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AutoNation Chrysler Dodge Jeep Ram North Fort Worth


11200 North Fwy, Fort Worth, TX 76177 (map)
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Sales Rating
Recommend:
Yes (19) No (2)
Service Rating
Recommend:
Yes (20) No (6)
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Dealership Service Review

1 out of 5 starsservice Rating
Coolant leak
Written by Hoyt Moore on 12/09/2020

1st off, the service personal did not provide me with her name nor offer me a business card. I was told it would take 24 to 48 hours to asses the problem and provide a quote, I had no choose at that time, I left my van with them. I did hear back from them that same afternoon though. I was told the radiator and thermostat needed to be replaced. Estimated cost of $1547.00. I declined the service and told the service personal the only issue was the pitcock valve was leaking. I pick my van up on Monday morning, paid the estimate fee of $165.88, proceeded to the parts department at this dealership, purchased the part for $14.18 , installed it myself in less than 30 minutes and solved my problem. I did not need a new radiator or thermostat. Hard lesson learned. I would not recommend this service department to anyone.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Review Responder on 01/13/2021
Dealer Response
Hello Hoyt, We regret your most recent visit with us was not up to the standards we strive for.
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