AutoNation Honda Covington Pike
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Dealership Service Review
service Rating
Outrageous
Written byon 03/29/2021
My experience started off great. I took my car in to diagnose an issue. Check in was great and they called later in the day with the issue. When I went to pick my car up. The service guy located my key and gave it back to me. When I asked where my car was he said it's out there. He told me to push my panic button to locate my car. And then lackadaisically walked with me to locate my car in the back. Really, they have a garage area and in my experience they alway bring you your car. So of course when I got to my car there was plastic on the seat, and as expected was not removed, because they did not bring me my car. So in the end I paid $186 for a bad customer service experience. Why would anyone go to this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes