Customer Reviews of First Texas Honda
Review type:
SIMPLE IN AND OUT
Prompt and friendly and faster-than-expected service
by Jackie S on 09/02/2026First Texas Honda and its service managers including Shane are always impressive and above par compared to other dealership experiences I have had. The facilities upgrades are such a nice touch, I can stop by or work comfortably from the… lobby and cafe. The service techs were able to confirm my part inventory and get it serviced in under the quoted time.SIMPLE IN AND OUT
by AW on 08/31/2026I like the fact that the sales team was not pushy and put me in a vehicle that I want rather than being upsold. I think I had an overall great first car buying experience.Attentive Customer Service
by Deb S on 08/28/2026I appreciated how First Texas Honda took care of me throughout the process of finding and buying the car I wanted, with the exact specs I was looking for.Best sales team and dealership
by Hafiz saqib arshad on 08/21/2026Asghar is the best sales person and very cooperative , helpful and energetic guy. Like it .Fastest recall ever!
by Dallas gorman on 08/14/2026I brought my Honda hybrid CRV in to First Honda first thing in the morning. Service department was very busy. Aurturo already had my car registered and had all parts preordered. The work scheduled was going to take a full day but Arturo… said he would try his best to get my car completed as soon as possible so I wouldn’t have to make a second trip into town. By 11am, I received a video by text showing some of the work completed as well as an update on items which were good and other items which would be needing attention soon (tire rotation, alignment and brake fluid flush), I was just finishing lunch and getting ready to head back home when I received a text that the job was completed and both recalls were finished. I was so shocked, I called to make sure there was no mistake. I went back and picked up my car much sooner than anticipated. Arturo is very friendly, attentive and even helped me with the Honda app. I have had 3 CRVs and this hybrid is my favorite. I always use First Texas for service. All the service coordinators have been pleasant but Ariel impressed me the most! A+++++Andrew Henderson is a delight
by Asim on 07/31/2026He was upbeat, friendly, and genuinely helpful from start to finish. He made me feel taken care of the whole time and sent me on my way with a smile. Ask for Andrew!Top Notch Experience!
by SC on 07/27/2026our sales representative Jaime Moses was incredibly helpful! She worked with us on every part of the purchase. She even had a big bow sitting on top of the car when my daughter picked it up! I can't recommend her or First Honda enough!First Texas Honda Service
by GPATX on 07/24/2026Our service advisor, David Hoffman, was so kind and professional. He is very knowledgeable and explained everything in detail. He knew the answers to all my questions and made sure my transportation was all in order. A perfect experience.Outstanding Leasing Experience with Pito Sosa!
by Srini on 07/22/2026I had an excellent experience leasing my 2026 Honda Prologue, thanks to Pito Sosa. From the moment I walked into the dealership, Pito was professional, knowledgeable, and patient. He took the time to explain all the lease options, answered… every question thoroughly, and made sure I was comfortable with every step of the process. There was never any pressure, and he worked hard to find a lease that fit my needs and budget. The entire process was smooth, transparent, and efficient. If you're shopping for a Honda, I highly recommend asking for Pito Sosa. His outstanding customer service and dedication made the leasing experience easy and enjoyable. Thank you, Pito, for helping me drive home in my new 2026 Honda Prologue!So thankful to get to work with Pito.
by Alton on 07/13/2026I had the luxury of working with Pito Sosa as our salesman in the purchase of our new 2026 Honda Pilot. Pito was very professional and a super nice guy, I highly recommend asking for him directly if you go here to buy a vehicle. The whole… process was a great experience and I would go to this dealership over any other Honda dealership in Texas for sure.Best Dealership of Austin
by Jennifer McIntyre on 06/25/2026Reza at First Texas Honda has made me a loyal buyer for all of my vehicles! He went above and beyond to get the deal I wanted. Everyone at First Texas of Honda provided transparency thru the whole process. The whole team made me feel… welcomed, and comfortable. No one tried to push any service I did not want. I highly recommend First Texas Honda! You will not be disappointed! Shout out to Reza! Thank you for all you have done! I love my purchase of the Honda CR-V!Kenneth and the entire sales team were great. Low pressure, great deal!
by Alan on 06/25/2026Friendly, low pressure environment. Great service department with delicious free coffee too!amazing
by Shakayla Beckum on 06/25/2026First time resolution every timeAnthony Rocks!
by Payton W on 06/25/2026I worked with Anthony Raglin when I was in a tight spot. My car broke down and Anthony helped me lease a brand new Honda Civic in less than a couple hours! He was fair and I felt cared for and treated well. He also is funny and has great… stories to tell you while you're waiting for your new car! Anthony also went above and beyond and helped me out by coming in on his off day just to make sure I wasn't left stranded without a car for another day. Thank you to the whole team, but especially Anthony for his dedication!First visit ever…outstanding!
by Dan on 06/10/2026I’ve owned many other vehicles from other automakers but never a Honda. So, after buying a low mileage 2024 Civic from another local dealer (non Honda) I wanted to start a solid service record. First Texas Honda came highly recommended by a… family member & also my boss. Scheduling an appointment was super easy. And when I arrived on the day of, everything was prompt and super efficient . My Service Advisor was Colton Rose and he was very professional and did an outstanding job keeping me informed and responding to my texts.Welcome to the Honda family, and thank you for choosing First Texas Honda for your Civic's service! We're glad Colton made your first visit a great one by keeping you informed and making the process smooth from start to finish. We appreciate your trust and look forward to helping you keep your Civic running its best for years to come. -The Team at First Texas Honda
Thank you for giving First Texas Honda a try! We're honored that your family member and boss recommended us, and we're glad your first service visit lived up to those expectations. Colton will appreciate your kind words, and we're happy he kept you informed every step of the way. We look forward to helping you keep your Civic in great shape for many miles ahead. -The Team at First Texas Honda
Thank you for trusting First Texas Honda with your Civic! We're so glad your first visit was a positive one and that Colton made the experience easy with great communication and attentive service. Hearing that we lived up to the recommendations from your family and boss means a lot. We look forward to being your Honda service team for years to come! -The Team at First Texas Honda
Thank you for choosing First Texas Honda to help you start your Civic's service journey! We're glad the recommendation from your family and boss led you our way, and it's great to hear Colton provided the communication and professionalism you were looking for. We appreciate you trusting us with your Honda and look forward to seeing you again for your future service needs. -The Team at First Texas Honda
the Goat
by Sam on 06/02/2026very friendly & knowledge staff, Cleve our sales coordinator was exceptional along with Leo & Krissy, buying a car can be a pain in the neck but this guys made bearable & less painfulRex is the best!
by Zachariah Thomas on 06/01/2026This dealership is by far the best when it comes to purchasing a new car and maintenance. I’ve taken my older Honda here for years and have now purchased a new 2026 from this dealership! Amazing experience with Rex couldn’t recommend a… better sells rep.What an incredible compliment—thank you for your continued trust in our team! It means a lot that you've relied on us for service over the years and chose First Texas Honda when it was time for your new 2026 Honda. We'll be sure to share your kind words with Rex. Enjoy your new ride! -The Team at First Texas Honda
Great service
by DMont on 05/10/2026Quick oil change and customer serviceThank you for the great feedback! We're thrilled to hear you received quick oil change service paired with excellent customer service. We appreciate your business and look forward to taking care of your vehicle next time! - The Team at First Texas Honda
Good experience
by Andrey on 05/02/2026Jaimi was helpful and focused! Would come there againThank you for the great feedback! We're thrilled to hear that Jaimi was so helpful and focused during your visit. We truly appreciate your support and look forward to welcoming you back next time! — The Team at First Texas Honda
My Heroes!!!
by A Happy Grandma on 04/08/2026When I went to First Texas Honda, I'd already been to motor mile because my 2018 Kia Soul's engine had died and I really needed a reliable car. Kenneth Hall was available to walk me through the available HRV's and let me ask the questions… rather than fast talk me into anything. We chatted and he explained everything I needed to know and he sat with me in the driver's seat sharing all the more recent safety features. We came back to Honda and he waited until my son was able to come by and test drive the car I was interested in buying. (He'd been with me for hours and repeated all the info to my son.) Kenneth was cordial, fun, patient, and informative. We decided on a Wednesday evening well after 6:30 to buy the car. I returned on Thursday and Kenneth had everything organized. I now have a 2026 silver HRV and love it. I'm so glad to be back to First Texas Honda. They are all my heroes! (including the barista at their coffee bar!!)Welcome back to First Texas Honda! We know how incredibly stressful it is when a vehicle's engine suddenly dies, so we are so glad we could be here to help you transition out of your Kia Soul and into a reliable new ride. It is wonderful to hear how much you enjoyed working with Kenneth Hall. Taking the time to let you lead the conversation, walking you through the latest safety features, and patiently staying late to repeat everything for your son is exactly the pressure-free experience we want for our guests. We are thrilled he had everything perfectly organized and ready for you on Thursday! Congratulations on your beautiful new 2026 silver HR-V! We will be sure to pass along your kind words to Kenneth—and, of course, to our barista at the coffee bar for keeping you fueled up. Thank you for calling us your heroes, and welcome back to the family! — The Team at First Texas Honda
Disappointed experience
by En on 04/07/2026We had a very disappointing experience at First Texas Honda dealership Austin last week. We drove a long distance specifically to see a car that was listed online. When we arrived, looong waiting then finally met one of the staff service… support, then we were told the car was “on service” and ll go check in 5 minutes if ready or service — but we ended up waiting again over 30 minutes or much more with no clear communication or updates. No one offered us on the first place an office to join. Eventually, we were told the car was not ready to drive and may have been in an accident, despite having no accident history listed online. This raised serious concerns about transparency and why the vehicle was advertised in the first place. Why car was kept and not been available as listed. We also asked to see other available cars, but the staff showed little interest in helping us or offering any alternatives. The overall attitude felt dismissive and unprofessional. Felt unrespectiful service and thanks the staff amd didnot felt wast more time or useless conv. My husband kept talking and the staff person shared his no and told him he will make sure to update him for this car status that day afternooon Or within a day or two, and as expected, recieved ZERO response and no respond to my husband call. Very disappointing experience — poor communication, lack of respect amd professionality for customers’ time, and questionable listing practices. We would not recommend this dealership based on our experience.Hi there, we’re sorry to hear about your experience and understand your frustration. This is not the level of service or communication we strive to provide. We would like to look into this further, but we are currently unable to locate your information in our system based on this review. Please reach out to me directly at christian.mancheno@firsttexashonda.com so we can work toward a resolution. Thank you. - Christian Mancheno, Pre-Owned and Acquisition Director
Hi there, we’re sorry to hear about your experience and understand your frustration. This is not the level of service or communication we strive to provide. We would like to look into this further, but we are currently unable to locate your information in our system based on this review. Please reach out to me directly at christian.mancheno@firsttexashonda.com so we can work toward a resolution. Thank you. - Christian Mancheno, Pre-Owned and Acquisition Director
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for taking the time to recognize David! We're so glad he made your visit a great one by answering all of your questions, explaining everything clearly, and making sure your transportation was taken care of. We'll be sure to share your kind words with him. We appreciate you choosing First Texas Honda! -The Team at First Texas Honda
by First Texas Honda on 07/29/2026