Customer Reviews of AutoNation Ford Arlington
Review type:
New truck
Awesome service
by Greyghost on 05/04/2022What can I say about my service adviser Dave and the service. I love this place. They have been awesome with the service and repairs on my f 150 and my wife's fusion. Always call to keep me updated on the repairs. One time my wife had a… battery issue and I was out of town and I called Dave he said for her to get the vehicle up there and would take care if it. They did. It's great to know when I am out of town they are willing to go the extra mile.2022 F250 Lariat
by Larry Durald on 04/22/2022My new vehicle salesman John Banks was more than helpful with an awesome Professional attitude every step of the way. No questions were left unanswered as he made the process seem extremely easy and got the deal done very quickly. Very… happy Customer. Will recommend to all family & friends.Hi Larry, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Auto repair
by Lawrence on 07/12/2021Very helpful getting me in with a tire repair.Lawrence, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Routine service and tires
by Pamelaw on 06/26/2021Great service person, knows her stuff.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2015 chevrolet suburban
by Rosales on 06/16/2021We came to auto nation ford, in fort worth, we had a trip to come to from houston so we decided to look at the suburban and wanted to purchase it. Everything was going fine until i asked them NOT to run my credit through wells fargo, (i… always get denied) next thing i know i check my credit karma and they ran it through them and got denied obviously. They “checked” the vehicle and did an oil change, All they did was reset the oil life in the dash, once we made it home next day i check oil and it was pitch black i had to pay to get the oil change done. The clarity of this dealer is poor, i get it we were in a rush but when i clearly asked him not to run wells fargo they should have respected that. And not lied about the oil change done.Hi Rosales, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd like, please contact our General Manager at (817) 200-4503. We'd appreciate the chance to make your experience a positive one.
Friendly and timely
by AdiyahMalkah on 06/14/2021Don was great. Friendly and funny.Hi, thank you for your kind review; we are happy to pass along your comments to Don here at AutoNation Ford Arlington! Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation - Arlington Texas
by Ggilbert on 06/11/2021I give my service experience a one star rating. This is the first time i was compelled to write to a review. Long story short, I took my Escape for routine oil change and tire rotation in May. I was told the tire rotation could not be… done because the lug nuts were swollen and they could not be replaced with Ford parts because the same thing would happen. I was then asked by Joshua, my Service Advisor, to go purchase new lug nuts at an automotive store and bring them back to the dealership. I didn't understand why I responsible for defective Ford parts. I then declined the tire rotation. When I returned to the dealership to pick up my car, it had not been washed. When I asked Joshua about that, he asked "Oh, did you want your car washed?" Needless to say my overall experience was not what I expected.Hi Ggilbert, we regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 200-4503 to discuss what we can do to help.
2021 Ford Ranger Tremor
by Texagg88 on 06/02/2021My salesman Ricky was very knowledgeable, polite and answered every question I had in a very professional matter. I will be back. ThanksHi, thank you for your kind review; we are happy to pass along your comments to Ricky here at AutoNation Ford Arlington! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Better than any previous car buying experience
by Phillip R on 05/31/2021The experience at AutoNation Ford Arlington was much better than any previous car buying experience. Angel was awesome, online price was honored, the trade offer was also very close to what was quoted on the site and very fair. They even… checked an additional Ford offer I received and qualified for to lower the price. Erick who handled the financing was also very good - although there was a little pressure for some more of the add ons, he was not too pushy and was able to match a price for Ford Protect which was my preferred extended protection. A couple of things that could have made the experience perfect instead of really good would be dealer add on disclosure online and just to speed up the process a bit.Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good experience.
by stephenm on 05/25/2021Peggy took care of everything, start to finish.Stephenm, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Arlington! If you have any further questions, please give us a call. We're always happy to help!
Taking care of Customers is taking care of Business!
by John Bouma on 05/24/2021Kudos to Margaret (Peggy) Chaney, Service Advisor for my Focus ST and my wife's F-150 XLT. Peggy is great to work with, always friendly, and is a great brand representative for Ford and AutoNation! Thank you Peggy for being our trusted… advisor when it comes to service for our vehicles.John, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Arlington! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Robert Welsh
by Roblw94 on 04/19/2021Overall good. Only issue to me was wait time. It took a week due to a backlog.Battery Experience
by ScorpioSiren on 04/05/2021Too my car after experiencing starting issues. No one from service came out to the car as in the past. No signs posted that this is me procedure due to COVID. No one acknowledged me when I stepped in. I approached Joshua and explained my… situation. Turns out I had a bad cell in my battery. Quoted $180 at a 40 month replacement plan or $230 for lifetime. This is a 2015 Ford Escape. Service was pretty fast. Joshua was efficient. Just can’t believe the cost at dealerships these days and the decline of customer service.Hi, we take your feedback very seriously and thank you for bringing this to our attention, Scorpiosiren. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Great Service
by Eber V. on 03/29/2021Service was good and speedy due to it being on a Saturday.Hi Eber, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Experience
by Andrew J on 03/18/2021My salesman Ricky was outstanding! One of the best car buying experience I have had. Will be going back to them from now on.Owner
by F150 owner on 03/15/2021Quick job completion of oil change.Hi, your wonderful feedback and rating mean a lot to us. Drive safe, and we'll see you on the road.
Great Staff
by Carlotta on 02/22/2021The staff is always prompt and courteous. I have not had any issues with my car after getting serviced there. The staff always makes you feel welcomed. Love Ford AutoNation of Arlington TXWe are pleased to hear you had such a positive experience with us, Carlotta! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
2nd time customer
by Niecy W on 02/17/2021Kyron did it again. He went over and beyond to meet my expectations and got me the deal I was looking for. This is my second time purchasing a car from him in less than a year and he was great both time. I do recommend to go see him for… your next car. He transferred my stuff as well as stayed late until I was done in finance. Thank you so much for everything.Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Not Interested in Doing Warranty Work
by Texfalls on 02/02/2021I would like to offer feedback on the quality of repair from AutoNation, but they chose not to work on my car under warranty. I have a Ford Protect car warranty that clearly covered the needed work and yet AutoNation claimed it did not. I… took the car to another Ford repair facility and they completed the $1,800 repair under warranty. I asked for AutoNation to call me concerning this issue and never received a reply except on Messenger which always said "Have a nice Day"We are deeply disappointed by your experience at AutoNation Ford Arlington. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.
Recall repair
by KS Nugent on 01/18/2021updated 01/25/2021Service took a bit longer than anticipated, but I was provided with a loaner car, so there was no real inconvenience.Hello, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales
by Purchase and dales on 01/15/2021Mahmoud was very professional. He understood what we were looking for and delivered. We didn't plan on buying but as soon as we saw the ranger we didn't hesitate. Thank you Mahmoud for your great service.Hello, your comments keep us motivated and working hard for all our guests! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kaitlin, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
by Sasha Sullivan on 07/19/2024