AutoNation Hyundai Hilton Head
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Dealership Service Review
service Rating
Poor service experience
Written byon 11/08/2023
I've taken my Santa Fe to Autonation Hardeeville 3 times for a AC that sometimes fails. They said they couldn't replicate and so they did nothing. I took it back to them again because it wouldn't start. They said 1 to 2 weeks for diagnosis. It was 2 weeks and they said I needed a new battery. The battery was just replaced 2 days before they received it. They said it was mounted wrong. I took it back from them and to it to the place that put my original battery in and they said it was the alternator. Never going back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Savy Robinson on 11/09/2023
Dealer Response
Hi Jim, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (843) 962-7743. We would appreciate the chance to turn your experience around.
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