AutoNation Toyota South Austin
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Dealership Service Review
service Rating
Worst service ever
Written byon 04/17/2023
Erick was the guy supposed is going to help me, I wait 30 minutes to this guy, get my car and ask for the service for 20 k, He ask if I want to get extra services, I say no, just the included in the service for 20 k, two hours later pick my car. This guy only rotate my tires, I ask why you only do that, he answered, because you don't want to pay extra. Terrible attitude, terrible costumer service, and I need finish my car service, oil, filter, all the things missing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nora Sutter on 04/19/2023
Dealer Response
Hi Diana, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (512) 518-6900 at your earliest convenience to discuss how we can turn this experience into a positive one.
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