Customer Reviews of AutoNation Honda Covington Pike
Review type:
Sale
by Geneva $ on 08/03/2024
updated 08/14/2024
Very nice every one help with a smile which made it easier for me
144 reviews
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Honda Pilot 2017 - servicing, rotating tires, etc.
by melodi1965 on 02/05/2019The customer service was excellent. It was a beautiful day and I sat outside for a while and everyone was very friendly and helpful. They made you feel right at home.fantastic van buying experience at autonation honda on covington pike
by cookie1959 on 01/23/2019had a great experience and deal on a new honda odyssey van at autonation hondaSatisfied Consumer
by Satisfied on 12/31/2018Customer services is EXCELLENT!!! And.... we love our new Honda.Purchase
by BillMcK on 12/10/2018No hassleWe appreciate your response! If you ever need help, just give us a call. Happy motoring!
Used Jeep
by Cadaverdobe on 12/05/2018I drove 3 hour to buy a low mileage Used Jeep Wrangler TJ. The vehicle was as described and so far no real surprises. The salesman Will Frazier was a pleasure to do business with, I highley recommend him to anyone visiting this… dealership.60,000 Mile Check-up, Expensive Air filter
by bethhump on 11/27/2018My cabin air filter was 39.99 and the labor was 34.00 What? I could have gotten this for $15 and installed it myself in the glove compartment. C'mon Honda. I am only glad I went here for the Transmission fluid change.Thank you for your review, Beth. We are always looking for ways to improve and value your feedback. If you ever need help, just give us a call. Happy motoring!
Excellent service
by SharonJo on 10/28/2018I feel like Mike and others in this service department always take good care of me and my CRV. I trust them to recommend and perform the necessary services to keep my car running well for a long time, without doing things that aren't… really needed. They are efficient and consistently give good service.Autonation Covington Pike
by RSearcher on 10/27/201810k service. Fast and not expensive.Service Dept.
by Amber8793 on 05/08/2018updated 05/22/2018Good, nice and friendly greeting and service.Great Service
by Amber8793 on 05/03/2018updated 05/22/2018The team is extremely friendly and knowledgeableAutumnluvr
by Autumnluvr on 08/30/2017Service employee was efficient, friendly, and professional. Received immediate assistance, paperwork time was minimal, and service was performed within an acceptable time frame. Overall experience was very positive.Thank you for taking the time to share your feedback with us. We hold ourselves to a very high standard of customer service, and we're happy to hear that your experience with us reflected this! If you ever need any help, please give us a call!
Great customer service
by Gwendlite on 07/25/2017The wait was long (3 hours), for an oil change and alignment, but customer service was very good and employees were attentive and friendly.Best Car Buying Experience
by MrJello on 06/06/2017One of the best car buying experiences I've ever had. Very relaxed and enjoyable. No pressure. Very relaxed. Highly recommend talking with John Barnes my salesman.Thank you for your kind words and review! Drive safe, and we'll see you on the road.
New honda oddessy
by Jst2bad on 09/13/2016Highly recommended. Mr Walter Crawford is an excellent salesman. He took care of everything from start to finish. If you need a vehicle go see him they have the best prices anywere.We're happy to hear that you enjoyed working with our staff! We sincerely appreciate your business and recommendation of our dealership. Safe travels!
We're happy to hear that you enjoyed working with our staff! We sincerely appreciate your business and recommendation of our dealership. Safe travels!
Far From Being Honest; What Most People Fear
by ablanesr on 08/06/2016I am a person who enjoys doing surveys and posting reviews good, bad, or indifferent, but in the case of this 1997 BMW Z3 Roadster, I have been trying to figure out how to respond as I have mixed feelings. I knew that the car was used, but… what made me go with you is that you had inspected the vehicle. I first asked for the other set of keys day one and found that there was no second set of keys. I seen that there was a little leak and in need of struts reported, but as I was out with my son with the top down the top of the rear storage compartment flew into my son's lap on day two and I still have not heard back from Derek about that. I was very embarrassed to say the least that had to have been overlooked in my thoughts but I am not sure as I went to work this past Wednesday night and when leaving found water in my car. I went to find out what the issue was and it seems as if someone patched up the rear window rather than replacing the top of the convertible and this would have been discovered during inspection of the vehicle. I went and bought a cover and for the past few days the car has been covered. Buying as Is understood but when I asked about any issues I was told that everything was working fine. I thought this was a blessing and now I am feeling like I was bent over and violated. I should have followed my mind to return this vehicle after the nasty way Steve Rogers spoke to me on the Friday before, but because of what I felt was great service that I received from Derek and Lamar, I figured it was just a person having a bad day, but now I am not sure. I spent more than I desired because I trusted in your availability to look over a potential trade-in, but I feel that Auto-Nation Honda will do whatever it takes to make a sell. Now you see why I have not responded, because I am a God fearing man, that has been reminded to first discuss the situation with the one that has wronged you, before getting anybody else involved. So there it is, not pretty, but God knows it is the truth.Thanks for the feedback. We strive to provide excellent service to our customers here. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1283 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Purchased new Honda Accord!!!
by Amber8793 on 08/02/2016Best experience ever!!! Went in looking at HRV and the deal wasn't working and ending up leaving in a brand new Honda Accord!! My sales man ,Gary, and the sales manager were great!Great staff
by Phillip76 on 07/24/2016Our sales was Ervin Herron and he was great through the whole process. Our first time to lease-purchase a new 2016 Honda Odyssey. And their sales manager work with us to get our $$$ amount right and went over everything with us. The finance… manager was a pleasure to work with on signing of all of the documents. Buying a car in a different state is a long process, which we were there around 5 hours overall but in the end it has been worth the time spent. I highly recommend the fine people of Autonation Honda Covington Pike of Memphis. Remember it is the people who make a dealership what it is. Thanks guys, Love the new OdysseyExcellent!
by Erika_H on 06/15/2016I absolutely loved my experience there. While we were browsing the lot, no one was pushy or shadowing us. We were able to look at the cars we liked and discuss them pressure-free and approached them when we were ready. Everyone was… friendly, and I am exceptionally thankful for Gary Bland and all of his help. He is very knowledgeable about cars and was extremely helpful--before, during, and after the car purchase. He made sure we understood how the car's tech worked before we left the lot and followed up with a quick text message the next day to make sure we didn't have any questions. When I initially came to Honda that day, I was not completely positive if I wanted to actually buy a car that day or just browse and return--but because of Mr. Bland's help, I was confident enough to make the purchase that day. I am extremely pleased and will definitely recommend him for future Honda purchases. Thanks so much!Thank you for your kind words and review, Erika. If you ever need help, just give us a call. Happy motoring!
Extremely pleasant experience
by JillGatewood on 05/24/2016I would recommend this dealership, they have a great selection of new and used Hondas, as well as some amazing used cars and trucks of other makes and models. I bought a Toyota Camry with only 15,000 miles for a great price. My sales guy… Gabe Aguilar was great, super patient and kind when I came to visit the car multiple times, and also let me(and my mom, and my husband) drive the car until I decided to buy it. I appreciate the way the dealership let me haggle a little and ended up purchasing an extended warranty so I guess I may or may not be seeing more of these guys, depending on how the next 5 years go :)Amazing service!
by Iselllipstick on 03/18/2016Gary was very informative of the van. Told Me everything I needed to know about the van! Loved his info! Ron and Phillip worked hard to get us the best deal! Even jennifer at the front desk kept my older kids entertained while we did the… process of paperwork! Great service All around!We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/15/2024