Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
5 months later, still waiting for a refund.
by A Bookman on 03/30/2021I bought my vehicle in the beginning of November 2020 and a week later decided to cancel the add ons I had purchased. I was told this wouldn't be a problem and I would be credited the amount back to my total amount financed. After almost 5… months of back and forth, I still have not seen the money come back and which I am still earning interest on. I keep getting answers that say it should be any day now but this has been going on for months. My last email asking for an update has gone unanswered. I will say that the sales customer service was good and the initial interaction with the finance department was good, but this experience with the financial piece has left a sour taste in my mouth. This was my first time buying a brand new car and it will likely be my last time after this experience.Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help. Take care!
Great service
by Happy Gal on 03/27/2021The trick is to form a relationship with an agent. Greg has been great for over 5 years. Greg has been wonderful helping take care of what the car needs and working with what my teacher budget allows.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Problem with Safety Hood Latch
by LTC Terry on 03/17/2021I took my 2015 Toyota Camry Hybrid XLE to AutoNation without an appointment on March 8th at 8:30am. Mickey Hadley is is one of the service managers who quickly responded to my concern that my hood safety latch would not release in order… for my hood to open. He immediately had the problem repaired by one of his service personnel. I was impressed with how friendly and understanding Mickey was in resolving my problem.Hi, thank you for your kind review; we are happy to pass along your comments to Mickey here at AutoNation Toyota South Austin! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Stephan Vaughn
by jessica on 03/16/2021I didn't know you could submit your credit for a vehicle and get approved just to find out that it sold. I was ignored and disregarded and not one manager tried to help the situation. I guess being a female it makes you invisible to all of… the sales associates. I came back in after being told they would right their wrong. Stephan would've made me wait another hour before tending to me. Luckily, Keston Makil came and helped me find what I needed. However, outside of that the rest of it was even more of a [non-permissible content removed] show. I came to the location before 2 and didn't leave until 9:40. Financing was laughing and cutting up even though I waited to COMPLETE the already approved loan for at least 2 1/2 hours. He even acted surprised that I was still there. I was not even given floor mats in a 31,000 truck. I am going on every site to leave the review that they so deserve. Keston was so kind and helpful, but I think he should find a better car dealership to work for.Jessica, it is disappointing for us to hear that your experience was anything less than great. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.
Toyota South by
by alma1055 on 03/17/2021Toyota South is the best because technicians are fast.Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Frank s mig on 03/16/2021Great service and a team that is willing to do what it takes to help you. 👍🏻Hi Frank, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service for my Sequoia
by jlbaumoel on 03/11/2021Epi was great as usual. Immediate attention, detailed explanations, follow up on actual service and follow up when work was completed. he is the best.We appreciate you taking the time to leave us a response! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Note
by fieldhippie on 02/22/2021Our service advisor was extremely knowledgeable and easy going. We found him to be honest an honest man. I'm not sure of the spelling, but his name was Jared. Ask for him and relax knowing that your vehicle will be well taken care of.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Analyst
by Richard on 02/13/2021Service is honest and fast.Richard, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota South Austin
service review
by Carrie Herd on 02/10/2021Great service! I felt appreciated and welcomed.Thanks so much for the warm recommendation of the team here at AutoNation Toyota South Austin. If you ever need help, just give us a call. Happy motoring!
(Vehicle maintenance) Long time customer
by Jpagan1313 on 02/03/2021Greg Coy - Manager of the Service Department and Mr. Rodriquez - the service advisor, attended to what both my vehicles needed that day. Customer service is excellent, kind, understanding and patient. Thank you!Hi, thank you for taking the time to leave a review for us at AutoNation Toyota South Austin. We're happy we could meet your expectations! If you need more help, our team is available to talk -- safe travels!
Disappointed
by Midnight on 02/01/2021First 5,000 mile checkup took 3 hours Mechanics left all tire valve stem caps off. Service Rep Jared Jones was honest and apologized. I appreciate Jared and am grateful for him.Thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.
Outstanding Customer Service
by VeryHappy on 01/06/2021Had an immediate need, drove in, and was our in a jiffy! Great job Jared and Team!Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Richard Rendon
by Richard on 01/04/2021Jared Jones and his service staff are great and honest people. That's why I continue to buy and service my vehicles at Toyota AutoNation South.Hello Richard, Thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin!
The worst
by Kdneadow on 01/01/2021Worst customer service I’ve ever had with a dealership. Last time I ordered a car from Autonation online I got it within a week. This took 17 days! Salesperson was in way over her head and when I called and asked to speak to the manager… I couldn’t get them on the phone. Finally received the car with a headlight out and in bad need of an alignment. Run, don’t walk to a different dealership.Hello, Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Professional Service Department
by MarineVet on 12/31/2020Toyota AutoNation of South Austin provides the utmost seamless and professional service that I've encountered in my 32 years of dealing with new car dealerships. My Tacoma had a recall, and they did not have the part in stock. They… ordered the part, provided me an estimation date of arrival. Upon receipt of the part, they called me with a appointment schedule accessible to fit my needs. I booked an immediate appointment and dropped off my truck. The paperwork was ready when I got there, and the pick up was just as easy. That's customer service!Hello, We strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota South Austin.
Great Experience
by Satisfied on 12/12/2020I'm a first time buyer and had a great experience at Autonation. The staff were very friendly and did all they could to meet my needs and leave me feeling like I made a good decision. I highly recommend Autonation for anyone wanting quality… service in finding the car that's right for you.Hello, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Jared Jones
by Richard on 12/12/2020Excellent and honest service advisor,Hello Richard, We set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us!
Wonderful Experience
by Cdkeplinger on 12/06/2020updated 12/11/2020Everything went perfect! They were quick and patient and made sure it was truly the car for me! They have checked in with me since purchasing and even made my first appointment for service for me! Hand down, best car purchase Iv had!Your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
service
by vivitat on 12/05/2020I generally wait for my service to be done, and it is a comfortable wait. Coffee & hot choc machine, places to read, room big enough to walk around, and easy access to restroom.Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Excellent service
by Esjaydee on 12/05/2020The staff went above and beyond in every aspect of the service including not charging me for reprogramming one of my automatic windows after I had messed with the fuse box. These guys are fantastic.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025