Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Andrew
by Amrjr2000 on 05/11/2023The service writer was awesome, this is my first time getting service at this location. I usually go to cedar park. Just 2 small things annoyed me, my radiator was not topped off and my windshield wiper fluid was not filled, it was left… more than half empty. Just not the white glove treatment at south Austin as cedar park.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (512) 518-6900 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Focused service
by Judy Brown on 05/11/2023Had an excellent service visit to Autonation Toyota for my 45,000 mile check. The representative was courteous and explained everything clearly. Service was completed coy and in areasonable amount of time.Hi Judy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
4Runner
by EJacobs on 05/11/2023Angel at Toyota AutoNation was fantastic through the sales process. I was in DFW and they still made the process seamless and worked with me.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Quality Work, Above and Beyond
by Rebecca on 05/11/2023An oncoming truck forced me into a curb, which messed up my front end, suspension, wheels and tires. I immediately called insurance and had my car towed to AutoNation. Jason Alves, my service rep, took care of everything, and kept me… informed of delays due to supply issues and wrong parts sent. He ensured the work was properly completed and my car would be back to great performance. They even washed my car for me! I hope I don’t have to use collision services again, but if I do, AutoNation Collision will be my go-to.Hi Rebecca, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great, friendly and fast service!
by Maravel on 05/09/2023Toyota reps were friendly, fast and knowledgeable. Keep up the great work! Other dealers should take notes from Toyota Austin Nation on service done right.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent sales service, waiting on mngt to honor warranty
by bigsun63 on 05/06/2023Salesperson was helpful and personable, went out of his way to help us get our used car home. I am still waiting to hear from sales manager to honor the 90 day/2,000 mile warranty I was told AutoNation would provide— my mechanic documented… CV joint that needs to be replaced and a few other things (ie rear taillight that is out) that I would think AutoNation would have found when they inspected the vehicle before putting it out in the pre owned inventory. I shared the report with them a week ago and still waiting for manager to contact me. So for now, I have to answer to NO to honoring all commitments, but that may change.Hi, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (512) 518-6900. We look forward to hearing from you.
Great Service in a difficult situation
by WonitoG on 05/05/2023I needed an odd repair. The service advisor told me we needed to replace the steering column on my 2013 Avalon. I was not pleased with this but it had to be done. Once it was repaired I drove home. The next day the car was not… operational, the gears would not engage. Now I was told the actuator needs to be replaced. Again, they replaced it. The truth is this. The repairs reflect a 10-year-old car. I have n the ten years NEVER had any repairs. The cost ($1,200) of the actuator was covered by the service department. I was very grateful. I love my Avalon and I am pleased with the AutoNation service. My care in ten years has only been served and repaired by the Toyota Dealership. I expect to keep it for another ten years.Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Recent Toyota Camry Service
by camryservice on 05/05/2023Jared is my long time service advisor and takes good care of my CamryHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin! If you need more help, our team is available to talk -- safe travels!
Dealership is the way to go
by Edward J on 05/05/2023After looking for an SUV for months online and test driving some of them, I came to the conclusion that the best way to go about making an important purchase is with a dealership. Toyota Autonation is one of the best dealerships around,… because they take pride in their history and stand by their product. Would recommend to anyone making a vehicle purchase.Hello Edward, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Service
by Ernesto on 04/25/2023I received a call from a representative informing me of a recall for my truck. We scheduled an appointment and the service was completed a couple of days later. I was alerted ahead of time of the amount of wait time for the service and the… vehicle was returned as promised.Hello Ernesto, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Vehicle recalls
by San MarcosTX on 04/25/2023After confirming appointment, parts, and recalls; I arrived at the dealership to find out that out of the 3 recalls received by mail, dealership only showed one, then after waiting for 1.5 hours the dealership inform me that they didn’t had… the part to perform the repair and that they will have to order it,Hi San, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (512) 518-6900 so we can work towards a resolution. We look forward to hearing from you.
?????
by xxkkxkxk on 04/20/2023They don't provide a timeframe so can't say if it was on time. It does take them a while but I understand. I had an alignment and a tire rotation done. I hope that it was done properly. I have no way to determine that, but I trust Tony… Do, the service advisor. He seems to listen and has a very calm demeanor which I like. Thank you.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New tacoma purchase
by Shawn T. on 04/20/2023I had a great experience buying a new vehicle from the Autonation Toyota South Austin location. My salesman Barry Isbell was very helpful and friendly. Helped me get the exact vehicle I've been looking for. Only downside was waiting on… finance team. Even after being approved and credit check being done, it was the longest part of the process waiting to sign papers.Hello, We are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great dealer
by Gene Henry on 04/18/2023Efficient serviceHello Gene, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Worst service ever
by Diana Delga on 04/17/2023Erick was the guy supposed is going to help me, I wait 30 minutes to this guy, get my car and ask for the service for 20 k, He ask if I want to get extra services, I say no, just the included in the service for 20 k, two hours later pick my… car. This guy only rotate my tires, I ask why you only do that, he answered, because you don't want to pay extra. Terrible attitude, terrible costumer service, and I need finish my car service, oil, filter, all the things missing.Hi Diana, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (512) 518-6900 at your earliest convenience to discuss how we can turn this experience into a positive one.
25,000 check up
by Betty Martin on 04/15/2023Took the Tacoma in for its 25,000 mile check up. Arturo was very helpful and communicative.Hi Betty, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Feel free to stop by if you ever need any more help.
Service on 4-11-23
by myrnaar on 04/12/2023According to the Service Advisor Tony Scabinito everything was pretty backed up on Tuesday afternoon but I was impressed how he was able to facilitate my alignment and oil change as effectively as possible. Courteous and patient with me as… the minutes continued to tick away. A dependable individualHi Myrnaar, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Easy Inspection
by RayRayRay on 04/10/2023Setting up and dropping my car off for the appointment was super easy. Our service rep Josh was friendly and professional, and despite being crazy busy, we were done in less than 30 minutes.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car service
by Lencia07 on 04/03/2023The staff were pleasant. I was in and out in 45minHi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Ms Sears
by Mrs Sears on 03/30/2023Auto Nation Toyota was timely and organized with all repairs.Hi, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
by Dflores1078 on 03/30/2023Usually a good experience. This time around it took over 30 minutes to get checked in even with an appointment. Service advisor said he was busy writing an email. When my car was ready, I got a text that it was ready to go. I go to get my… keys and head to wait on service advisor because he was busy bs'ing with another employee.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025