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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Sales Review

1 out of 5 starssales Rating
Stephan Vaughn
Written by jessica on 03/16/2021

I didn't know you could submit your credit for a vehicle and get approved just to find out that it sold. I was ignored and disregarded and not one manager tried to help the situation. I guess being a female it makes you invisible to all of the sales associates. I came back in after being told they would right their wrong. Stephan would've made me wait another hour before tending to me. Luckily, Keston Makil came and helped me find what I needed. However, outside of that the rest of it was even more of a [non-permissible content removed] show. I came to the location before 2 and didn't leave until 9:40. Financing was laughing and cutting up even though I waited to COMPLETE the already approved loan for at least 2 1/2 hours. He even acted surprised that I was still there. I was not even given floor mats in a 31,000 truck. I am going on every site to leave the review that they so deserve. Keston was so kind and helpful, but I think he should find a better car dealership to work for.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Sabrina Guerrero on 03/18/2021
Dealer Response
Jessica, it is disappointing for us to hear that your experience was anything less than great. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.
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