Customer Reviews of Gene Messer Ford of Amarillo
Review type:
Above & Beyond
Rude
by S. Fields on 02/23/2024When I first arrived at Gene Messer Ford service I had an appointment. However, it took several minutes to finally get one of the service team members to wait on me. They first had to argue about who was responsible for waiting on me, while… only one of them appeared to be on the phone. The rest of them did not appear to be busy at all.I immediately explained that this was a fleet vehicle for the State of Texas, but when I told the representative, Jeremy that it needed to be under the company name, he told me that was too long and put it under my name. I also explained to him that I would probably need to leave it for a few days after it was finished because I live very far from the dealership. He told me that would be fine. However, when he called me to let me know that the vehicle was finished, he was very rude that I had not picked up my vehicle yet. When I did go to the dealership to pick up my vehicle, there was tax on the ticket. When I explained to him that there should not be tax on the ticket due to it being a government vehicle, he said it was because I had told him to put it under my name. I explained to him that I did not tell him to put it under my name. He was rude and frustrated because the voyager card would not work. He finally took me to the ladies in the back office who were very kind and helpful. But it took over 30 minutes just to pay out and pick up my vehicle. When I left, no one told me where the vehicle was parked. I had to wander all over the parking lot to look for it. When I got in the vehicle, it had two low tires. So much for a multi point inspection.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative service visit experience. I would like an opportunity to fix this and earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you. Shane Qualls, General Manager
2011 F150
by Geoffrey D on 02/10/2024We were traveling from Dallas to Colorado for a ski week and stayed in Amarillo overnight. When we arrived I knew my truck had a problem. The next morning I called the Gene Messer service dept. and they immediately told me to come over.… I met with Damien Gregor, he took a ride in my truck and immediately told me it needed to be looked at. They found out we were traveling and immediately got my truck back for diagnosis. There were some serious brake and suspension issues. It took them a 1-1/2 days, but got my truck fixed! Damien kept me apprised of the progress on a regular basis. I have never had a dealership service group treat me the way Damien did! They were awesome. The mechanic even took me in the shop and showed me the issues!We truly appreciate your detailed feedback and are delighted to hear about your positive experience with our service department, especially with Damien. Our team is committed to delivering excellent service, and it's rewarding to know that you felt well taken care of. Safe travels on the rest of your journey, and we look forward to serving you in the future!
F250 Service
by Noscreenname on 02/07/2024This went well. I was kept informed of progress and concerns for my F250. I was even taken out to the bay and shown what was needing to be done. Given a ride home and when work was completed was called by my service advisor Danny and he… sent Juan to pick me up at my house. These are both good men and very knowledgeable. They are excellent representatives of Gene Messer Ford.We're pleased to hear that your experience at Gene Messer Ford Amarilla went well. It's great that you were kept informed of the progress and concerns for your F250, and that the service team took the time to show you what needed to be done. Providing a ride home and coordinating transportation upon completion further adds to the positive experience. It's wonderful to hear that your service advisors Danny and Juan were both knowledgeable and excellent representatives of our dealership. Thank you for choosing us, and we look forward to serving you again in the future!
Service
by Hankzam on 02/06/2024Their service department has always done a good job for me. The service representative has been friendly and courteous.We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Awesome as usual
by RanoraC on 02/01/2024JC and Rudy are exceptional! Always on top of everything for me. Friendly. Attentive. Honest. Just overall great experience with them.Thank you for sharing your positive experience with JC and Rudy! It's fantastic to hear that they've been exceptional, friendly, attentive, and honest in assisting you. We appreciate your kind words, and we're here to provide great service whenever you need it!
Great service advisor
by Genopro on 01/27/2024Eugene has always been a big help he is the reason I keep going backWe're delighted to hear that Eugene, your service advisor, has consistently provided excellent assistance and contributed to your positive experiences. Thank you for your loyalty and for choosing our dealership!
Service to my Bronco 1993
by Amparoegbert on 01/27/2024I had an excellent experience like always at Gene Messer here in Amarillo Tx, my service guy Danny was very helpful and understandable and patient explaining me all that will be done to my vehicle, thank you for your help DannyWe're delighted to hear about your excellent experience at Gene Messer Ford Amarillo! It's great that Danny provided helpful and patient service, explaining everything about the maintenance of your Bronco. Thank you for choosing Gene Messer Ford Amarillo, and we appreciate your kind words!
Speedy service
by Maddison on 01/19/2024Damian was wonderfully helpful. He did tell me that it could be a long wait but he did every thing he could to get me in and out quickly. I appreciated the waiting area as I had my 1 year old son with me. The waiting area had a baby corral… so my son was able to keep himself entertained without being in anyone’s hair.We're pleased to hear that Damian was wonderfully helpful during your visit. It's great that he made efforts to get you in and out quickly, considering the potential for a long wait. We're also glad that the waiting area, with the baby corral, provided a convenient and entertaining space for your 1-year-old son. We're here to assist you, and thank you for choosing us for your automotive needs!
Expedition service
by lovelyrita on 01/18/2024Damian was my service advisor. He was prompt and attentive. I needed a ride to the Dr's office and he gave me a ride.It's great to hear that Damian, your service advisor, was prompt and attentive. Providing you with a ride to the doctor's office demonstrates excellent customer service, and we're glad he could assist you. We're here to assist you, and thank you for choosing us for your automotive needs!
