 Dodge Challenger
by GPOP7577 on 05/19/2021I traded in my 2018 Ford F150 and was given an extremely fair price. Did the deal via email after they sent me their offer.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2005 Ram Truck Owner Dave Phillips
by Davephillips on 05/16/2021Fayaz does an excellent job of handling my service requirements. I’ve used the North Fort Worth AutoNation and Allen Samuels before that since purchasing my Truck in 2005. Always good service!Dave, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jason is the truth!
by NikaOwens5 on 05/07/2021Unexpected expense, but Jason made sure the vehicle was taken care of along with all outstanding recalls. My parents raised me to appreciate good customer service and I’m glad there is finally some quality close to home!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Joanaenid on 04/20/2021The staff was great, she gave me an excellent service but the waiting time... too long just for a regular serviceHi, thank you for taking the time to let us know how we did. We hope you have a great day!
Highly recommend
by Pamela1 on 04/15/2021I went in hoping i could get what i needed. They bent over backwards to help me get a car i loved and financing o could afford. Brandon was amazing!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Vehicle Purchase/Service Repair
by Shawn P. on 04/06/2021This was has been the worst experience I've ever faced. AutoNation is a nationwide predatory car dealership to Active-Duty service members. They knowingly sold me a defective RAM 2500, the transmission was rebuilt at their facility and… catastrophically failed within six weeks of purchase. They held on to the truck for over two weeks before determining that it was a Chrysler warranty repair, then taking another week to repair it. The whole time refusing to assist with a loner vehicle or offer to pay for a rental car. I had to come out of pocket to pay for a three-week rental car and now they refuse to reimburse me. DO NOT use AutoNation to purchase any type of vehicle, especially if your Active-Duty Military!!Excellent customer service
by J Patterson on 03/04/2021Sandra Gomez has done an exceptional job once again as my service advisor. She always goes above and beyond to ensure her customers are cared for. She is the consummate service advisor.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Rude
by name1234 on 02/26/2021Finance personnel are rude / unprofessional.Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 642-7894. We hope to hear from you.
Don’t come in a rush
by Nitro404824 on 01/31/2021Not sure what the point of making an appointment is. Seems like you get in faster if you just go to the express lane without one. Appointment at 9. Left at 11:30. Oil change and rotationThank you for reaching out to us. Your opinion plays an integral part in our customer service.
Unhappy
by unhappy on 01/15/2021My son went in for a recall. He scheduled an appointment and took in his jeep. The staff was very cold and non-personable. He was told that my part was in stock and that it would be ready the first thing the next morning and that he… could pick my jeep up at 7am. He arrived at 7am only to be told they did not have the part! No phone call text or email informing him of this. Nothing, not even an apology. He was then told the part would be in later that day. He had to call an Uber to get back home, he was not even offered a shuttle even though it was their mistake. He waited all day hearing nothing from them. Late that afternoon he called them and was told they would not have the part until tomorrow! He found a ride and went back to get his Jeep. Again there was no apology and no sense of remorse for the way he had been treated. I would highly recommend that you do not rely on this dealership for any recalls or repairs.We regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 642-7894 to discuss what we can do to help.
Donna M
by Donna Mason on 01/11/2021It was a pleasure to work with Manual. He kept me posted on status of my vehicle while in service.We are pleased to hear you had such a positive experience with us, Donna! If you ever need help, just give us a call. Happy motoring!
AWESOME
by MIGUEL J. on 12/28/2020I drove in from out of town and they made sure to get me in and out of there so i could get back on the road home.Miguel J., we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Awesome to work with!
by Mike on 12/17/2020I had an incredible experience with Autonation Dodge. They did everything to accomodate me and my family and they were easy to work with.Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Coolant leak
by Hoyt Moore on 12/09/20201st off, the service personal did not provide me with her name nor offer me a business card. I was told it would take 24 to 48 hours to asses the problem and provide a quote, I had no choose at that time, I left my van with them. I did hear… back from them that same afternoon though. I was told the radiator and thermostat needed to be replaced. Estimated cost of $1547.00. I declined the service and told the service personal the only issue was the pitcock valve was leaking. I pick my van up on Monday morning, paid the estimate fee of $165.88, proceeded to the parts department at this dealership, purchased the part for $14.18 , installed it myself in less than 30 minutes and solved my problem. I did not need a new radiator or thermostat. Hard lesson learned. I would not recommend this service department to anyone.Hello Hoyt, We regret your most recent visit with us was not up to the standards we strive for.
Excellent
by Bill Barner on 10/24/2020Don Ferguson and T. C. are very, very professional and compassionate and they will bend over backwards to help with a ligidiment concern...Bill, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Service Dept.
by unhappy guy on 10/24/2020I bought a 2008 Chevy Pick up from these guys and had a great experience with the sale people. Can't say the same about the finance guy. Was told I had a 4 month 4000 mile dealer warranty. I called to get an appointment to have my TPM… serviced and they said it might not be covered. I went ahead and sit up the appointment, took my truck in and left it with them. They then called 2 days later and I was told they can't service a GM product and I have no warranty! The finance guy failed to check a box on my application that would have given me the dealer warranty. I will never go back and if anyone ask I will tell them the same! Once again, I had a great experience with the sales guys.Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (817) 642-7894 for further assistance with moving forward. We hope to hear from you.
Jeep battery servicing issue
by Debra H on 10/13/2020although it took awhile for the team to figure out what the problem was (Electrical), my service advisor keeps me well informed and made sure I had a loaner to use.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024