Customer Reviews of Gene Messer Ford of Amarillo
Review type:
Above & Beyond
Exceptional Service
by Emery West on 06/25/2023We cannot begin to express the gratitude we have for the exceptional customer service we received from Gene Messer Ford dealership! While driving from Houston to New Mexico our F350 broke down about 70 miles from the dealership. We called… and spoke with JC Aherns the Fleet Maintenance Manager. He assured us he had the part waiting for us when we got there, met us at the service entrance and took the truck in immediately. This dealerships customer service is just impeccable, and saved our vacation.Hi Emery West, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Oil Change
by Chewy14 on 06/22/2023Great and fast with good costumer serviceThank you again for taking the time to let us know how we did. We hope you have a great day!
Anti Theft Device Locked up the truck.
by Russellk on 06/05/2023My truck would not start because the anti theft device would not allow it to start. I didn’t have my original remote and was using one from auto zone which would not reset the anti theft. It was a simple fix for the technician. Apparently… once he got it sure enough less than an hour. However my biggest problem it took 15 days from the time I dropped it off until I got it back. Why do I have to schedule an appointment to visit with the service counter to hand you my keys when you’re not even ready for the truck. If you are this behind it’s time you higher some help. This is the second time I have waited for weeks to have my truck looked at.Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at 806-355-7471. I look forward to speaking with you. Shane Qualls General Manager
Chris Gabeheart
by Tracy Miller on 05/31/2023Chris was very nice and helpful!! I highly recommend him!!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Best dealership— Gene Messer Amarillo
by Russ on 10/03/2022Gary arranged great service on my 2019 Edge. Full Motorcraft Synthetic oil change and tire rotation. I was given all available discounts. Service completed in an hour on a busy Saturday.Thank you Russ for your kind words for Gary! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Awesome experience
by RickS on 09/23/2022I was totally impressed with how I was treated . My wife and I are full time rv’ers and we experienced a def issue with our 2019 F350 DRW, which necessitated being towed in. It was less than an hour from the time I called in to their… Service Dept to the time the flat bed showed up. With the vehicle at the dealership I was explained what was going to happen, advised how long it would take and given a ride back to our RV park. I was kept up to date on service status throughout the day. And even though it carried into a second day, I was pleased with their work and the people that I dealt with, especially JC at the Service desk.Thank you Rick for your kind words! We are thrilled that you and your wife had such a great experience here with us! We thank you for your business and look forward to your next visit!
Best experience
by Harlee Wait on 09/03/2022This would be my second car I’ve bought a car from Gene Messer Ford in Amarillo and they are AMAZING! Both times I went through their salesman Kyle and he is absolutely incredible . He truly went above and beyond to make sure I got… everything I wanted in my new car. He was super helpful to answer any questions I had and I definitely recommend going to him if your looking to get a new car. Overall everyone was very attentive to what I needed and the manager was super friendly when it came to signing all the paperwork. I will definitely be coming back in the future.Thank you for your thoughtful review, Harlee. We're glad to hear you had such an outstanding experience working with Kyle. We thank you for your business and look forward to your next visit!
AAA Approved facility
by Nell Ollinger on 08/27/2022Brought 2 cars in for AAA summer special. First car I brought in was my daughter’s Ford, which was purchased at Gene Messer. Gary (Svc tech) showed me places on tires that were bad, stated new tires were needed before winter. Said air… filter was dirty, and I gave approval to be replaced (even though I didn’t see it). When all was done, the car was parked in the shop area, easy to get to. Very satisfied with his cust svc, knowledge, attitude… everything. 2nd car - my jeep renegade, not purchased there but still had them do the AAA summer checkup. Didn’t realize I could’ve asked for Gary again. Got Ryan. Didn’t show me the wear on tires but stated new ones were needed asap. “We have buy 3 get 1 free special”. Several other minor things wrong but stated “when you get tires we’ll fix everything else”. Won’t be expensive.” Didn’t ask if I wanted those things fixed ‘now’. I’d have paid for the other things just like I paid for the air filter on my daughter’s car. When all was done I had to go hunt for my jeep. It was back out in the parking lot, over by the blue awning at the body shop. I kinda felt like the red-headed step child. I probably won’t be back (but I’m sure my daughter will). The positive answers below were based on the 1st experience with my daughter’s car.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Pace Bixler General Manager pbixler@genemesser.com
A little pricey
by CWS on 08/25/2022Great work and expedientThank you for being our customer, we appreciate your kind words!
