Customer Reviews of Serra Chevrolet
Review type:
Not goof
by William on 01/21/2025Always recommending service already done. Do not check service history at all.Sunshade broke after getting sunroof leak fixed
by ryoung415 on 10/22/2024Took vehicle to Serra to get a blocked sunroof drain cleared and after spending $1,200+ on that, the power sunshade broke after the 4th use after getting the drain fixed. So now I have to take my vehicle back to the dealer and deal with… this issue.....Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (901) 399-7820 to discuss your concerns, as your satisfaction is of utmost importance to us.
Gott'errr Done..
by Charlieman on 03/26/2024Fast friendly customer service family oriented and professional. Angela Wilson, the service manager at Sarra was a great help.We're happy you found our staff to be so supportive during your experience here at Serra Chevrolet. Please don't hesitate to reach out to us if there's anything more we can do!
2024 Corvette purchase
by Rumell B on 11/04/2023Thanks to Edward Williams and Darryl Smith for helping to facilitate my vehicle purchase. There were a few challenges, but they provided great support in order to resolve my cluster issue with my 2024 Corvette.Best dealer
by Kimberly on 12/03/2020Awesome as always!!! We have always been so pleased with customer service and honestlyService Department will attempt to Void your Warranty
by Erik_R. on 01/05/2018The service department is trying to void my warranty by stating my Silverado has been in a wreck. I bought the truck new from Serra and it has never been in any wreck since I’ve owned it. This information is also corroborated by the fact… there is no official report of a wreck or any such repairs (CarFax, Insurance Company, GM). The Service Manager is providing false information to the Regional Warranty Representative in an effort to “sell” this claim upwards to GM. This is beyond lying and is approaching fraud. I will be telling my issues to all of my friends, family, and the organizations I race with, SCCA and N.A.S.A., and advising them to not deal with Serra and likely avoid Chevrolet all together.Thanks
by Stoney07 on 04/15/2017updated 04/26/2017Very helpful and nice. Everyone seems really friendly. Definitely helped out being to pick up my truck after service closed.Wonderful service department!
by Jbotticello41 on 04/12/2017updated 04/25/2017Our service advisor, Mr. Chenault, was wonderful! He worked hard to get us in and out and explained how our part would be fixed. Prior to that even, the service manager spoke with me to confirm the part would even be in before I made the… early Saturday morning drive into the dealership (we live about 40 min.). Excellent service from everyone!!!Oil Change
by Joyalyn on 04/08/2017The swift service was very pleasing. I am happy with this dealership. I look forward to coming back and will recommend this dealership to friends.DarrylB
by DBFREE on 04/07/2015As always great service,your your staff is friendly and knowlegable. They always keep me informed as to repair times and any changes. Thanks!Thanks for your awesome review! We always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Bob Pollock | GM | 901-382-5644
Repairs, Maintance, and Recalls oh my!
by Barefootbrews on 03/04/2015updated 03/19/2015Great work from Brian Crisp and his team in the service department along with Jim Horton for making sure I was able to get around town stillSilverado Purchase from Serra Bartlett
by xwendell1 on 03/11/2015This is the third vehicle I purchased from Serra. The salesman was incorrect in some thing he told me that influenced my decision so it created a tense moment at the finance desk. I was happy that he went the extra mile to make good on… what he told me. It speaks to his character and professionalism. My wife and I left the dealership very happy with the purchase and would recommend him to any one.It was a pleasure to read about your third car buying experience at Serra Chevrolet Bartlett. Congratulations on your new vehicle! We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It's delightful to know that our team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Bob Pollock, GM
Repairs, Maintance, and Recalls oh my!
by Barefootcarlos on 03/04/2015Great work from Brian Crisp and his team in the service department along with Jim Horton for making sure I was able to get around town stillGreat service, as always!
by ss_adam on 02/14/2015I came in for an oil change and inspection for a bottom end rattle on my SS Camaro, and they took care of me without an appointment. I own two Chevrolets, and only trust Serra with them. Thanks!Hi Adam and thank you for this great review! We're excited to hear that our team took care of you! We appreciate you continually trusting us with your auto needs. Be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Best, Bob Pollock, GM
Purchase of 2015 Trax
by cojudge on 02/02/2015Darnall was a complete pleasure to do business with and to get to know..Jim, Mgr, was very knowledgeable and easy to deal with...two great assets to your organization.Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Darnall and Jim were so positive. It's always great to hear from our customers and we're glad you were pleased with your visit. We look forward to seeing you again. Bob Pollock, GM
Serra Bartlett Chevrolet is #1
by Jesussaves2010 on 01/28/2015I came in to check on the 2014 Malibus,and wanted a black car and you guys had exactly what I was looking for, and it didn't take all day to get me approved so thank you salesman Darnell I'm very pleased with my 2014 Chevrolet Malibu.Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Darnell was able to meet your needs. At Serra Chevrolet (Bartlett, TN), we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Bob Pollock, GM
Serra is Excellent
by KimberlyBerg on 01/27/2015I always have a great experience when I come to Serra, from the day I bought my truck and even now when I bring it in for service. I have had my Chevy Avalanche for 10 years now and Serra keeps it running like new. If there are issues with… my truck they are sure to advise me on what's best and most needed.Kimberly, thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Serra Chevrolet (Bartlett, TN) team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Bob Pollock, GM
Exceptional service
by BRSD_traveler on 01/15/2015I was traveling from LA to TN for the weekend when my service engine light came on. I explained my situation and the service department was extremely helpful even noticing that my breaks needed immediate attention as well. They provided me… with a loaner car and repaired my suburban within the work day!!Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Bob Pollock, GM
Car recall
by waco1968 on 01/09/2015Very comfortable and clean waiting area. All the employees seemed happy with their job which makes the customer want to come back.We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Bob Pollock, GM
Mr.
by Stevew2014 on 12/19/2014updated 01/05/2015Had a recall taken care of and my Traverse was fixed in about half the time I was quoted. Good job!My Malibu
by 1st_Malibu on 12/19/2014updated 01/05/2015I plan to support GM cars and dealerships such as Serra Chevrolet in the future if they can eliminate the bad odors from my ac/heating system and allow me to get a replacement car. They have yet to locate and fix the problem after several… notifications and visits. I spoke to the service manager and was advised to wait. I also asked for a loaner car if they needed to keep it overnight a few days. Additionally, I asked them if I could swap my car and get a Camero to replace the Malibu due to the problems I'm incurring. I plan to pay it off earlier than scheduled. I wished they had given me the 2013 Malibu vs the 2012 Malibu based on my down payment but they told me there were more rebates on the 2012 at that time. And Josh, Joshua, and Mr. Norton were very prompt and courteous. P.S. Please asked the service and sales departments to allow me to swap out my car ASAP until they can correct the problems with my Malibu and you all will be gracefully appreciated.
Welcome to Serra Chevrolet in Bartlett, Tn. Serra Bartlett is part of the Serra Automotive Group that was founded in Grand Blanc, MI in 1973 by Albert M. Serra. He began with a single Chevy store and a simple customer first philosophy.
Within 5 years, Al Serra Chevrolet achieved Top Five dealership status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success.
In 1984, the Serra Family came South to Bartlett, TN. Almost 30 years later, Serra Chevrolet is proud to be the #1 Chevy Dealership in the Mid-South.
Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong.
Today, Serra Automotive operates in five states and employs more than 1,100 people. The network includes 24 dealerships and represents 37 automotive franchises, making it a formidable
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
William, thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (901) 399-7820 when you have a chance. Thank you, and we look forward to hearing from you.
by Sid Park on 01/23/2025