Casa Ford Lincoln
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Customer Reviews of Casa Ford Lincoln
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21 service reviews
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Service
by F150oner on 10/30/2018updated 11/06/2018True to what’s being fixed as customer wishes and what else needs to be doneOil Change Experience at Casa Ford 8/31/18
by Don Baer on 09/11/2018Being a new customer from out of state, when I made the appointment they were all excited about my expectations from the dealer who serviced the vehicle for the last 6 years so I told them and was assured their service would surpass that.… The wait for an oil change, tire rotation and balance check was only 2 hours - not bad. However they charged me $77 to balance the tires and never told me they needed balanced. Then after paying I had to find my vehicle "somewhere on the lot" not pulled up to the door. When that was accomplished the interior of the vehicle still had the plastic protection on the seat, the temporary paper floor mat on the floor and the service windshield card laying in the cab, The dashboard electronics were not set back to original (after updating the oil change service I guess) and the vehicle was not washed.2017 F-250 service at 14,500 miles
by Reeseman on 09/06/2018Had to wait in the street in line for about 20 min just to get in the building, only one service advisor at the time. Had 8:00 appointment didn't get into building until 8:20. Had the tires rotated. It was marked on the invoice the air… pressure was adjusted, but it was not. I took the truck back the following day the have the air pressure adjusted properly. Was charged $103.00 for a fuel filter I can buy all day long for almost half that,(including motorcraft brand). I very much understand making a profit but seriouslyCar repair
by Hector E on 08/12/2018updated 08/24/2018Had both left and right front strut bearings replaced. The work and service was excelent.Technician
by Veronica on 08/17/2018updated 08/22/2018Excellent service friendly serviceoutstanding service
by mathews on 07/23/2018updated 08/07/2018outstanding customer service, Craig is the best!Awesome dealership
by Andy El Paso on 07/14/2018Always provides great service. Great people as wellA/c Repair
by MikeByrd on 06/03/2018Not very pleased. Made two repairs that did not fix the problem; charged for both saying it was fixed. Then found the real problem and finally fixed the issue. Obviously charged for that too.service rating
by lastgreatcity on 06/01/2018Always a very good experience. Personnel professional and friendly.Kaywyn
by sielpasotours on 05/31/2018As usual, the Casa service department is awesome. Everyone is always so polite and helpful. Craig C. is a professional and I know I can depend on him.CASA FORD - SERVICE
by louishakim on 05/30/2018ATTENTIVE AND EAGER TO HELP.Excellent customer service
by rlomasjr on 05/29/2018Scheduled a follow up visit to address engine noise. They kept it for a day and once the issue was resolved, they explained what they found and was able to pick up right away.routine oil change
by j.quintana on 05/29/2018never had any problems with personnel or service always satisfied94 Ford E-150
by rgreyes5 on 05/29/2018My service assistant is very knowledgeable, and is always helpful, courteous, and goes the extra mile to make sure that all is taken care of. He is expedient, applies much attention to detail, and makes sure the work is complete. To this… day, I remain eternally grateful to Mr. Craig Coltharp because he went out of his way to make sure that me and my family would make it comfortablly to Disneyland and back in the cold of December with a heater that was still being serviced. I say eternally grateful because I am convinced that no one would have treated me as exemplary as he did. Mr. Coltharp treated me like a brother and my trip with my family was awesome and without a glitch. I value Mr. Craig Coltharp highly because he has personally demonstrated to me that he is at the very top of his game. Because of my good and professional experience with Mr. Coltharp, I highly recommend him and the CASA Ford Dealership to everyone and anyone I meet. In fact, my neighbor who just bought a 2018 Ford Super Duty recently inquired and I recommended Craig Coltharp and CASA Ford without hesitation.Excellent Service personnel
by alanbarnes102259 on 05/29/2018My overall experience has been great the last few times I've utilized the service department at Casa Ford.Service Adviser
by llumpkin-elpaso on 05/29/2018He got me right in, and the vehicle was ready he said it would be. I found a few extra minutes to do something else besides wait - a nice surprise.Acuna
by lacuna on 05/28/2018work was done in timely manner and professionally doneBad service or should I say NO Serivice
by dfuentes on 05/28/2018I took my truck in for warranty issues, a list of five items, and the truck was at their premises five days. I then called on the fifth day to inquire about what they had done. They told me it was in line to be seen. What? After five days… and still nothing was done or was seen to see what was wrong? I decided to pick it up instead of leaving it for who knows how many more days. The main problem on picking it up is that they didn't care, just gave me the vehicle and I left. Something went terrible wrong because they are not usually this stupid. I even wrote a letter of complaint and they have not responded to that either. At this point, I would NOT recommend using their service department.Service center
by rdbam2001 on 05/28/2018Arrived a few minutes early to my appointment. While waiting overheard the service rep make rude comments for me being early. After the service was completed i had to wait on paperwork while the ladies behind the desk socialized and paid… little attention to customers. I watched my papereork get dropped off and then waited an additional 10 minutes before walking back up to desk to remind them i was still waiting.My ford
by alicia.santiesteban9 on 05/28/2018I love the way they work. Everything was so goodReplaced Master Brake Cylinder
by dedolight42 on 05/28/2018Very professional customer service and prompt response. Service was knowledgeable.
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