Gene Messer Ford of Amarillo
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Dealership Service Review
service Rating
Exceptional Service
Written byon 06/25/2023
We cannot begin to express the gratitude we have for the exceptional customer service we received from Gene Messer Ford dealership! While driving from Houston to New Mexico our F350 broke down about 70 miles from the dealership. We called and spoke with JC Aherns the Fleet Maintenance Manager. He assured us he had the part waiting for us when we got there, met us at the service entrance and took the truck in immediately. This dealerships customer service is just impeccable, and saved our vacation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Rita Bennis on 06/27/2023
Dealer Response
Hi Emery West, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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