Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Quick Excellent Service
by Jay Are on 07/01/2023You know how, inevitably, there’s always unpredictable traffic in Austin? Well, I inevitably got caught up in it and called to inform the service department that i was going to be late to my scheduled service appointment by a few to several… minutes. They informed me that I’d still fall within their grace period. Upon arriving there were quite a few vehicles lined up in their service bays and thought “Oh no… I’m (or my vehicle’s) going to be here all day.” But to my surprise they attended me very quickly. Unfortunately this Toyota location doesn’t offer a ride service, but it’s not the end of the world. The staff that attended me was very nice and knowledgeable! They informed me of the services that were provided and what they recommended. They didn’t try to push anything onto me, which was a relief. I’ve noticed no Toyota dealerships’ service department has yet tried to push some additional fee hundred dollar services that aren’t absolutely required. Unlike other make dealerships. All in all I had a great experience here! I recommend Toyota owners take their vehicles here for service.Hello Jay, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
service
by McAllen on 07/01/2023I was very impressed with the level of helpful service I received overall.Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
8 Hours and my car's still not fixed?!!
by tursiops7 on 07/01/2023Went for my 80k check and for a noise my car was making. Service guy knew right away it was a wheel bearing. Once confirmed, told me it would be 2 hours (That's on top of the usual 3 hours for a regular service check). Came 2 hours later… and told me they couldn't find the part they thought they had and would have to go pick it up. Wait they were supposed to be done and just realized they didn't have the part? 2 hours later (been there 7 hours now) came and told me they thought there were done but then the brake light came on. They "ordered the right part but got the wrong part and the parts look exactly the same" so no one caught it until the brake light came on. I had to go home with the brake light on and am still waiting for the promised courtesy ride to get it fixed. They also tried to change it on me and make me come back in even though my service rep had promised me a ride. When I refused, he said they'd call me "after the holiday" to schedule. We'll see...Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Gabi I called the number you gave me and no one knew what I was talking about. I did not know what extension if any to use at the prompt so I may have reached the wrong area. Are you the manager? If not what is the managers name? Thank you.
Honest with their time
by Mariana on 06/30/2023I had a recall on my car and the gentleman that helped was honest with me and told me that to check the recall, it can take anywhere between 2 hours up to 3. It ended up taking 3 hours, but the upfront honesty is what I valued.Hi Mariana, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Outstanding Service!
by Hooooch on 06/27/2023This business is a well oiled machine. But, what really impressed me was the customer service. Let's face it, most places don't care about customer service anymore. Truly, that is not the case here. Kudos! Keep up the good work.… Specifically, Bella Hernandez was the best!Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
Not what they used to be :(
by marilyn934 on 06/27/2023This has always been my go to dealership and where I bought my cars for over 20 years, but their customer service has deteriorated and it is always crowded :( This last time I had to pay them $150 for one diagnostic code when I got 3 codes… from OReillys for free! It seems they used that one code to tell me I need to pay $4400 for a new hybrid battery :( I did my own research and know there are many alternatives :( I think I will have to find a new place :(Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Tundra 80K mile service at AutoNation Toyota - South Austin
by Dr. Zap! on 06/26/2023Fantastic. Took my Tundra to Jared Jones for 80K service. Quick service, great price, fast turn-around. What else is there to say? Theses guys are great!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great car purchase experience!
