AutoNation Ford Arlington
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Not Interested in Doing Warranty Work
Written byon 02/02/2021
I would like to offer feedback on the quality of repair from AutoNation, but they chose not to work on my car under warranty. I have a Ford Protect car warranty that clearly covered the needed work and yet AutoNation claimed it did not. I took the car to another Ford repair facility and they completed the $1,800 repair under warranty. I asked for AutoNation to call me concerning this issue and never received a reply except on Messenger which always said "Have a nice Day"
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kristie Obra on 02/15/2021
Dealer Response
We are deeply disappointed by your experience at AutoNation Ford Arlington. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.
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