Great service
by PRBaker on 01/08/2024Needed my state inspection and they got it done right and quickly.We are thrilled to hear that you had a great and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Jeep gladiator
by Audramae on 12/28/20233 rd vehicle we have bought from gene messer , great people , Antonio is one of the best salesman we have ever dealt with.Congratulations on your new Jeep Gladiator! We are thrilled that Antonio provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Gene Messer Ford
by dweather on 12/09/2023No appointment but they did a great job of getting me in and taken care ofWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great experience
by Bob4453 on 12/07/2023Got my parts ordered and in quickly and setup and programmed the next dayWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Engine Replacement
by Kat Mathews on 12/05/2023Needed a complete engine replacement due to a manufacturing defect. Took almost 3 months to repair due to parts being on backorder, but they kept me in a loaner the entire time. My service advisor was a man named Damien Gregg and he kept me… informed the entire time.Bad service
by Randall T on 11/27/2023Very Disappointing service. I called before and asked if I needed to make a appointment for a oil change one on the service staff said no you don't as long as your here before 4:30. I came in before that time and the service guy on the Very… end next to the lobby said what can I help you with. I told him a oil change and he said with a rude and smart attitude of you know how much work we have and do i want to come back another day. I informed him I did as I was instructed and now your backing out on me after I left work early. The service rep then insuated that I was a liar and began asking the other service staff if I called them. Then he gets so rude and frustrated that the other tech Ryan Very professionally stepped in and said sir I'm very sorry I can help you. The add coupon I received wouldnt be honored by Gene Messer Ford for the oil change. It was still current and it came directly from my dealer which I found to be not only bait and switch but very disappointing. Ryan the tech was great, and rectified the situation as best he could. Never thought I would get that kind of service, my family and I bought so many new cars from them.Do not take vehicle here
by AaronWhite on 11/23/2023Horrible. Worse experience with my vehicle. I would rather drive to another town before bringing my vehicle to this location. On a scheduled service for my vehicle it took 15 days of it sitting in the lot to get in shop. When asked if I… could come get vehicle and bring it back when there was an opening they said ( you will go to the bottom of list). Once it go into the shot took 2 hours to diagnose and another 6 days to fix the part that was informed to (me was in house). So after 21 days I went to pick my vehicle up and it was dead. The battery’s were completely drained even tho it was started less than a hour prior. Then when I got into the vehicle to see if it was fixed to my surprise after 21 days it was still there. I looked at paper work again and the mechanic said ( can’t hear noise) so I drove it up to the service doors and got the shop supervisor in the truck and he informed me he could hear it plain as day. He took it around with a mechanic then while I waited I told my service rep who supposedly called me every other day ( is a lie) I called him and half the time would not answer. Told me there is no way it was dead like I was wrong. So I informed him to look at the cameras. He I guess got mad and left the building. The supervisor came back in apologized and got me a car ( only plus part to the hole experience hints the 1 star) and told me he would get it fixed the next day.Oil change. Check vitals on my car
by Jim Bryan on 11/17/2023Made appointment to change oil in my Mustang. Jeremy Chastain, service advisor provided excellent customer service and the quality of work was great and on timeIt's fantastic to hear that you had a great experience and that Jeremy provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Danny is a good helper!
by Done know on 11/17/2023Got work done and price was greatIt's fantastic to hear that you had a great experience and that Danny provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Buyer
by KNELSEN on 11/09/2023Thomas was a great sales representative....answered all the questions and helped us get our car.Thank you for your kind words for our staff, we appreciate it!
Excellent service
by Russell on 11/07/2023As usual, Damien provided timely and efficient service for my full synthetic oil change.Thank you for your kind words for our staff, we appreciate it!
JIMMY ALLEN WAS FANTASTIC
by RMamarillo on 11/01/2023JIMMY ALLEN WAS FANTASTIC and got me a great deal. If you are in Amarillo go see him fast while they still have inventory.It's fantastic to hear that Jimmy at Gene Messer Ford Amarillo provided you with a fantastic experience and a great deal. Personal recommendations like yours can be valuable for others looking for a positive car-buying experience. Enjoy your new vehicle!
We have a complete lineup of new and used cars for the Hereford, Tulia and Dumas region, and our customer care continues long after you buy or lease a Ford - thanks to our dedicated car service and auto repair team. Gene Messer Ford Amarillo makes the process of securing your next Ford easy. Stop in and see what makes us different!
Of course, we may be known throughout Amarillo, Hereford, Tulia and Dumas for our fantastic selection of new Ford models, but we've also garnered quite a reputation for offering high-quality used cars as well. Each one we carry has been carefully selected and tested to not only meet your undoubtedly high standards for quality, but to exceed them as well.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's fantastic to hear! We're thrilled that our sales team provided you with an amazing and accommodating experience, making sure every detail went smoothly during your truck purchase. It's great to know that it was the best car transaction you've ever had. We're here to help and ensure you continue to have a great ownership experience with your truck!
by Sara Thurston on 04/11/2024