Herb Chambers Cadillac of Warwick
Customer Reviews of Herb Chambers Cadillac of Warwick
Review type:
I Love my New CT5
Great communication
by Cinfy on 09/05/2024updated 09/13/2024Once I connected with service Aaron was great! He called thru out the process and got my car in and out in one day. Excellent!We're delighted to hear that Aaron provided excellent service and got your car in and out quickly at Herb Chambers Cadillac of Warwick. Thanks for sharing your positive experience!
5 star
by Joanie on 09/11/2024Expert service by courteous and professional people! Always get the job done.We appreciate your business and your review! Thanks from the Herb Chambers Cadillac of Warwick Team, Joanie!
Great job
by Ed on 09/07/2024Very professionalEd, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Warwick!
Terrible experience
by Steve on 08/25/2024I have purchased a lot of vehicles over my 70 years. This was by far the worst experience I have had. I should have known when they told me they would change only two tires and leave the other two with "enough" tread. Every tire dealer I… have worked with always say change all 4 tires at the same time. I purchased the car on a Monday. I received a message on Wednesday it was ready. I questioned this and asked if the plates were in already. I was then told, no the plates are not in. I then asked if they could run a telematics report on the BMW. I was told to press the SOS button in the car after I got it home. Really? That is not how you run that report. On Thursday, I received a call asking for my insurance information. I had provided all that information on Monday when I signed the purchase agreement!! No wonder the plates were not ready, who knows what was being done between Monday and Thursday. I cannot image spending over six figures for an Alfa Romeo or Mazeratti at this place. I guess because I was only buying a used BMW, I was not important.Steve, we regret reading about your disappointing experience. We strive for excellence in customer service, and it appears that we could have provided a more meaningful experience. I'd like the opportunity to discuss this with you. Please reach out when convenient. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com
No stars disappointed forced to check 1 star
by Extremely sadden on 08/16/2024I had 2005 cadiliac, brand new, servics were wonderful. Now I have 2017 xt5 paid in full via cashiers check. The first 5 years services were wonderful. Now they treat you terrible. The family friendly services i new and enjoyed has… become all about the money...... I will be buying amother vehicle in 2026 or 2027 buying via cashiers check but it will not be a herb chambers cadililacWe're truly sorry to hear about your more recent experiences with our service. It's disappointing to learn that we've begun to fall short of the friendly service you once enjoyed. We value all our customers and would like the opportunity to address the areas that may need attention. Please reach out at your convenience so we can discuss this further. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com
Excellent experience all the way
by Wes on 08/08/2024The staff is dedicated to the customer. Ask for AJ he is the best.Wes, thank you for your confidence in AJ and Herb Chambers Cadillac of Warwick!
Great service, excellent staff!
by Deborah Beaudoin on 07/18/2024This dealership goes above and beyond to help customers in the service dept. The staff is friendly and courteous. I have been going to this dealership for several years and have never had a bad experience. Everything that is done, or needs… to be done is explained. Work is always done right the first time. I recommend this dealership to everyone, for service and if they are looking for a new car.Deborah, thank you for your continued trust in Herb Chambers Cadillac of Warwick! We're delighted to hear that our service team consistently meets your expectations. Your recommendation means a lot to us!
On my way
by Sandy on 06/15/2024State inspection: quickly made repairs so my car passed and I could get on with my errands!It was our pleasure to assist you, Sandy! Thank you for choosing Herb Chambers Cadillac of Warwick.
New car service
by Mary Q on 06/08/2024Phone issues constantly. I had to try at least ten times to speak with services. I had to go through sales to get service. This happens often. Service desk excellent. AJ is fantastic. I get a loaner car if needed with no problems. I’m… a three time repeat customer. Very satisfied once I connect with AJ.Mary, thanks for your feedback! We're glad to hear AJ and the service desk at Herb Chambers Cadillac of Warwick have been excellent. Our team will look into the phone system issues to help improve the overall experience and make connecting with us easier. If there is anything else that we can assist you with, please don't hesitate to reach out to me directly. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com
Excellent service, as usual.
by Kevin P on 05/28/2024I needed an oil service and a check on a leaking tire. Herb Chambers Caddilac got me an appointment a week after I called and took care of my issues quickly and in their usual friendly manner. Thank you to AJ Pulvie for scheduling my… appointment and taking great care of my vehicle once I arrived. Well done!Kevin, we're glad to hear AJ and the team at Herb Chambers Cadillac of Warwick took great care of your vehicle. Thanks for sharing your positive experience!
Cadillac at it's Best
by A R on 05/20/2024Kind and professional. Met all expectations.It was our pleasure to assist you! Thank you for choosing Herb Chambers Cadillac of Warwick.
