Jim Hudson Lexus
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Dealership Service Review
service Rating
To slow
Written byon 12/13/2023
I went there to see why tire light was on. Took about 15 minutes for a service advisor to get me. And another 2 to 3 hours for me to go asked did they find the problem. I think he something under warranty, they will take their sweet time. And Erik Due was the service advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Jim Hudson Lexus of Columbia on 12/13/2023
Dealer Response
I am sorry to hear that your recent service fell short of our high standards. We understand the value of our customers' time, and we pride ourselves on efficiency, so it is disappointing that we caused you any inconvenience on this occasion. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500.
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