Customer Reviews of Jim Hudson Lexus
Review type:
Awesome Service
by Bess on 02/10/2025updated 02/18/2025They are very accommodating. They have a business center that allows you the opportunity to work while your car is being serviced.Deanna -Great service
by Coleman on 01/08/2025Fast and efficient!Thanks, Coleman! We appreciate the 5-star rating of our Jim Hudson Lexus of Columbia team.
Total Inspection
by CD on 08/29/2024updated 09/05/2024Had an engine light on, and didn't tell me everything that was wrong with the vehicle under the total inspection,We're sorry to hear about the incomplete inspection. We strive for thoroughness and transparency in our service, so it's concerning that we fell short here. Please reach out directly so we can address any remaining issues with your vehicle. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500
Memanning2
by Sonny on 04/11/2024Exceptional service. Professional and friendly staff.Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Jim Hudson Lexus of Columbia!
Speedy And Reliable
by DC on 03/20/2024Every time I need my car serviced, the promptness and courteous service I get from this dealership is amazing. The service dealer named Shaun Crosier is a remarkable asset to the company. My vehicle was done in an efficient time with the… quality work done also. Very impressed with this young man and the dealership. Would definitely recommend him and this dealership.We're so glad to know that you've had consistently positive experiences with our service department at Jim Hudson Lexus of Columbia. Your kind words about Shaun and the quality work done on your vehicle are greatly appreciated! Thanks for recommending us, we look forward to serving you again in the future.
Danny was awesome!
by Eva Hannibal on 03/19/2024Jim Hudson Lexus staff are like family, they really take care of your vehicles and genuinely care about their customers.Eva, it's wonderful to know you feel at home here at Jim Hudson Lexus of Columbia. We truly appreciate your kind words and look forward to continuing business with you!
Always there for me.
by Kathleen on 02/06/2024I can truly say that I like this place. Mr. Melvin takes great care of me and i can get in when i need to. Last October My car was in the process of getting an oil change when I found out my dad had just passed away, I told Melvin and he… was able to expedite the service so I can get on the road and drive to Maryland. He expressed his deepest sympathy and wanted to know if I needed anything. I am forever grateful for that. I did not get a chance to write a review then but I wanted that to be known. He was a great help and thank you to the technician who also worked on my car in such a timely manner. I was in a few days ago and Mr. Melvin after saying hello asked me how I was doing and how my family was doing. He remembered! That meant a lot also. I was in for an oil change but My car also needed wiper blades which they forgot to put on but he took care of it and all was good. Thank you Jim Hudson Lexus for your service of my car but also for Melvin a caring member of your team. KathleenKathleen, we're so glad to know that Melvin and our team at Jim Hudson Lexus of Columbia have been able to provide you with such caring service. We appreciate your kind words and are here for any future needs. Safe travels!
Lexus Owner
by Elle on 01/16/2024The dealership is amazing and the staff are very knowledgeable and professional.Elle, thank you for sharing these kind words about our team at Jim Hudson Lexus of Columbia!
To slow
by Some what satisfied on 12/13/2023I went there to see why tire light was on. Took about 15 minutes for a service advisor to get me. And another 2 to 3 hours for me to go asked did they find the problem. I think he something under warranty, they will take their sweet time.… And Erik Due was the service advisor.I am sorry to hear that your recent service fell short of our high standards. We understand the value of our customers' time, and we pride ourselves on efficiency, so it is disappointing that we caused you any inconvenience on this occasion. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500.
Service Visit
by Greg and Cely Brigman on 11/25/2023Service Rep Shaun is professional, helpful and courteous. Had a tire pressure module/sensor part go bad Oct 20th. Shauan explained they did not have one in stock and he would order. Waiting on follow up now. While I was there he did… the 5,000 service. Appreciated that.Greg and Cely, we're glad to know Shaun provided you with professional service at Jim Hudson Lexus of Columbia. We appreciate your patience while waiting for the part order - rest assured that our team is on it!
