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AutoNation Ford Arlington


1400 W I-20, Arlington, TX 76017 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
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Yes (18) No (5)
Service Rating
Recommend:
Yes (41) No (4)
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Dealership Sales Review

2 out of 5 starssales Rating
2015 chevrolet suburban
Written by Rosales on 06/16/2021

We came to auto nation ford, in fort worth, we had a trip to come to from houston so we decided to look at the suburban and wanted to purchase it. Everything was going fine until i asked them NOT to run my credit through wells fargo, (i always get denied) next thing i know i check my credit karma and they ran it through them and got denied obviously. They “checked” the vehicle and did an oil change, All they did was reset the oil life in the dash, once we made it home next day i check oil and it was pitch black i had to pay to get the oil change done. The clarity of this dealer is poor, i get it we were in a rush but when i clearly asked him not to run wells fargo they should have respected that. And not lied about the oil change done.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Trinity Miller on 06/20/2021
Dealer Response
Hi Rosales, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd like, please contact our General Manager at (817) 200-4503. We'd appreciate the chance to make your experience a positive one.
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