Gene Messer Ford of Amarillo
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Dealership Service Review
service Rating
Anti Theft Device Locked up the truck.
Written byon 06/05/2023
My truck would not start because the anti theft device would not allow it to start. I didn’t have my original remote and was using one from auto zone which would not reset the anti theft. It was a simple fix for the technician. Apparently once he got it sure enough less than an hour. However my biggest problem it took 15 days from the time I dropped it off until I got it back. Why do I have to schedule an appointment to visit with the service counter to hand you my keys when you’re not even ready for the truck. If you are this behind it’s time you higher some help. This is the second time I have waited for weeks to have my truck looked at.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 06/08/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at 806-355-7471. I look forward to speaking with you.
Shane Qualls
General Manager
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