Skip to main content

AutoNation Honda Covington Pike


1990 Covington Pike, Memphis, TN 38128 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (20) No (1)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Oil changes plus
Written by Arlisha on 01/02/2021
updated 01/08/2021

Although it’s important to keep maintenance on my vehicle, I would appreciate a more thorough inspection. Typically, the recommended services are the most expensive. However, simple things need attention also. My windshield wipers tore a day or so prior to this visit. I held out on replacement on purpose. Now I have to question if I’m receiving quality service, considering no one noticed & offered me to purchase/replace new blades. In addition, I was left to research which wiper blades are the best on my own as opposed to possibly have an “expert” opinion. I understand sales is important, but what happened to superior, complete customer service irregardless of what additional services and/or products you can convince a customer to purchase or add? I’m disappointed! Let’s get back to the quality of service I’ve bragged on for the last 15+ years I’ve been a satisfied “Honda girl!”

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Review Responder on 01/13/2021
Dealer Response
Hi Arlisha, we appreciate you taking the time to respond. The staff at AutoNation Honda Covington Pike take our reviews very seriously. If you'd like, please contact our General Manager at (901) 209-1283. We'd appreciate the chance to make your experience a positive one.
Report