AutoNation Ford Burleson
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Dealership Service Review
service Rating
Recall work
Written byon 08/01/2023
Over all good, The service dept. needs to communicate with the customer better. My Truck went in for a recall with an appointment. I was told it was a 15-30 job so I dropped my truck off on Monday night for a Tuesday 9am appt. On Thursday I called for a update on the truck and it still wasn't assigned to anyone. They called me back and said it would be done that afternoon or Friday morning. Friday afternoon I called them and they had to reorder a part. Finnley on Monday I received a call my truck was ready to be picked up. This was the second time I've had problems with no communication from them on repairs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nora Sutter on 08/04/2023
Dealer Response
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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