AutoNation Hyundai Hilton Head
Customer Reviews of AutoNation Hyundai Hilton Head
Review type:
Trustworthy
by Girlunique on 08/27/2025I had a pleasant experience. I always feel like the service advisors are honest with me when it comes to the maintenance of my car. The staff is professional and the service is awesome.Terrific Service
by Coastal on 08/01/2025Easy and prompt check-in. Given detailed & updated analysis of work to be done. Work completed while I waited in comfortable lounge area. Great experience.Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and support
by mrdaly74 on 05/09/2025I was very please with my recent service visit to AutoNation Hyundai Hilton Head. Service was performed as requested and completed in a timely fashion. Highly recommend AutoNation Hyundai sevrice department for all your Hyundai needs.Thanks so much for the warm recommendation of the team here at AutoNation Hyundai Hilton Head. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great staff and facility
by AFA3 on 05/08/2025The location is convenient and close. The facility is clean and modern. The service department is large and well staffed. I have been able to get appointments when I needed them and the always perform the work right the first time for a… decent price and when promised.Hi, thank you for taking the time to leave a review for us at AutoNation Hyundai Hilton Head. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Above & Beyond!
by Travel662 on 04/30/2025We took our car in for the 16,000 mile service. We also were experiencing a flickering on the central console. We were kept informed by our service advisor, Brett Adelman. He sent a photo of the loose cable. We left the car for several… days as we traveled out of town. He drove the car on several days to make sure the system was repaired properly. Brett is a pleasure to deal with and we feel confident in having our car serviced here at Autonation Hyundai of Hilton Head.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy tire replacement
by Bobbyrc on 04/09/2025While adding air to low tire I noticed a nail embedded in the tread. I called AutoNation Hilton Head Hyundai and got an appointment that day. Angela was our advisor and took care of us promptly. We were kept informed and the replacement… was done in a timely manner.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buyer beware.... they do not follow thru on warranty issues
by Christine on 09/21/2024We have been trying for over a year to have the defective paint fixed. It continues to deteriorate day in and day out. It is a KNOWN defect. Autonation has been a nightmare to deal with and the corporate office hasn't been much help… either. Promised calls from the Regional and General Manager have never been received. Buyer beware, once you drive off the lot you are on your own even with a new car warranty. Fyi....we purchased 5 cars in the past with this dealership but NEVER againHi Christine, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Good Service, Great Service Adviser
by GenCoupe on 12/16/2023I have had my 9-year-old Genesis Coupe serviced ONLY at this dealership. I have done 2 major service appts in the last 6 months, spending over $1,000. I have received excellent service, and the service adviser, Brett Adelman, is a real pro.… He's personable, knowledgeable, professional and always helpful Can't say enough good things about him. He's why I keep getting my car services here.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
No follow-up, don’t seem interested in my problems
by Qballgreg on 12/09/2023Called for direction when ‘check engine’ light came on…service said they would call me back…after no call back, 7 days later I called and was told to bring the car in, but they couldn’t look at it for at least 7 days, maybe longer. I ended… up towing the vehicle to the dealership. We called Hyundai National Service to get a rental car…they followed up 10 days later. We have owned 4 Hyundais and this will be our last, needless to say.Hi, we are deeply disappointed by your experience at AutoNation Hyundai Hilton Head. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 962-7743 to discuss what we can do to help.
Edmunds
by Liz Carlisle on 12/01/2023The woman at the front desk of service very friendly n informative.We are pleased to hear you had such a positive experience with us, Liz! If you ever need help, just give us a call. Happy motoring!