by mthomas on 06/19/2023Daniel P. was fantastic to work with in finding the right Tacoma SR5 for our daughter to take to college. He patiently sent us information until we found the right truck at the right price! Very professional! Also, enjoyed working with… Steven to finalize the purchase! Overall great car purchase experience!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by rawnbinit on 06/19/2023Our sales person Abbi Gass did a fantastic job of finding us the right Tacoma at the right price when demand was high and supply extremely low. The process was fast and pleasant.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
25000 mile service
by Quicklee on 06/14/2023Very prompt and even gave me a wait time, thank you very helpful. Went over suggested maintenance that wasn’t covered but had to have her write it down for me. Next level service would be reviewing that with me when scheduling my… appointment so I could have it all done at once and have an expectation for financial expectations.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
07 Prius Fuel Pump Disappointment
by 07 Prius Guy on 06/12/2023Turns out that the 07 Prius fuel pump is integrated into the fuel tank. The assembly is $1980 but I did not not know that until the tank was removed for $650. By then I had no other options but to replace it. Total was $2880. There has to… be a better way to help the owner of a bad-idea fuel pump. Of course, Toyota did not use that integrated assembly any more after 2007.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
car service with Jared Jones
by Diane.. on 06/07/2023I was very pleased with everything at the dealership. This was my first visit to get my car serviced with this Toyota. I had previously went to the one on Research Blvd. Everything was much better here!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
45,000 mile service
by Cathy L. K. on 06/06/2023Making my appointment was easy. My service advisor was thorough, and my vehicle was serviced in a timely manner.Hi Cathy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by HollyMTrue on 06/05/2023As I arrived I was greeted then approached by a team member with a printout of a bill for approval. I responded that I have a warranty for all services he asked are you sure? I said yes then he asked if I bought an additional warranty and I… verified for a third time yes. Then he proceeded to walk me to the computer for further verification. I then waited for almost 2 hours for an oil change. I have been a Toyota customer for over 13 years and recently the oil changes are taking hours to complete. I made my appt first thing in the morning but it made no difference. I wasn’t given a timeframe but knew it wasn’t going to be timely from last few visits.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Surprisingly Excellent Service
by Glennroid on 06/05/2023I bought a new car 10 years ago from AutoNation Toyota. I've had really good experiences with them ever since. We got free oil changes for life with that car and so have been in regularly. We've been so pleased with it, we bought another… brand new vehicle a few months ag.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellence all the way through
by Jnotte25 on 06/03/2023So I recently purchased my 2021 Corolla, and wanted to send my thanks and appreciation to everyone who helped me out! From Angel in sales whose initial information and honesty helped me make the right and timely decision, to Danny in sales… who had some excellent tips and recommendations on wheels, and finally to Melissa in Finance who went above and beyond in all ways and helped me rectify a mistake I had made…..I couldn’t be more satisfied or recommend anyone more. I plan to come back here when I upgrade to a truck in the next few years. This whole experience was a complete 180 from my last dealings with a dealership (ironically which is right down the street from them) where I was lied to and screwed out of things that were promised when I bought my new Dodge Challenger about a decade ago. So thank you all so much!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Automation Austin
by Bobstewart on 06/02/2023Very thorough but only what neededHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Truck buyer
by Bigmike on 06/01/2023This is my 3rd time getting a vehicle from auto nation everytime it was a very nice experience,my second time I was in and out within 45 minutes, this last all was swell but that day they were under staffed and it was a very long wait… period.Carl Brooks is an excellent salesman and I have told him since day one that I would refer anyone to auto nation..Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for the great review!
Total Ripoff
by Euphonium on 06/01/2023Went in for service light on startup, even though I had just been in for oil change 3 months ago. Said I needed air condition cleaning and throttle service. Car was done in 1 hour 15 minutes. Bill $500, no parts. Will not bring there again… unless desperate, and will not buy a car there again.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing, please call our General Manager at (512) 518-6900 for further assistance with moving forward. We hope to hear from you in the future.
It was
by Darrlyn Hami on 06/01/2023It was a good and fast service, really great.Darrlyn, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
Brakes
by Hailey7 on 05/27/2023So we came in with what we thought was a suspension issue and after taking the time to truly evaluate the car and found out the brakes were the actual problem. When we had issues with the breaks immediately after service they took the car… back and fixed their work and were also able to get our warranty to cover some work while they had the car. Gabby is awesome and treated us like a part of her family.Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025