Customer Reviews of First Texas Honda
Review type:
Great service
Great Customer Service
by Sarah on 01/17/2019Their high service standards are consistent and appreciated.Great customer service
by Catherine on 01/16/2019Everyone is attentive and friendly. The dealership is clean and the waiting area has a lot of amenities, which makes the experience enjoyable instead of stressful.Great Job
by - on 01/15/2019I was a walk-in on a Saturday, so the dealership was understandably busy. However, I felt well taken care of and my advisor went above and beyond to make sure I had a rental option if my car was going to be at the dealership long, and… offered to print my insurance card when I didn't have the updated on in person. Great service overall!Honda service
by Fths on 01/15/2019Electronic sign up for service was clear and easy. The service advisor was prompt, professional and courteous. He clearly explained everything that would be done before getting my approval. Afterwards he explained the multi-point… inspection report and he returned my car rinsed clean. First Texas Honda will stay on top of my Fit's service needs.good service
by anonymous on 01/13/2019I had a nail in one of my tires. It was fixed quickly and for a reasonable price.Excellent Service
by Jrock on 01/11/2019Jay Jank is one of the best service advisers at this dealership, he has taken great care of both of our cars. He goes above and beyond his normal work duties. I would recommend him to anyone. He is what keeps us coming back to this… dealership even though we live closer to others.Great Work!
by jeremy on 01/10/2019Was able to have my car serviced quickly and they even washed it!A good experience at First Texas Honda
by Lei on 01/09/2019I went there to fix a recall issue. Everything went very well. Nice staff and great service!We're happy to hear that everything went smoothly, Lei! Thanks so much for being our guest. -The Team at First Texas Honda
Quick and thorough servicd
by Scott on 01/08/2019Quick and thorough service. You’re well off to work with their service department. Especially if you ask for Ty.Scott, it makes us proud to hear that you had a stellar visit! Thanks for swinging by. -The Team at First Texas Honda
Expensive
by Service on 01/01/2019updated 01/07/2019The service was good but very expensive. I have been here twice now for an oil change and filter and left paying over 300 dollars both times for “extras” . Having free coffee does not make me feel better about it. The service has been… really good though and the lounge very comfortable.service ratings
by Lyn on 01/04/2019The service work they did for the airbag recall was great. The suggested work was way overpriced, two tires $1600? I ended up going to Discount Tire for $410 for two tires. Other than that suggestion they had for tires, I was… satisfied.Lyn, we want to thank you for utilizing us for your service needs. We strive to deliver the highest quality of service and remain competitively priced with other Honda dealerships in our region. After reviewing your paperwork, it appears that the total you saw reflected multiple options for the 2 tire replacements. We apologize for the confusion and appreciate your understanding! Be sure to let us know the next time we can assist and until then, take care. -Cody Penna, Service Manager
Great Experience
by Sunni on 01/04/2019This was a very customer oriented experience. Best Service I have had at a dealership. Andre was fantastic. I have owned Honda’s since the first Accord Hatchback in the 70’s. Love the brand but you have it down Texas Honda!Sunni, we're so grateful to have your support! Our customers are our top priority and we're thrilled to know that Andre delivered a stellar experience. -The Team at First Texas Honda
excellent sales help
by susansticethompson on 01/04/2019My salesman Nik was calm, knowledgeable and courteous. Test drives were relaxed.We appreciate you shopping with us, Susan! Thank you for the praise. -The Team at First Texas Honda
Always a Great Experience
by DANIEL on 01/04/2019Thank you for your time and consideration. Sara went above and beyond to get something I had left in a Loaner vehicle, a very special thanks to her for her follow up.Fantastic Service provider!
by hondacivicatx on 01/02/2019I really look forward to coming in for maintenance appointments at First Texas Honda. The service Advisors are so friendly and seem very sincere in helping you with your auto needs. No bullying, no pressure, just plain good advice and… instruction. Shout out to Marty R. in particular! The free car washes with each visit are really appreciated as well. As an added bonus, the service lobby is so warm and inviting with the friendliest baristas, nice tabletops, and awesome snacks. They took the time to care of those who wait for their vehicles by providing a very nice atmosphere to wait in. Thanks so much First Texas Honda! Might I add that I love owning a Honda Civic :)Review
by AndrewParisi on 12/31/2018The service was excellent. Everything was done quickly and with a minimum of energy on my part. Thanks!Wonderful!
by Alix on 12/30/2018The staff was so kind and accommodating, they were ready to answer any questions I had and helped me decide on the perfect car!Service
by SJ on 12/29/2018Overall great service and all of my concerns with my vehicle were addressed. My recommendation when providing a loaner vehicle is to address the basic functions of the loaner vehicle. I spent 10 minutes reading through the car manual to… find out how to open the gas tank door, how the gears were push buttons as well as the parking brake, and how the radio worked. The attendant did an “inspection “ with me and told me to return the car with a full tank, then gave me the key FOB. Although my car is a 2017, the loaner car was a 2018 and had a lot of technological changes.SJ, we appreciate you utilizing us for your service needs! Thanks for your feedback as it helps us get better. We will be sure to pass these notes along to the Transportation team. We look forward to seeing you next time and wish you all the best. -The Team at First Texas Honda
First Honda is #1
by pvhugh on 12/28/2018updated 01/02/2019Take good care of all your great people. They really do make a difference. Nice that our Pilot was washed but it would be even better if they vacuumed the interior too as they do at Avante Honda in Puerto Vallarta.New Accord Touring
by ChuckinAustin on 12/20/2018updated 12/28/2018Great experience, quick and easy, had the car I wanted at a more than fair price. Great year end savings as well.Great Service
by Sunny on 12/27/2018I was absolutely delighted with the service I received on my last visit to First Texas Honda. I really appreciated the courtesy car, and Chris was very helpful.Thanks for the praise, Sunny! We appreciate you visiting and look forward to the next time we can be of assistance. -The Team at First Texas Honda
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025