Customer Reviews of AutoNation Ford Burleson
Review type:
NEW BRONCO!
First Oil Change
by Jeremy B on 07/08/2023Service Advisor was very knowledgeable of the service options and what was best for me. The service was great and done in a timely manner.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Fast and efficient
by DustinDees on 06/24/2023Bought a new 2023 Ford F-250. Arrived at 6:15, test drove the new truck, traded in my old truck and drove off with the new one by 9:15.Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
State Inspection and Emissions Test
by Cdrave5 on 06/17/2023Annual inspection and emissions check. Service writer was polite and helpful with my questions and concerns.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Arron cross
by Michael on 06/12/2023One of the best sales men Ever hands down he makes car buying easy.Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Kathy Dakan
by Emersyn1 on 06/07/2023Great service, got me in and out than less time than anticipated.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Pleasant , long & unsure
by Jmepw11 on 06/03/2023The people were extremely friendly however I don't feel like everything, I asked about, was addressed. I was told that is was normal for my brakes to squeak like they are! This will be my only car that does this and I don't think it's… normal! It also took forever to get the oil changed. Other than that, the experience was pleasant!Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-3224. We hope to hear from you.
Recall Issues
by Kaileb P. on 05/30/2023My car broke down due to a recall. I had my car towed to Auto Nation Ford Burleson on Tuesday with an appointment scheduled for Thursday morning. Kipp contacted me as soon as my car arrived to the dealership on Tuesday, had my car diagnosed… by Wednesday afternoon and my car was ready to go by end of day Thursday. It was such a quick and easy process and Kipp kept me up to speed the entire time. Also, my car was pretty dirty upon arrival to the dealership and it was clean and shiny upon pickup.Hello Kaileb, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Dept.
by Linda Ramos on 05/26/2023I only deal with the service people. They were friendly and very willing to help I I did not have an appointment because I got up to a dead battery. They replaced. My battery explained my options and I was out of there in no time.Hi Linda, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by Selena C on 05/26/2023Craig at Auto Nation Burleson did a great job of helping me find my 4runner in such short time. In less than 24 hours I found the car I wanted, met with Craig, test drove and was back the next day to trade in my Jeep Cherokee for the… 4runner. I did not have the same experience at the Toyota Dealership. The staff at Autonation were all great! If I'm in the market again to buy another vehicle I'll be going back to Craig!Hi Selena, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Service
by MaviWavi on 05/25/2023I walked into the store, and my salesman, Preston Harper was an absolute pleasure to work with. He was friendly, informative and knowledgeable. Preston made my car buying experience, the best I have ever had.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Truck Maintenance
by CountryGirl on 05/11/2023Everything went very smoothly and very pleased with the service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great job
by Lucille’s on 05/09/2023First oil change on the new truck. No appointment, it took a few hours but they got it done! Service representative Douglas communicated excellently. I was happy not to be turned away or told to make an appointment.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Forgotten
by Bladehawk on 05/08/2023I had an 8am appointment for an oil change and State inspection, for which I was on time. I was waiting in the waiting room. After having waited for several hours, I checked with the service manager working my truck. Come to find out, I was… apparently lost in the shuffle. I didn’t get my truck out until 4:30pm! This makes two or three times now that I’ve been “lost in the shuffle”.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Robert Young
by Hirst7636 on 05/04/2023He is very nice guy. He talk like he already knew you. He was very down to earth and asked you what you wanted, not just trying to sell you something you did not want.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not a good experience
by Emtaz125 on 04/30/2023Not happy with my experience. Never felt as if I were important to the salesman. Felt like the he lied to me about several things. Not a fan at all. Will jot shop there again.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Recall and Other Work on 2017 Ford Escape
by My Escape on 04/25/2023Dropped it off at 10 AM and it was ready on time. My service mgr was Mr. Troy Crow. A pro who although very busy kept me informed.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. If you ever need help, just give us a call. Happy motoring!
Oil change and scheduled maintenance
by Tommy B on 04/24/2023Great and courteous serviceHi Tommy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Oil change and tire rotation
by JWhite. on 04/20/2023This location was down hill for many years but I recently went in there and got my oil change and tires rotated and everything went smooth. When I would go there in the past few years it would take about 8 hours to just do a oil change… with a schedule time to drop it off. Now it was max 2 hours but this time they washed the outside of the vehicle and shined the tires so it felt great leaving this burleson ford location. I would recommend this auto nation to anyone since they have turned things around.Hello, We appreciate you taking the time to leave us a response. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.
Service
by Fakeford on 04/15/2023My car was in service department for a week and was never contacted for a status update. I had to either come by or call to find out.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.
recall service - very prompt
by SMai2023 on 04/13/2023I saw a recall notice in my email, contacted my local Ford service department and dropped by. I waited on-site with my German Shepherd and left. I noticed that after the service, a noticeable tapping sound during idle times has now… disappeared.Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Kip kept me updated
by tonyaoleary on 04/10/2023I had to have several things taken care of recently and had to leave my car for a week. However, Kip stayed on top of it and kept me updated. It was ready when he told me to come and get it.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024