AutoNation Chrysler Dodge Jeep Ram North Fort Worth

My son went in for a recall. He scheduled an appointment and took in his jeep. The staff was very cold and non-personable. He was told that my part was in stock and that it would be ready the first thing the next morning and that he could pick my jeep up at 7am. He arrived at 7am only to be told they did not have the part! No phone call text or email informing him of this. Nothing, not even an apology. He was then told the part would be in later that day. He had to call an Uber to get back home, he was not even offered a shuttle even though it was their mistake. He waited all day hearing nothing from them. Late that afternoon he called them and was told they would not have the part until tomorrow! He found a ride and went back to get his Jeep. Again there was no apology and no sense of remorse for the way he had been treated. I would highly recommend that you do not rely on this dealership for any recalls or repairs.