BMW of Beaumont
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OMG this is what service is about
Written by 07/29/2022
onI recently had a malfunction while drying from TX to LA. BMW Beaumont was my nearest service center and my car limped to them. They instantly took us in, calmed me down, arranged for the car to be seen quickly. Their courtesy driver Mark drove us to a rental place and when they didn’t have any cars (after promising they did), he drove us to another nearby town to pick up a car. We then returned and loaded all of our heavy cargo and continued on. They kept us informed of the repair details, offered to further assist us even though we are not regulars and just passing through. I could not have been more impressed. They were a bright light on a very dark day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 08/01/2022
Dealer Response
We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business!
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