Serra Chevrolet
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Dealership Service Review
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Service Department will attempt to Void your Warranty
Written byon 01/05/2018
The service department is trying to void my warranty by stating my Silverado has been in a wreck. I bought the truck new from Serra and it has never been in any wreck since I’ve owned it. This information is also corroborated by the fact there is no official report of a wreck or any such repairs (CarFax, Insurance Company, GM). The Service Manager is providing false information to the Regional Warranty Representative in an effort to “sell” this claim upwards to GM. This is beyond lying and is approaching fraud. I will be telling my issues to all of my friends, family, and the organizations I race with, SCCA and N.A.S.A., and advising them to not deal with Serra and likely avoid Chevrolet all together.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No