AutoNation Ford Arlington
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Dealership Service Review
service Rating
F-150 Service
Written byon 04/18/2023
Only had 2 service issues that needed to be addressed; oil change and missing oil pan skid plate. I was told that the skid plate was not covered under warranty, but they would provide me the price to purchase a new one. No one provided me the price for this part and it took a long time to complete the oil change. Checkout was also long as the service tech was taken other calls and talking to other service techs and also seemed to have difficulties using my Ford Pass points to pay for the oil change.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nyla Silvester on 04/20/2023
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4503 to discuss what we can do to help.
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