Customer Reviews of AutoNation Ford Arlington
Review type:
New truck
Room For Improvement
by JLM9208 on 06/04/2023I arrived with a scheduled appointment to address recalls for my 2021 Lariat F150. After entering the service desk area, there were 6 service Reps (without customers), staring at their computer monitors. After nearly 3 minutes, 'Rep Amber'… finally greeted me. She informed me that I needed to leave my vehicle for the day and I was offered a Lyft ride home and back to the dealership after the recall work was completed. Once I returned to pickup my vehicle, Rep Amber informed me that they had to 'special order' the windshield wiper motor parts and that once the parts arrived I'd have to leave my Lariat all day again for the work to be completed. However, the seatbelt recall work was completed as promised. For the record, My service experiences with Planet Ford (Park-Cities), and Mac Haik Ford are supreme compared to my experiences with AutoNation Ford Arlington thus far. To sum things up, there IS ample room for improvement for AutoNation Ford's Service Department. Respectfully, I hope this review helps.Hi, thank you for taking the time to leave us feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Service
by Budtheump on 06/03/2023Ignition switch sticks when put in start position. This was repaired at a substantial cost. But ignition switch still sticks when starting engine. Also the brakes make a moaning sound when backing. That was also costly and repair was… completed. But moaning sound when backing is still noted.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 200-4503. We hope to hear from you.
Terrible Service
by Ronjohn on 06/03/2023This dealership is terrible they had our Ford Focus in there several times of course under warranty. Under the warranty they could never find out what the problem was with the car. We even took the technician out in the car so they could… feel and hear the issues the car was having. Just when the warranty expires they magically find all sorts of problems and issues but the warranty was out at this point. The service tech never returned calls and basically refused to work on our vehicle because he knew we would have to come out of pocket within a few weeks. Don't take your car to them!!Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
preventative maintenance
by ken angyal on 06/02/2023honest experience with Arlington Autonation..had oil change service done and I thought brake service was due...Tech recommended that the brakes can be done at next oil change....they can safely operated till then..Hi Ken, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Eric
by Stroope on 06/02/2023I love the service department at AutoNation Ford Arlington. They always make me feel like family. Did a great job on my car. ThanksHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Timely
by Satisfied on 05/30/2023Called and spoke with Jaime H. Described my transmission problem and was told just to bring it on in and he would have a service technician take a look at it. Called on Monday and stated the problems and was quickly repaired by Wednesday.Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
John Banks sales manager
by Ford Raptor on 05/29/2023John was outstanding in the process of selling my family a F150 Raptor - there was some issues with the marketing and John was able to negotiate thru to get the deal completed - still working thru some open items but i feel confident he… will exceed the expectationHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by ClintSpi on 05/27/2023Sales staff was great. Very friendly and honest approach to sales.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Edge Engine Repair
by DHemphill on 05/24/2023Mike and his gang are awesome. This was by far the best and fastest service I have ever experienced. Took it in on a Monday needing an engine. Got a call on Friday it was ready! Amazing service!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
by Jaramillo on 05/11/2023Fast Service, Love it !!Hi Jaramillo, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Used F150
by Jhall727 on 05/07/2023When I got to the dealership the car I came for had already sold. I was disappointed in that but they met me at my car and had another option in the same price range. Over all the experience was good but I have two complaints. One I chose… to finance through them as they rate shop but they didn’t tell me up lender they use forces extended coverage at a huge extra add on that can apparently be canceled later. Big hassle. Second the truck wasn’t vetted. The modem and radio didn’t work and the rear differential had some problems causing scraping noise when backing up. This put me back at the dealer twice over the course of two weeks. The service dept is taking care of me now but really frustrated by this.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (817) 200-4503 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Diagnosis
by Mediocremike on 05/04/2023MS moshier was very helpful and as quick as possible with getting my diagnosis of my Ford escape. Very happy with the service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Battery replacement.
by Fredrick on 05/01/2023My battery went bad and Ford replaced it with no charge since it was still under the warranty. Great service.Hello Fredrick, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Servise
by Edmunds on 04/30/2023Excellent service he listened to me than he act on it very satisfied will tell a family and friends that you are the Best Jamie Heiland 10 star's already let friends no Blessed.Hello Edmunds, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by MyStang on 04/27/2023Excellent customer service experience with providing a clear understanding to provide me the service I needed for my vehicle at a price I can afford.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini Cooper Countryman Purchase from Mike
by Patricia on 04/21/2023Excellent purchase experience with Mike at Auto Nation Ford in Arlington Texas. Mike is knowledgeable, friendly & professional. Working with him is a pleasure. Mike supports any future questions I have on my vehicle. I highly recommend this… dealership.Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Arlington and we hope to be of service again in the future.
Excellent service
by psychguy on 04/19/2023I have found a service department that actually cares about my outcome. I was shown respect and patience as they sought to identify and fix the issues n my Mustang. The service manager, James, continues to set a high bar for service . The… service guy, Tim, was also very accommodating and genuinely concerned about meeting my expectations. Thanks guys!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
F-150 Service
by iduaria on 04/18/2023Only had 2 service issues that needed to be addressed; oil change and missing oil pan skid plate. I was told that the skid plate was not covered under warranty, but they would provide me the price to purchase a new one. No one provided me… the price for this part and it took a long time to complete the oil change. Checkout was also long as the service tech was taken other calls and talking to other service techs and also seemed to have difficulties using my Ford Pass points to pay for the oil change.Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4503 to discuss what we can do to help.
DRM F-150 Service
by Daler M on 04/17/2023Dave Morrison once again set up the excellent service by the outstanding AutoNation Ford Arlington Service Technicians. My truck was not only provided the typical over-the-top service, they washed it and dressed the tires and wheels,as… well. Not only did it run better then when I brought it in, but it looked better (and I keep my truck normally looking good). At almost 120,000 miles, they keep it running like new...even though for a Ford truck it's just broken in.Hi Daler, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Ted Russell on 04/13/2023Peggy was very professional and kept me in the loop about what was going on.Hi Ted, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good experience
by AshleyR on 04/13/2023Fast, thorough, and honest service. My advisor (Jamie) was very friendly and informative.Hi,we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kaitlin, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
by Sasha Sullivan on 07/19/2024