Customer Reviews of AutoNation Chevrolet West Austin
Review type:
New Truck purchase
Service
by Lulu123 on 06/23/2023I’ve had my vehicle for four years and my service experience has been good until just recently, this past May and currently June (my vehicle only has 16,000+ miles). In May I took my car for its regular oil change and multi inspection. At… this time I was advised that my car needed a repair in the amount of $1400 (I’m glad I had them check my warranties, it would be covered). Brought my car back to get the repair done and was advised that it would take from 4-5 days to get done (unfortunately no loaners are offered so this is a real inconvenience for someone that relies only on this car). I got a call back on the same day that I dropped my car letting me know that my car was ready. I’m not sure what happened but apparently the initial diagnostic was not correct and it ended up being something else, just a clean up. Few weeks later, my engine light turned on so I had to bring my car back again to the dealer. Again I was advised that I had to leave my car and that I would hear back after 4-5 days (again, no loaners offered). This time, I didn’t get my car back until after almost 10 days! I had to call in to check on my car status after 5 days of not hearing back and left a voice message, I didn’t get a call back until after almost 5 days after. Apparently they did another multi inspection on it and two different services were diagnosed that were not appearing back on the multi inspection that had just been performed a few weeks prior in May. It’s hard to be without a vehicle for so many days and also not to get updates sooner than almost 10 days.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 309-0028. We would appreciate the chance to turn your experience around.
Vehicle Service
by Michael on 06/22/2023Maya and your service team promptly addressed my issue promptly.Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Disappointed
by MTSmith on 06/07/2023Requested “oil/filter change” via online appointment. After waiting over 1hour, received text message from tech regarding additional services recommended stating ‘brake fluid flush’ (with pics of brake fluid reservoir) and ‘fuel system… service’ ($400 total) plus transmission service. Declined all because they just did (and I just paid for) same brake and fuel system service 5 months earlier! Tried to contact service manager but unable to get to him. Asked receptionist to have service manager call me, never received call or email - only automated email requesting review/rating. So here it is. I just requested an oil change - despite the receipt stating I requested a multipoint inspection - and no one asked beforehand. After being the only ones to work on my vehicle for the past 11 years I would have expected a little more personalized service. (The brake fluid is clear and new, not sure why it was flagged in the first place - easy to see).Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Fast and efficient
by Bev Lucas on 06/05/2023Thanks so much for taking great care of my car. You manged the repairs quickly and everything was taken care of. My car was in good hands. Thank you!Hi Bev, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
CDC Asst Director
by Yvonne Pena on 05/31/2023Excellent & professional service - my waiting time was also pleasant.Hi Yvonne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Fast Oil Change
by Audi A6 on 05/29/2023Oil change was completed in just over an hour and customer service was great. Previous oil changes at Auto Nation South Austin had taken 4 hours because they never had my oil filter in stock despite my having made appointments days in… advance.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great sales people, excuses everywhere else.
