Customer Reviews of BMW of Beaumont
Review type:
Love Mr Willie
OMG this is what service is about
by JLC on 07/29/2022I recently had a malfunction while drying from TX to LA. BMW Beaumont was my nearest service center and my car limped to them. They instantly took us in, calmed me down, arranged for the car to be seen quickly. Their courtesy driver Mark… drove us to a rental place and when they didn’t have any cars (after promising they did), he drove us to another nearby town to pick up a car. We then returned and loaded all of our heavy cargo and continued on. They kept us informed of the repair details, offered to further assist us even though we are not regulars and just passing through. I could not have been more impressed. They were a bright light on a very dark day.We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business!
Best of the BEST
by Geo k on 07/28/2022friendly… Professional… Knowledgeable… Fair and dependable.Thank you for being our customer, we appreciate your kind words!
Terrible customer service
by Von on 07/26/2022The sales person name Catherine is very rude. Do not know how to extend Quality service.Thank you for bringing this to my attention. I apologize for what you experienced with our staff. I would like an opportunity to fix this and to earn your business, please contact me at kleger@mikesmithdirect.com. I look forward to speaking with you. Keith Leger General Manager
Great Service and Communication
by Roberto on 07/28/2022Loney was great to work with. Made the buying process very easy.Thank you, Roberto! We thank you for your business and look forward to your next visit!
Quick response!
by Cindy on 07/27/2022Got me in the next day. Took care of all issues. Friendly to deal with.Thank you Cindy for your kind words! We look forward to your business with us again!
Great customer service by Chris
by Liz on 07/25/2022Enjoyed the no pressure feel.Thank you for your positive review, Liz! We appreciate your business.
Best in Beaumont
by Haley Stout on 07/25/2022Out of all the cars I have purchased Rich at BMW of Beaumont made it so quick and easy for me!Thank you, Haley! We are thrilled that you had a great car buying experience!
Thanks to the manager
by J on 07/25/2022Thanks to the manager my issue with the dealership has been sorted including a great customer service experienceWe're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Service
by Ryan on 07/19/2022Honest and upfront with great hospitality during your waitThank you for taking the time to leave us a review! We look forward to your business with us again!
Bad customer experience
by J on 07/19/2022Car I bough from them has issues just a few weeks after purchased (before the 30 day cut off) they wouldn’t fix the problem or the car and the only solution offered was to trade it in, so I decided to accept because I was very unhappy with… my purchase just to find out they wouldn’t take the car I just purchased for the same price, but almost $6k below of what I just paid for it. Unbelievable response and customer service from a high end brandThank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 409-812-2416. I look forward to speaking with you. Keith Leger Center Operator
Excellent Service
by Demetria on 07/15/2022I really appreciate Taylor for his friendliness and professionalism.Thank you for your kind words for Taylor, we appreciate it!
The A Team!
by J Lee on 07/13/2022Taylor and Scott met me at the door and had me back on the road in no time!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Quick service
by Perkins on 07/08/2022Quick service!! In my opinion labor for what they fixed was little pricey. But I’ll be backThank you for your kind words! We are thrilled that you had a pleasant service visit!
Thought I needed an oil change
by Michelle B on 07/06/2022I originally made an appt because I thought it was close enough for an oil change, but it wasn’t. While there, I asked them to check my tires because they’d been losing pressure & I could hear a ticking. Sure enough, 3 of them had… nails/screws in them. Taylor S. always takes great care of me!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Diagnostic
by E moreno on 07/05/2022Recently went in for a diagnostic after I paid. They gave me no print out of what was wrong with my car. Just gave an estimate of what they think it may cost.Thank you for bringing this to my attention. I apologize that you were not provided with a printout regarding your service. I would like an opportunity to fix this and to earn your business, please contact me at kleger@mikesmithdirect.com. I look forward to speaking with you. Keith Leger General Manager
Taylor rocks!!!!
by Dreama S on 06/30/2022Great service after you purchase a car!!! Taylor is great over in Service!!!Thank you. We're glad that you had an excellent experience with your recent service visit.
Great service—as always!
by Sheri Arnold on 06/30/2022I’ve had absolutely perfect experiences with my service representative, Tyler Shook, every time I’ve been in for service. He takes care of details and keeps me informed. I especially like the video sent to me showing the results of the… testing. Great job!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Great service
by Mike on 06/30/2022Honest dealership/service centerThank you for the feedback. Please let us know if we can ever assist you again in the future!
Excellent service
by Tariq Aftab Khan on 06/29/2022My original dealer was not responding for the due service , so I went online and get scheduled by BMW Beaumont and it was very easy with reminders and on the day of service , very quick and smooth service with personal attention. From now… on BMW Beaumont is my service center .Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Best service department ever!
by Donya on 06/25/2022The staff at Beaumont service department is amazing. They have gone above and beyond for me at all hours. I'd be lost without them.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Servicing My Wife…I mean my wife’s Car
by Jojoe on 06/25/2022Great atmosphere almost everyone I had eye contact with greeted me with a smileThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
In the market for a new BMW? Then come to BMW of Beaumont, serving Pasadena, Port Arthur, Sulpher, Lake Charles and Baytown. Our experienced sales staff prides itself on not only offering a paramount selection of new and used cars, but a distinctive, personalized approach to service to match. And whether you're coming in from Pasadena, Port Arthur, Sulpher, Lake Charles or Baytown, our new BMW dealership and service center is just a quick drive away.
BMW of Beaumont is here to give you a pleasant used car shopping experience.
Located at 1855 Interstate 10 S Beaumont, Texas, BMW of Beaumont believes that while a car may be used, it should run like new. If it doesn't and/or can't maintain that high level of performance for years to come, it shouldn't be sold.
Visit BMW of Beaumont today and experience our high-standard, pressure-free approach for yourself. As hundreds of drivers in the greater Beaumont area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Trudie, thank you for your feedback. We understand the importance of a quick process and will strive to improve at BMW of Beaumont. Safe travels with your new purchase!
by BMW of Beaumont on 03/31/2025