5 Stars every time!
by Terri Shuffield on 08/18/2022Wonderful attention and communication. They we very busy but you would have thought I was the only customer that mattered! Jimmi Juarez, my service manager, is always so helpful and friendly. I would give him 10 stars.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
One star is more than Gene Messer Ford deserves
by Avoid Gene Messer Ford on 08/10/2022Service department is a joke. Absolutely no service and they treat customers terribly. I had an appointment for service, arrived on time, waited for 4 hours and my car was never touched. Was told there was no reason and evidently they… didn’t care enough about my business to try and make it right. Took my keys & records and walked away. Stay away from Gene Messer Ford if you are under the illusion that a Service Department is supposed to provide actual service. Their prices are also over the top in comparison to other dealerships.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Pace Bixler General Manager pbixler@GeneMesser.com
Vacation saver
by Bill on 07/27/2019I wish my local dealer offered Saturday service that you can scheduled at 11 PM Friday night! Your fast, friendly service department allowed us to stay on schedule and enjoy our vacation! Thank you!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Routine Preventative Maintenance
by Only1Flicka on 06/07/2019It has been almost a year since I purchased my vehicle from Gene Messer Ford on Soncy; and I have been taking it there to be serviced. Everyone has treated me well and with respect. To date I am pleased with the vehicle maintenance.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Purchase of new 2019 F250 Lariat
by CJC1881 on 06/05/2019Just purchased a new 2019 F250 from Gene Messer Ford in Amarillo Texas. Shane Qualls & Todd Nelson worked with me throughout the buying process. Great guys and Excellent service from both these good men! Both Are Absolutey Tremendous Assets… to the Gene Messer Team! Outstanding overall experience! Thank You Shane & Todd! Cory CluckThank you for your business and your kind words for Shane and Todd! We are thrilled to hear we have done a great job for you!
Oil change tire rotation
by Happygal on 05/30/2019Excellent service today. I really like Jimmy. He took care of all my needs and had a loaner car ready for me. Jimmy is the best advisor I have had in the past 18 months. He care about his clients.Thank you for your kind words about Jimmy! We are thrilled that he provided you with a the best service visit!
Oil chance
by FordCcustomer on 05/04/2019Took 2 hours and 3 minutes to get a scheduled oil change on my 2001 ford ranger (conventional oil)Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Pace Bixler General Manager pbixler@GeneMesser.com
Buying experience at Gene Messer
by Wrpipes on 03/22/2019Great experience. Salesman was friendly and helpful.Thank you for your visit, we appreciate it!
Terry Smith F250
by Bradyneil24 on 03/01/2019Gene Messer Ford, Amarillo TX took great care of me in a situation I was in. I thank these guys so much. True professionals. Terry SmithThank you BradyNeil for your kind words! We thank you for your business and look forward to your next visit!
Excellent Experience!
by Pillsbury on 02/02/2019We traded in our truck for an Expedition and had a wonderful experience. Misty was awesome!Thank you for your kind words for our staff, we appreciate it!
Outstanding price and service from Misti & Joshua
by Taenid1970 on 02/02/2019Great deal on a new Fiesta. Misti in sales and Joshua in finance worked tirelessly to get me the right car, at an amazing price, and at a great interest rate.Thank you for your kind words for our staff, we appreciate it!
Service
by Charmaine1 on 10/10/2018Great service on cars and a wonderful staff to help you with anything.
We have a complete lineup of new and used cars for the Hereford, Tulia and Dumas region, and our customer care continues long after you buy or lease a Ford - thanks to our dedicated car service and auto repair team. Gene Messer Ford Amarillo makes the process of securing your next Ford easy. Stop in and see what makes us different!
Of course, we may be known throughout Amarillo, Hereford, Tulia and Dumas for our fantastic selection of new Ford models, but we've also garnered quite a reputation for offering high-quality used cars as well. Each one we carry has been carefully selected and tested to not only meet your undoubtedly high standards for quality, but to exceed them as well.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's fantastic to hear! We're thrilled that our sales team provided you with an amazing and accommodating experience, making sure every detail went smoothly during your truck purchase. It's great to know that it was the best car transaction you've ever had. We're here to help and ensure you continue to have a great ownership experience with your truck!
by Sara Thurston on 04/11/2024