AutoNation Ford Arlington
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Battery Experience
Written byon 04/05/2021
Too my car after experiencing starting issues. No one from service came out to the car as in the past. No signs posted that this is me procedure due to COVID. No one acknowledged me when I stepped in. I approached Joshua and explained my situation. Turns out I had a bad cell in my battery. Quoted $180 at a 40 month replacement plan or $230 for lifetime. This is a 2015 Ford Escape. Service was pretty fast. Joshua was efficient. Just can’t believe the cost at dealerships these days and the decline of customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Denver Ray on 04/06/2021
Dealer Response
Hi, we take your feedback very seriously and thank you for bringing this to our attention, Scorpiosiren. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
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