Gene Messer Ford of Amarillo
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Dealership Service Review
service Rating
One star is more than Gene Messer Ford deserves
Written byon 08/10/2022
Service department is a joke. Absolutely no service and they treat customers terribly. I had an appointment for service, arrived on time, waited for 4 hours and my car was never touched. Was told there was no reason and evidently they didn’t care enough about my business to try and make it right. Took my keys & records and walked away. Stay away from Gene Messer Ford if you are under the illusion that a Service Department is supposed to provide actual service. Their prices are also over the top in comparison to other dealerships.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 08/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Pace Bixler
General Manager
pbixler@GeneMesser.com
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