Amazing Customer Service.
by Cindy M on 05/17/2024Very friendly and approachable. No pressure sales people. Amazing customer service.We are honored to receive your support, Cindy. Enjoy your new ride and thank you for this review! - Herb Chambers Cadillac of Warwick Team
Great Experience!!
by Andrew O on 04/23/2024Had a great experience over the last few days buying my car from this dealership. Andy, the Brand Specialist, was extremely helpful and knowledgeable - he made the whole process easy and enjoyable! I wouldn't hesitate in recommending… them.Andrew, we're so glad to know you had a great experience with Andy at Herb Chambers Cadillac of Warwick. We appreciate your recommendation and hope you enjoy your new car!
6 hour wait
by Len on 03/30/2024Gentlemen at the service desk is always marvelous, efficient and a great communicator. Zero complaints about him, he is an asset to your team. Here is my issue. I checked in at 9:55am today 3/30/24. I needed an a simple oil changed and 2… codes removed due to engine on. I received the keys to my vehicle at 3:45pm. Almost 6 hours. Gentlemen at the service desk was very apologetic. I just feel this was terrible and gruesome to experience, my wife and I have bought 2 Cadillac from this dealer and we are looking to upgrade to the Lyriq in a matter of weeks but this really put a sour taste in our mouth. I’m sorry about having to complain but I was not happy.Len, I'm sorry to read about your recent experience with the long wait time for service. We understand how valuable your time is and we apologize that this was not reflected in our efficiency during your visit. Your feedback will be used as a tool to improve our services moving forward. If you'd like to discuss this with me personally, please don't hesitate to reach out. We appreciate your business and hope to regain your trust. Sincerely, Neil Ferreira - General Manager - nferreira@herbchambers.com
Surprised repairs
by TC on 03/24/2024Went in for an oil change and tech found other issues with front end and rear end. AJ went out of his way with the warranty company and just had to pay deductible. Thank You AJ for your expertise with the customers.We're glad to know that AJ and our team at Herb Chambers Cadillac of Warwick were able to assist with your vehicle's needs. It's important for us that you feel taken care of! Thanks for the positive feedback, we appreciate it!
Great service. Done in time. AJ did a great job as always ..
by XTS guy on 03/02/2024100% Professional.We are honored to receive your support and review. Thank you! - Herb Chambers Cadillac of Warwick Team
Great experience at Herb Chambers!
by Jeffrey B Goldstein on 02/26/2024Very professional, handled our sale like pros.Reviews like this one make our day, Jeffrey! Thanks from the Herb Chambers Cadillac of Warwick team.
Maintenance service
by Jerry on 02/23/2024Everyone who works at this dealership is professional and helpful. They keep you apprised regarding what your vehicle needs and asks permission to replace if needed. Lounge is very comfortable with newspapers, magazines, a tv, cold water,… snacks and coffee. Vehicle is also cleaned before your departure.Jerry, we're glad to know you had a comfortable and transparent experience at Herb Chambers Cadillac of Warwick. It's great that our amenities added to your visit! Thanks for the positive feedback and enjoy your freshly cleaned vehicle!
The best vehicle purchasing experience ever.
by David D on 02/20/2024Mario Sanchez and the entire team here at Herb Chambers in Warwick, RI are the greatest. The entire trading, purchasing and finance experience was the best I’ve ever been through.David, we're delighted to know that Mario and the team at Herb Chambers Cadillac of Warwick provided you with an exceptional and easygoing sales experience. We appreciate your feedback and wish you safe travels ahead!
New Escalade V
by WM3 on 02/19/2024Tremendous knowledge on the products. The transaction was effortless.Thank you for your stellar review! It is always our top priority to provide our customers with the best knowledge we can; to help them make informed decisions during the sales process. We are thankful for your positive feedback, and we hope to see you again here at Herb Chambers Cadillac of Warwick. Take care!
professional
by cindy medeiros on 02/06/2024Each time I call service Gregg answered the phone very professional. He went above and beyond to see that my car would be ready in a timely fashion. Always great service and my car is detailed every time. I am very pleased.… Cindy MedeirosCindy, we're so glad to know that Gregg and our team at Herb Chambers Cadillac of Warwick have consistently provided you with great service. We appreciate your feedback and look forward to assisting you in the future!
Michael, we're delighted to hear that Leo, John, and Jackie made your Cadillac CT5 purchase a smooth experience at Herb Chambers Cadillac of Warwick. Enjoy every moment with your new car!
by Herb Chambers Cadillac of Warwick on 05/07/2025