AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Dealership Service Review
1st off, the service personal did not provide me with her name nor offer me a business card. I was told it would take 24 to 48 hours to asses the problem and provide a quote, I had no choose at that time, I left my van with them. I did hear back from them that same afternoon though. I was told the radiator and thermostat needed to be replaced. Estimated cost of $1547.00. I declined the service and told the service personal the only issue was the pitcock valve was leaking. I pick my van up on Monday morning, paid the estimate fee of $165.88, proceeded to the parts department at this dealership, purchased the part for $14.18 , installed it myself in less than 30 minutes and solved my problem. I did not need a new radiator or thermostat. Hard lesson learned. I would not recommend this service department to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes