Customer Reviews of First Texas Honda
Review type:
Great service
by Bill Henderson on 05/31/2025
Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!
921 reviews
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State inspection
by Melodye Evans on 07/25/2020It was done on time and they were very politeMaintenance
by Slay on 07/25/2020Received excellent service as always. Vehicle ready on time and washedService Advisor
by Steven D on 07/21/2020Steven D was very professional and friendly. Finished work before scheduled time.Great Job
by Honda Lover on 07/20/2020I thought that everything about my visit was very good. My advisor was very nice and helpful. I was a little let down that the complimentary bar was closed. However, my advisor made sure to get me what I wanted to drink while I waited. The… price was very reasonable and much lower than what I usually have to pay for a state inspection at other automobile service stations. Thank you for your outstanding performance and timely service.Service in my towed vehicle
by Johnnie Conley on 07/20/2020My car wouldn’t start and I had it towed to the dealership. They diagnosed the problem and had my car ready the same afternoon. I was updated on the progress during the whole processTimely & Professional
by Antonia Rodriguez on 07/16/2020The team at Edmunds First Honda have a fast and efficient intake procedure. I purchased a new Honda Fit last year and also the service agreement. My two experiences so far have been great. In and out quickly & they even pay for Uber to get… you from & to! Pleasant buying experience & fabulous service.Excellent Service
by Jim Newhouse on 07/09/2020Fred Mathis had my Honda serviced and back to me in a very professional way. Thanks Fred!Great experience
by Jennifer Ruschhaupt on 07/07/2020Richard was a great salesman - very knowledgable and friendly! Finance took a while, but it was a busy day. Overall, happy with my purchase and the experience there!Amazing Service!
by Missy Isaacson on 07/06/2020I am from Wisconsin and had driven down to Texas to visit relatives. The day I arrived, I smelled a dead mouse in my vehicle. I have had this problem in other vehicles, so I knew right away what it was. I called First Texas Honda because… it was conveniently located near my hotel. They got me in the next day. After 2 days of "diagnosis", they called with an estimate (high dollar/lots of labor) and wondered if I wanted to involve my insurance company. Long story short, Anthony (advisor) and Brian (tech) went above and beyond to try to get me back on the road ASAP. They worked seamlessly with my insurance company. I was extremely happy with their efforts and results. The car was as good as new all the way back to Wisconsin.Great service call
by Heytod on 07/06/2020As usual, my routine service call went great! Ivan, my rep, was extremely attentive and kept me posted along the way.Quick and Easy
by Kelli on 07/06/2020Made an appointment and showed up. Took less than 2 hours for three maintenance items. Easy on line check out. Carlos was great!AC Service
by John King on 07/03/2020Quick check-in process. Gave me good feedback on repairs. Vehicle was finished at estimated time.Almost totally fixed
by S2000 died on 06/30/2020My 2002 S2K died in an HEB parking lot, turned our to be aged buttons on the clutch pedal. Had it towed to FTH where they found a recall on the spark plugs and a serpentine belt that was on it's last legs. All fixed but the button on the… brake pad fell out so the brake lights were always on. Quick trip to Autozone fixed that.We're so happy to know that we could help you out in your time of need! Thanks so much for the review and don't hesitate to let us know the next time we can assist. -The Team at First Texas Honda
Purchase
by Steani Price on 06/28/2020The communication from my sales person was excellent. I felt taken care of.Excellent
by Nora on 06/26/2020As always the visit to First Honda was a nice break from my usual routine.... I sat and read my book after visiting the” cafe” for some tea... and before I was ready To return to the rest of my scheduled day my service appt was complete… and I was on my way. I was pleased to see that the waiting area was set up to social distance and everyone was wearing a mask. Thanks Myron!Excellent service
by Elena Z on 06/22/2020I am a new US resident, it was my first visit. Many things were difficult to understand. Trudy Gordon was so nice and helpful so I did not have any problem. She was great.Great Experience
by Will Golden on 06/19/2020I recently brought my car in for service and it was one of the easiest and pleasurable experiences. Steven Deckert was my service advisor and he was professional and pleasant to work with. Nice to visit a dealership for service and not hate… every second of it.had car inspection done
by Alice Van Zant on 06/18/2020Very happy with Myron but was dismayed that so many others wore no masks. The young man who first helped me, without a mask, filled the windshield washer fluid but never closed the hood which I discovered after I got on Mopac. Makes me… wonder how a mechanic figured I needed all the fluids replaced if he never checked them.Alice, we appreciate you choosing us for your service needs! Please know that since your visit, we’ve enforced a strict policy for all customers and employees to have masks on at our facility. We were very concerned to hear about your hood and appreciate you taking time to chat with us so that we could extend our apologies. We’re always committed to excellence and appreciate you bringing this to our attention! See you next time and take care. -Cody Penna, Service Director
Unbelievable service - I wouldn't take it anywhere else
by Brad Pollard on 06/15/2020First and foremost - big props to Jack Wright - who kept in *constant* communication with me; updating me on the progress of my vehicle and even checking in on me afterwards. the (warranty) work that was performed exceeded my expectations… - and the loaner program is ridiculous (basically a sales program because now my wife wants a new minivan!). Really great experience overall.state inspection
by state inspection on 06/14/2020My service advisor was prompt, courteous, and clear about the service business -- state inspection and checking tire pressure. I am also glad that he reminded me about additional service which my car needs.Service
by Megan on 06/11/2020Great customer service They were able to get me in quickly
Videos
About our dealership
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
What sets us apart
We're the largest volume Honda dealer in Central Texas and have the one of the largest Honda facilities for Sales and Service in the entire world!
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our entire facility is dog friendly. We not only allow but encourage you to bring your pup! We have treats available for them and can even get them a pup cup from the complimentary cafe, just like Starbucks.
We boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "Current Specials". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025