What’s my name?
by AK on 11/18/2023We have always had good customer service experiences in the past. I would have given five stars but: Sam left us with the impression that he has a problem with black men and black people in general. Not one time did he address me or my wife… by our name. He actually forgot that we were there. When I asked him a question, he would not respond to me, but would look at my wife. The detail person was very friendly and helpful in making sure that we were satisfied.Outstanding!
by jDLS430 on 10/29/2023Want to give a shout-out to the team. As a road warrior and driving a legacy Lexus LS. This team has gone over and above. I don’t have the luxury of scheduling in advance but the team in Columbia has always been flexible as I pass though… and make a call about getting it in as I pass though. Thank you Melvin and Angel for the quick schedule and turn around on the LS! Additionally, thank you for accommodating a quiet place to hold a work commit for a Teams call during the quick service.We're glad our team at Jim Hudson Lexus of Columbia could provide you with flexible and efficient service! It's great that Melvin, Angel, and the rest of the crew were able to accommodate your needs. Thanks for choosing us for your service needs.
The Best
by Vann on 09/21/2023A responsive dealership ! Service is 5 star!Thank you for the great review! We appreciate your business here at Jim Hudson Lexus of Columbia.
Great Service
by Elizabeth on 06/15/2023TrustworthyThe entire team at Jim Hudson Lexus of Columbia is so glad we earned your business. Thanks so much, Elizabeth!
Very nice service advisor
by BeBe on 04/24/2023Very accommodatingIt was our pleasure to assist you! Thank you for the 5-star review of Jim Hudson Lexus of Columbia and have a fabulous day.
Lexus Review
by Kenneth Brown on 04/05/2023They are very professional and nice.Alwsys 5 Stars
by R Hughey on 11/03/2022My service advisor Sam Mercado is the best. Always friendly and helpful. Always with a smile. And my service manager Tony Locklear was great as well.We're thrilled that Sam, Tony, and the Jim Hudson Lexus service team always deliver the top-tier care we strive for! Thank you for the excellent review and for taking a moment to share - we're here to help if you need us down the road!
Great job and service the other day.
by Ricky B on 08/02/2022First time getting my car serviced at Jim Hudson Lexus. A lot more than what I expected. Place was comfy and clean. Workers were professional and welcoming. I highly recommend trying this place out for deals and service. I will be back… again!Hi Ricky - We are thrilled that our team took such great care of you and your vehicle! Thank you for choosing Jim Hudson Lexus and for sharing a review. We look forward to seeing you next time!
Above and Beyond!
by Sarah Satterfield on 02/18/2022Big thanks to SAM and Jim Hudson Lexus service department! I had a flat tire in my driveway and Sam drove out to help me in a loaner car, put on my spare, and drove my RX back to the Lexus dealership for service. Sam did this on his lunch… hour. This dealership goes above and beyond!Sarah, thank you for the great review! We want the most for our guests, and hearing that Sam was able to assist with your vehicle and get you back out on the roads made our day. Drive safely in your Lexus RX, and we hope to see you again at Jim Hudson Lexus!
Excellent service
by Emran on 10/27/2021Very professional, friendly, courteous and timelyThanks for this great review of Jim Hudson Lexus! It makes us so happy that our team was professional, friendly, and courteous. See you again next time.
Service on my 2018 GX 460
by Service on 2018 GX 460 on 09/14/2021Excellent service with Shannon. Will continue to use Jim Hudson Lexus.Thank you so much for the excellent review! We will pass along your kind words to Shannon.
We believe that our customers are as special as our cars. So we take car shopping to a whole new level! Stop by to see how we have elevated the Lexus experience to a new level. From the purchase of your new Lexus to the time you need it serviced or repaired, we obsess over the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come experience the Jim Hudson Lexus Columbia difference – where we treat you like family!
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- Television
Bess, we're delighted to hear that you found our business center convenient during your visit at Jim Hudson Lexus of Columbia. Thank you for sharing your experience with us!
by Jim Hudson Lexus of Columbia on 02/18/2025