MINI of the Woodlands

I’m a disabled Army veteran and living in Louisiana and I called Mini of the Woodlands, Texas to schedule a transmission service for my Mini because they are the closest Mini dealership to me. The person I spoke with set my appointment for Thursday at 10am. Then I booked my hotel for Wednesday - Sunday. I dropped my car off at 10am and spoke to Jessica the service representative and told her that the first priority was the transmission. She called me at nearly 6pm and started talking about the subframe, and the lower control arms, the water pump pulley and the serpentine belt. I stopped her and asked about the transmission and she said they hadn’t gotten to it yet. This kinda freaked me out and so first thing the next morning, when they opened at 9am, I called to speak with a supervisor. Kayla told me that they didn’t even have any transmission oil and it was on back order! So they couldn’t even do the service that they scheduled my appointment for! WTF! After wasting my time, they charged me nearly $1400 for the pulley, the belt and other stuff that I didn’t even ask for! Plus, I had to drive away from there with the potential of doing more damage to my transmission because of their incompetence! Needless to say, I don’t recommend this dealership and I will make sure to tell people to avoid them and their unprofessional attitude!