BMW of Beaumont
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Dealership Service Review
service Rating
Terrible customer service
Written byon 07/26/2022
The sales person name Catherine is very rude. Do not know how to extend Quality service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 07/29/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you experienced with our staff. I would like an opportunity to fix this and to earn your business, please contact me at kleger@mikesmithdirect.com. I look forward to speaking with you.
Keith Leger
General Manager
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