by Shawn E. on 05/27/2023Went in, with cash, to buy a car. Had tons of issues with financing just because I wanted to know what the interest rate would be. Finance needed to run the deal when I got there, but I don’t think that should take over two hours for a… result. Sales manager came over, tried offering excuses, and three hours later I finally left with the car. On top of all that, right as I was getting the keys, the finance guy said he couldn’t print plates for me because the car failed emissions. That’s when I realized that I just paid over $8k in cash for a car that didn’t even pass emissions?? Who is doing these inspections? Why didn’t the rest of the team know the car had failed? Again, my sales person was great, but the other departments at the dealership seem like a serious dumpster fire. Update: I paid to have the car inspected and it passed. Just waiting on the dealer to reimburse me for the cost and provide the replacement parts they guaranteed when I bought the car.Hi Shawn, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
Automation West Austin
by Hoggatt on 05/26/2023My experience on buying my new 2023 Blazer was very painless!!!!! Buying a new car is usually a burden to me but this salesman Dylan Ling, and the whole dealership lifted the burden and made it very easy for me !!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Mviera1102 on 05/25/2023It was quick I had went in for my tire pressure and an oil change and tire rotation only waited about an hour half I left happy knowing everything was okay with my tiresHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lucas automation west austin
by Blaine T on 05/23/2023Lucas and the team at Autonation west Austin made my experience supper fast and easy! Probably one of the fastest car deals I’ve ever experienced, thank you!!!Hi Blaine, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil Change for Chevy pickup
by arthurcorrea on 05/10/2023My truck has 21000 miles on it. I took my truck in for an oil change and for the service dept to advise on fuel filter and air cabin filter change. my advisor gave me a price of $120 for the oil change, later he texted me and mentioned… that the fuel filter and air filter would be a total of $180. I gave him the okay. when i picked up my vehicle the total cost was $630 double what I was expecting. my advisor pretended to not know who to read the information on the computer and brought an other advisor to carry out the theft. I will never do business with Auto Nation again, i don't trust them, they probably didn't even do any of the work just reset the readings to read everything okay at 100%. The advisor is a >>>>>>>. the other thing i called to check status of the work and he said that it had been ready for a while but was too busy to call me.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
Awesome place to buy a car
by Jeepbuyer on 05/04/2023Smooth fast delivery max was great finance manager got me a warranty with my lift kit on the Jeep and tire and wheels and windshield much needed for all the protection I need for the Jeep Thankyou AutonationHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation West Austin
by D. Austin on 04/30/2023I recently bought a 2023 Silverado from AutoNation West Austin and the experience was great. They dealt fairly with me, answered my questions and I would buy from them again. Both the salesman Mark and the finance person were terrific.Hi Austin, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet West Austin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience ever!
by Jones11 on 04/27/2023Jonathan and Manual were amazing. I had a bad experience at another dealership this week and this guys were so accommodating and patient. I can only thank and praise them.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
No hassle experience
by KBuddy1 on 04/21/2023That was one of easiest car buying experiences I've had. My sales rep was courteous and professional, and I'm happy to have the car I want at the price I want.Hello, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Rick and Jose
by Jennifer on 04/11/2023Made an appointment two weeks in advance only to drop off my car and find out an hour later that they did not have all the parts. Then after I had to reschedule, I called the day before to just make sure I actually had an appointment and… all the parts are there. it took three different phone calls just confirm an appointment that I made with the manager. I love this location have been going there for years but the customer service continues to go down hill makes no sense you can’t even get a hello when walking in the door!! But I will say Jose the last gentleman who helped me was amazing!! He was friendly, on time and clear communication! They definitely need more people like Jose. Rick you as a manager please provide better education to your staff and work on the commutation skills through all departments.Hi Jennifer, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
Great Customer Service
by Karla J on 04/04/2023Was greeted right away and got my complimentary detailing done on my vehicle. Representatives are always kind and keep you updated for the wait time.Hi Karla, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Found my new wheels so easily!
by GarethLZ on 04/03/2023I went online looking for a vehicle to replace the one that got accordioned when I was rear-ended. I had a budget, and was looking for what would fit it. I emailed several possibles, and IMMEDIATELY got one back from Jeremiah, and had an… appointment immediately. I viewed my new Baby (her name) and set up to get her. Jose handled most of the heavy lifting and Max helped with the loan. I did go to my Credit Union with the loan, and the whole thing was handled expeditiously. The sales help I had was exemplary.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Amazing
by Dustybing on 03/31/2023Sean Greenwood is always helpful and respectful.Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and Friendly
by Sadie C on 03/23/2023I take my Blazer there for oil changes and the advisors are always super friendly. I go early and am never there more than an hour.Hello Sadie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
The best! 👍🏼
by Omar Zamora on 03/23/2023They are awesome! Get my truck on time for my travel in the same day. Special thanks to Jaden, way to go dude!Hello Omar, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chevrolet West Austin and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
by Roman Brooks on 03/09/2025