Gene Messer Ford of Amarillo

When I first arrived at Gene Messer Ford service I had an appointment. However, it took several minutes to finally get one of the service team members to wait on me. They first had to argue about who was responsible for waiting on me, while only one of them appeared to be on the phone. The rest of them did not appear to be busy at all.I immediately explained that this was a fleet vehicle for the State of Texas, but when I told the representative, Jeremy that it needed to be under the company name, he told me that was too long and put it under my name. I also explained to him that I would probably need to leave it for a few days after it was finished because I live very far from the dealership. He told me that would be fine. However, when he called me to let me know that the vehicle was finished, he was very rude that I had not picked up my vehicle yet. When I did go to the dealership to pick up my vehicle, there was tax on the ticket. When I explained to him that there should not be tax on the ticket due to it being a government vehicle, he said it was because I had told him to put it under my name. I explained to him that I did not tell him to put it under my name. He was rude and frustrated because the voyager card would not work. He finally took me to the ladies in the back office who were very kind and helpful. But it took over 30 minutes just to pay out and pick up my vehicle. When I left, no one told me where the vehicle was parked. I had to wander all over the parking lot to look for it. When I got in the vehicle, it had two low tires. So much for a multi point inspection.