Customer Reviews of MINI of the Woodlands
Review type:
Mini of The Woodlands
Worst service I have ever experienced in my life
by Cristiano on 10/05/2023Worst service I have ever experienced in my life when purchasing a car. I arrived with credit pre-approved by my bank and with a check in hand with an interest rate of 7.15%. Due to the dealership's fault, my bank did not accept financing… for the vehicle that had problems with the document. As a solution, they offered me financing for the vehicle at a rate of 16%. Terrible attendance.Hi Cristiano, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (936) 344-1258. We'd appreciate the chance to make your experience a positive one.
Clos 2020 Clubman
by Penni Clos on 09/28/2023Jessica was very helpful and professional. It was a pleasure doing business with her.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Above and beyond
by WCyrier on 09/06/2023Jessica went above and beyond to explain to me what our MINI repairs would be. As well as the chat. And as far as costs go, she found programs that MINI offered that saved us money. Our car is 7 years old and I e. Ever had anyone try to ace… us money line Jessica did. That, as well as her transparency was very much appreciated!! We will be back for all repairs.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great service
by Indiamini on 09/05/2023I only take my mini to the dealership to be taken care of. I have only worked with Paloma and she always provide great informative feedback to me.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
WARNING!!! MINI OF THE WOODLANDS WILL HURT YOU!!!
by MrBusaa on 09/04/2023I’m a disabled Army veteran and living in Louisiana and I called Mini of the Woodlands, Texas to schedule a transmission service for my Mini because they are the closest Mini dealership to me. The person I spoke with set my appointment for… Thursday at 10am. Then I booked my hotel for Wednesday - Sunday. I dropped my car off at 10am and spoke to Jessica the service representative and told her that the first priority was the transmission. She called me at nearly 6pm and started talking about the subframe, and the lower control arms, the water pump pulley and the serpentine belt. I stopped her and asked about the transmission and she said they hadn’t gotten to it yet. This kinda freaked me out and so first thing the next morning, when they opened at 9am, I called to speak with a supervisor. Kayla told me that they didn’t even have any transmission oil and it was on back order! So they couldn’t even do the service that they scheduled my appointment for! WTF! After wasting my time, they charged me nearly $1400 for the pulley, the belt and other stuff that I didn’t even ask for! Plus, I had to drive away from there with the potential of doing more damage to my transmission because of their incompetence! Needless to say, I don’t recommend this dealership and I will make sure to tell people to avoid them and their unprofessional attitude!Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (936) 344-1258 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Check up
by Linda G on 08/24/2023Everyone was great. Did not have to wait and they explained everything I needed to know.Hi Linda, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Performed warranty work on passenger side mirror that was making a noise.
by WendyW15 on 08/01/2023updated 08/28/2023My experience was excellent. Brought in the vehicle to get diagnosed and the technician seemed to have fixed the noise the mirror was making when it was folded in and out, but wanted to check it the next day to make sure it was. It started… making the noise again, so they replaced the motor inside and other necessary components. I was also needing my tires rotated and they took care of that at the same time. It only took 3 days to complete everything.We are pleased to hear you had such a positive experience with us!
Nathan Smith at MINI of The Woodlands
by Davidcson on 08/09/2023I went in to see about extending my Maintenance ad Service warranties on 2019 Cooper S Countryman. Nathan Smith was extremely helpful and before I new it I was driving home a 2024 All4 JCW MINI Cooper S Countryman and only paying 5 dollars… more a month. I couldn't be happier with how it all turned out! The JCW Rocks and I have gotten good compliments on how awesome it looks!Hello, we are very happy we could provide you with a positive experience! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Fast and Friendly
by Danny L on 08/03/2023Great service! Fast and friendly!Danny, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Great experience!
by Racheale on 08/02/2023Brian was awesome at helping choose my new mini and trading in my old one. Thank you!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Woodland mini
by Kayla C on 08/02/2023Great salesman Jose showed us a car . We decided on it instantly at 12:30. Unfortunately we did not leave the lot till 6:30. Just after Steven the finances guy was clearly upset we didn’t buy a warranty package. All in all a friendly staff… I got a great car Jose was a good salesman. A somewhat fair deal on my trade even though no ones windshield cost $2500.Hi Kayla, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by Tasha D. on 08/01/2023The customer service received by Nick was exceptional. He stayed in contact and wanted to make sure any and all questions we had were answered. The process was smooth and we were in and out within 90 minutes top!Hi Tasha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Outstanding
by MINI DIVA on 07/10/2023From the very beginning on my journey to my now third Mini Countryman, from sales advisor to the finance manager to the Mini expert on learning more about my new car~OUTSTANDING!!!💯Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
The best hands down!!! An enjoyable buying experience!!
by Kbaker777 on 06/12/2023If you're in the market for a mini this is the place to buy! Stellar five star service from my sales associate and five stars as well to my financial associate!! I could not be happier! Thank you so much for turning my deer nightmare into a… dream !! :)Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Business Advisor
by Jim Reynolds on 06/06/2023Paloma was prompt and courteous. She had an unrelated service item taken care of for me. Great work and was a painless experience. Appreciate the opportunity to get some work done while waiting briefly for my service.Hi Jim, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil change
by Eden H. on 05/23/2023Very Professional and got my oil change in a Timely manner. Service associate was very knowledgeable.Hello Eden, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
1st Time Customer
by Jacinta on 05/12/2023The team was great. The salesman kept my grandson entertained and finance went the extra mile to seal the deal!We are pleased to hear you had such a positive experience with us, Jacinta! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great assistance
by MiniBuyer on 05/05/2023The team at Mini of the Woodlands (AutoNation) was very helpful throughout the process making it easy and simple to buy my son’s new Mini Cooper.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of Car
by Frieda66 on 04/17/2023Thank you for the BEST customer service!. The sales associate Brian went way beyond to make my purchase easy and process went very smoothly.Hi, we're happy you found our staff to be so supportive during your experience here at MINI of The Woodlands. If you ever need help, just give us a call. Happy motoring!
Mini Cooper of the woodlands
by BDUBYA2 on 04/13/2023Expericence wasn't bad until after signing, I noticed the bug guard had been removed from the truck, brought this to the attention of my sales guy (Which was a really cool dude) He said that it will be looked in to. The following week I… recieved a text from him stating the service manager removed it due to it causing the hood ajar sensor to be activated, That's total BS I beleive that's what he was told, But I also beleive someone wanted it for their personal vehicle and removed it I told him that the guard was on the truck when I looked at it originally, and now its been removed Once I signed the papers, that technically now belonged to me along with the rest of the truck 3 weeks now, and still now solid answer, no compensation for the hood guard and no replacement Will not recommend dealing with this dealershipHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Vehicle service
by RonnieT on 03/30/2023As always the service was completed in a timely fashion. Nice waiting area and a very friendly staff. The service advisor (Selene Caballero) was great. She kept me updated with the status of the car and was very detailed with the charges it… would cost. Great employee.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
MINI Countryman
MINI Hardtop 4 Door
MINI Hardtop 2 Door
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
by Nia Sterling on 08/17/2024