Plan early!
by tugboatjulie on 11/22/2023My car's notification for its first maintenance service started alerting me a couple of months before I could even get an appointment. They also told me it could take 2-3 hours because they are that busy. However, I was relieved that it… was only an hour, which they assured me at check-in. The car was returned to me washed and vacuumed too--a nice surprise! The staff was very professional, friendly and helpful. It turned out to be a good experience! I now have future appointment reminders set up on my calendar so I get on the schedule in a timely manner!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
My 2023 Santa Fe
by Verdell on 11/15/2023Satisfied with being constantly informed of everything that was being done prior to and after it was completed. The Service Writers are an amazing asset to AutoNation. That level of professionalism can't go without being noticed. Thanks… again.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pleasant experience
by PattyBe on 11/15/2023Immediate timely, pleasant service. Good explanation of svcs. Comfortable waiting area with refreshments. I was so pleased that my car was not only washed, but also vacuumed. Thank you. Mickey, the service rep was friendly, and explained… all my service to me.Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Excellent customer service.
by Dadio54 on 11/14/2023My service advisor was friendly and helpful and VERY responsive when communicating the status of the work.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Poor service experience
by Jim Merkel on 11/08/2023I've taken my Santa Fe to Autonation Hardeeville 3 times for a AC that sometimes fails. They said they couldn't replicate and so they did nothing. I took it back to them again because it wouldn't start. They said 1 to 2 weeks for… diagnosis. It was 2 weeks and they said I needed a new battery. The battery was just replaced 2 days before they received it. They said it was mounted wrong. I took it back from them and to it to the place that put my original battery in and they said it was the alternator. Never going back.Hi Jim, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (843) 962-7743. We would appreciate the chance to turn your experience around.
Terrible Service Experience
by Shindachan on 10/20/2023Car needed to be assessed and fixed. Took over a month to be even seen, despite being told it'd be looked at and an estimate given after 7-14 days. No one ever answered in service dept. No one ever responded to my messages. No one informed… me qhy it took a month with no contact. Husband dealt with the rest once they did suddenly start working on the car. Inconsistent communication. A lot of blaming our insurance for delays (despite proof of our insurance being on top of everything). The manager even became annoyed with us for asking why there were so many delays, excuses, and lacking communication - she never even followed up with us after she said she would. 3 months before we got our car back and the damage was NOT that bad. When we did, we had to immediately return it (via tow truck) due to incomplete work done on the car. We do NOT trust their work. Their care and quality is awful.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Car Maintenance
by AudreyH on 10/20/2023My experience on 18 Oct 2023, was very pleasant. My representative, Mr. Alderman, was very professional and knowledgeable. He explained in detail about the service required and cost if required based on my warranty. Overall it was a great… experience.Hi Audreyh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Initial resistance
by Very average on 10/07/2023Our 2018, Santa Fe was burning oil so we were going through the oil consumption test. This was the fifth or six time that we brought her car in for the consumption test. Because of our work schedule we were not able to get to the dealer… until 5:30. When the service writer asked what we were here for and told him for the consumption test he said, are you dropping off the car? I said no because it’s our only vehicle and because of our work schedule we can’t get here till now. He said well I don’t know if I have anybody that can take a look at your vehicle, but take a seat in the waiting room. I sensed a bit of an attitude. My wife and I walked around and looked at some vehicles. They did take in our Santa Fe and performed the consumption test. Every other time we got there at 5:30 for the oil consumption test there wasn’t a problem but this time a bit of an attitude. We got our car back shortly after 6:00.Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 962-7743 to discuss what we can do to help.
Hyundai Palisade service
by Steve N on 10/02/2023This was our 3rd and last prepaid service on our vehicle. The facility was immaculate and the vehicle was done in the time promised. We will utilize this dealership for service when ever it is required. The service staff, Anne & Matt, were… great.Hi Steve, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall repair
by Nephron on 10/02/2023Had to wait a good length of time for windshield wiper replacement to be stocked. Repair went smoothly.Hi Nephron, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (843) 962-7743 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service Review
by Kathryn on 09/28/2023Angela was an excellent service representative and made everything sooooo easy!! Dropped my car off at night, she researched my service plan and found a recall, made sure everything got done and car was washed - ready to be picked up the… following afternoon!Hi Kathryn, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Hyundai Sonata
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Serenity Gibson on 08/29/2025