First Texas Honda
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Dealership Service Review
service Rating
had car inspection done
Written byon 06/18/2020
Very happy with Myron but was dismayed that so many others wore no masks. The young man who first helped me, without a mask, filled the windshield washer fluid but never closed the hood which I discovered after I got on Mopac. Makes me wonder how a mechanic figured I needed all the fluids replaced if he never checked them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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First Texas Honda on 06/25/2020
Dealer Response
Alice, we appreciate you choosing us for your service needs! Please know that since your visit, we’ve enforced a strict policy for all customers and employees to have masks on at our facility. We were very concerned to hear about your hood and appreciate you taking time to chat with us so that we could extend our apologies. We’re always committed to excellence and appreciate you bringing this to our attention! See you next time and take care. -Cody Penna, Service Director
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