Customer Reviews of AutoNation Ford Arlington
Review type:
New truck
Jake is the best
by Christina on 12/31/2020I love my new EcoSport and Jake made it as easy as possible! I could not be happier! Thanks Jake for being perfect!Hello Christina, Thank you so much for your positive comments about Jake and the team here at AutoNation Ford Arlington!
Service work
by Matthew on 12/27/2020Brought truck in for oil change and state inspection truck now has a big oil leak checked oil level technician over filled so now it’s coming out not happy but I’m very satisfied with my service writer Jamie hieland for going to get this… issue resolved this issue falls on your oil change techGreat experience
by Dmcenery on 12/16/2020Mahmoud did a great job explaining. Vehicle differences.Hello, We appreciate you taking the time to leave us a positive review!
Ask for Mr. Paul Barnum
by M. Miles on 12/05/2020We took our Mustang in for service and Mr. Barnum was very caring, honest, and helpful on what we needed to get done for the maintenance visit. We had no pricing shocks and they got the car in and out very promptly. We will definitely be… back to see Mr. Barnum again!Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
A pleasant auto buying experience
by RobertP on 12/05/2020I was looking for a used truck and found one at Autonation Ford Arlington. My sales consultant was John Banks. The morning of the day of my appointment (the day after Thanksgiving), John called to advise the vehicle had been moved to their… Fort Worth dealership and he was going to have it sent back to their location. John went over and above in communicating and getting the vehicle back to their dealership. After the test drive, we decided it was the right price with the right mileage and with the options we wanted. We had been pre-approved by our credit union with a good interest rate. We worked with Jason Vallejo on financing, who thought he could get us a better rate. Jason was able to obtain a better interest rate than we obtained through our credit union. After experiencing dealerships that practice hard sell tactics and would not give a fair market value for my trade-in, this was a refreshing buying experience. Autonation Ford gave me a fair market value of my trade-in. If you are in the market for a vehicle, I highly recommend Autonation Ford for their customer-centric attitude and no pressure sales process. My wife and I are happy with our purchase and are enjoying our truck!Robert, your comments keep us motivated and working hard for all our guests! Thank you again for letting our team know how we did.
F150 recalled repair
by Luis111 on 12/05/2020Great friendly knowledgeable staff gives this business a 5 star rating. COVID19 safety measures are used in the waiting service area.Hello, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Smooth Deal
by blexcroid on 11/28/2020If you are looking for a sales person to work with, try Jake Andrews. He is caring and fair. Jake is a friendly guy. I had a great purchase experience with him.Thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Arlington! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Dickiebob on 11/05/2020Spur of the moment problem with starting car. Took it to Auto Nation and was resolved very quickly.Dickiebob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We sincerely thank you for the positive review, and look forward to seeing you again soon!
No hassle sale
by MonicaA on 09/09/2020Augusto contacted me to buy my car as I had it listed on CarGurus. He was professional and kept his word in honoring the sale price. When I arrived with my car, Augusta did not try to change the price or buy it for less. The process was a… little slow but it didn’t take too long it was worth the wait. Dealing with AutoNation was a pleasant experience.Trade in/new car
by Customer on 08/28/2020It took a very long time to come to a deal. I sat there for 4 to 5 hours negotiating price on my trade-in which they said was worth nothing and then I check it the next day and they’ve posted it for 3000 more than they gave me. I was also… told that I couldn’t get the rebates that were listed because you could only have certain rebates and you couldn’t have them all. There was nowhere on the site or anywhere else saying you cant get rebates that you qualified for or that there was a limit. I was told they would give me my rebates and then when I went back to sign as when they said I could receive these and not these after I sat there for four hours. When I would ask questions for clarification I felt like I was going in circles never getting a straight answerPurchased my car
by Carymac on 06/18/2020Augustine Medrano responded to an ad I had in Autotrader...he made me a very fair offer over the phone and when I brought the car to the dealership there was no haggling just cutting the check for what he offered. This was not a trade in… just an outright purchase. Ford Auto Nation in Arlington is the place to go...Augusta is a Top Of The Line guy.Sale of 2016 Toyota Prius
by SD76051 on 06/10/2020They made it easy and simple to sell my car.We're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave a review!
antonio juarez
by tony juarez on 09/24/2019i was very satisfied with the service at auto nation fordFront of truck shaking.
by Patrick on 09/17/2019Front end alignment perform and was told tires will need replaced. Mileage on truck at 8967. After work was performed and as I was driving down I20 the front end still shaking.Thanks Patrick, for leaving us this response. If you are willing, please call our General Manager at (877) 455-4623 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Extremely rude and very ugly to the customer
by AutoNation on 09/12/2019The service lady was extremely rude and very aggressive and ugly I will never buy another vehicle from AutoNation Ford in Arlington or have my vehicles serviced at that locationHello, we are deeply disappointed by your experience at AutoNation Ford Arlington. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (877) 455-4623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Sales Staff Excellent
by Gary Card on 07/19/2019I would recommend Auto Nation Ford to anyone. The Sales staff was outstanding and follow up service was great.Hello Gary, thank you for taking the time to let the world know about your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Breaking News! A Drama Free Vehicle Purchase...
by jeffsaunders on 06/07/2019Everyone at the dealership bent over backwards to get me the perfect vehicle at the best price possible. Paperwork was smooth and drama free. Definitely recommend and will definitely return for my next car.A review for service while we were traveling
by Dale on 05/22/2019Our. A/C went out while we were traveling. Brought vehicle to AutoNation Frisco on Friday morning. Dewey was courteous and ready to assist us. Left car at about 9am. Dewey called twice during the day with updates & vehicle was repaired &… ready for pickup by 5pm. When we picked up the vehicle, we were greeted and directed by several staff members. Great service, great staff!Hi Dale, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Service Department doesn’t know Customer Service
by ELH1181 on 04/04/2019Terrible customer service. Not one representative greeted me upon arrival and it was not a busy morning due to the weather . When I picked up my car, it took forever for someone to bring the car around ,which was annoying. In fact, I was… given the keys so not quite sure how they thought they were going to bring my car to me. When I expressed my frustration, one the service reps, who was chewing tobacco and using a coffee cup as a spittoon, rolled his eyes at me. I asked him if he needed to say anything to me and he didn’t answer. I called back to speak to General Manager,who returned call. He did nothing to convince me that he was sorry for the poor customer service,in fact was a tad condescending. I canceled all warranties as I will not be returning to this dealership ever againWe're disappointed to hear of the negative experience you had at our location. If you would be willing to give us another chance in the future, please reach out to our General Manager at (877) 455-4623. We would appreciate the chance to turn your experience around.
We're disappointed to hear of the negative experience you had at our location. If you would be willing to give us another chance in the future, please reach out to our General Manager at (877) 455-4623. We would appreciate the chance to turn your experience around.
Service on 2017 Edge
by Anita S on 02/28/2019I couldn't have asked for any better service.Service
by Qsgotreal on 12/10/2018updated 12/17/2018First time using the servicee department very clean and the advisors are good . no issues oil change and tire rotation. Would recommend
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kaitlin, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
by Sasha Sullivan on 07/19/2024