Herb Chambers Cadillac of Warwick
Customer Reviews of Herb Chambers Cadillac of Warwick
Review type:
I Love my New CT5
Personalized service
by Lindsey on 02/03/2024The services are always quick, affordable and personalized!Lindsey, thank you for sharing a great review of Herb Chambers Cadillac of Warwick!
Great business
by Tony on 01/31/2024Top notch service and very helpful. Good communication and AJ gives outstanding customer service.Thanks for the 5-star review, Tony. We'll make sure to share your positive feedback with AJ. - Herb Chambers Cadillac of Warwick Team
Number 5!
by Ellen P on 01/30/2024I have just purchased my 5th Cadillac from Herb Chambers and there are many reasons why I keep coming back. Of course, the product, I love the Cadillac brand. My XT5 is beautiful and drives like a dream. The service department is top… notch, friendly & courteous. The maintenance is minimal and reasonable. The sales team of Mario and Finance Manager, Bethanie, made the purchase simple, streamlined and fun after some complicated (on my part) trade options. I highly recommend Herb Chambers Cadillac with the whole car buying process in mind.Ellen, we're so pleased to know you've had such positive experiences with us at Herb Chambers Cadillac of Warwick. It's great that Mario and Bethanie made your purchase process simple and enjoyable! Thank you so much for being a loyal customer—enjoy driving your new XT5!
Service of newly purchased yukon denali.
by Michael on 01/25/2024The We purchased from herb Chambers cadillac In warwick rhode island needed to have a service Check done. Anthony Marshall from the service department was very knowledgeable. Professional courteous understanding and helpful. They took our… vehicle in And gave us a rental vehicle. They performed the work needed in less than a day. The problem was very minor and solved immediately. Thank you to the entire staff of herb chambers For a Great car buying Experience. The new vehicle is fantastic.Michael, it's great to know that Anthony and the rest of our team at Herb Chambers Cadillac of Warwick were able to provide you with such a positive experience. We're glad your vehicle issue was resolved quickly! Enjoy your new ride!
Buying our new vehicle From herb chambers cadillac oak rhode island.
by Michael on 01/24/2024our entire experience From sales to service and financing was fantastic. our sales representative dalexsa Was very professional. Knowledgeable. Helpful And polite. The service manager And the general manager also very polite professional… and helpful. The finance department was also very polite professional and helpful and knowledgeable. The service department was also the same as your butt. Very helpful, knowledgeable professional. And understanding. Overall, we give all of the people involved in the sale of our purchase of our new Yukon denali was a very pleasant And hassle free Experience. We are very satisfied with the vehicle and all Herb chambers professional sales service finance and management staff. We recommend them to anyone and give them five stars rating. Thank you all for making I want cowboy and experience a very pleasant one. Dalexsa Our sales representative was extremely professional helpful. Knowledgeable pleasant and very nice and made Our car buying experience a great one.Michael, we are thrilled to hear that your experience with us at Herb Chambers Cadillac of Warwick was exceptional from start to finish. We are delighted to know that Dalexsa and the rest of our team were able to make your Yukon Denali purchase a pleasant one since we always strive to provide our customers with the best possible experience, and your kind words are a testament to our efforts. We are grateful for your recommendation and look forward to serving you again in the future!
Great Honest Service
by Richard Zompa on 01/24/2024They were very honest with me about what repairs were or we’re not neededWe're glad we could deliver a 5-star service experience, Richard! Thanks for this positive review. - Herb Chambers Cadillac of Warwick Team
AJ is the best
by Tom F on 01/21/2024AJ was one of the best guys I’ve dealt with for services ever. Promised my car would be done by 2pm and delivered a hour earlier. Very easy to deal and talk with.Tom, it's great to know that AJ and our team at Herb Chambers Cadillac of Warwick exceeded your expectations! We're always here for any future service needs. Thanks for the feedback!
Excellent job providing customer service ( AJ PULVIE).
by Thobi khu on 01/22/2024Had a great experience AJ was attentive and Knowledgeable. He took time to explain everything with great detail and to review and answer any questions I had . Herb chambers Cadillac of Warwick does a great job in keeping me updated on what… is needed on my vehicle- very knowledgeable and easy to work with, it’s nice to have a peace of mind knowing everything is done correctly. I highly recommend them to anyone. I left herb chambers with a big smile on my face . Job well done 😊.We're delighted to know that AJ and our team at Herb Chambers Cadillac of Warwick were able to provide you with a great experience! It's wonderful hearing how well we kept you informed about your vehicle. We appreciate your recommendation and are here for anything else you might need down the road!
Warm service on a frigid day.
by Kevin Potter on 01/21/2024My 2019 XT-4 needed a state inspection as of 31 Dec 23 but could not pass the required emissions test without replacing an evaporative purge pump. The state inspection station near my home informed me that these pumps were very scarce and I… needed to order one ASAP to avoid the state suspending my vehicle registration. I went to Herb Chambers Cadillac on saturday, 20 Jan 24 to get one ordered and obtain documentation to provide to the state that the part was indeed on order. I explained the situation to A J Pulvie who was the service advisor. Not only did he locate a pump for me, he also offered to have it installed if I were willing to wait which surprised me as the service department was quite busy that day. The car was repaired in short order and I was on my way home in under 2 hours at no cost to me as the part was still under warranty. A J helped me out in a huge way as I really wasn't too excited about going to the state garage and applying for a waiver. Though I've had more than a few issues with my XT'4, I can honestly say that the service department at Herb Chambers Cadillac has always done their best for me. I'm especially pleased with A J Pulvie because of the trouble he went through to expedite this matter, keeping in mind that I came in only to order a pump with no expectations of service as I had no appointment. Thank you so much, A J. I appreciate all you did and have done for me in the past.. Well done! Thank you also Herb Chambers Cadillac!Kevin, we're glad to know that our team at Herb Chambers Cadillac of Warwick was able to assist you swiftly with your XT-4's issue. It's important for us that our customers feel supported in such situations. Thank you for sharing this positive experience!
Service is great
by RS on 01/19/2024I cannot thank AJ Pulvie and the team in the service department enough. I had a really bad experience with another dealer who I purchased my car from and when my car was towed for a 4th time in 2 years but this time it was towed to Herb… Chambers instead of the dealership where I purchased it from. I was ready to give up and start over, but AJ helped me get thru all the issues with the car and dealt with the warranty company and the service team was able to fix the issue and Thank God for that. AJ went above and beyond and there aren’t many people Ike that in this world anymore. God Bless the service team. 😃We're so glad to know that AJ and our service team at Herb Chambers Cadillac of Warwick were able to help you through your car troubles. It's always our goal to go above and beyond for customers like yourself. Thanks for the review, we appreciate it!
Great service!
by Anet on 01/19/2024I am very satisfied with my experience with the service department! Alexander was my agent and he did a very good job and kept in contact with me throughout, thank you!Anet - We're delighted to know that you had a satisfying experience with our service department at Herb Chambers Cadillac of Warwick. Alexander and the team appreciate your kind words! Safe travels ahead!
Happy, repeat customer
by SaraSJ on 01/18/2024This is my fourth vehicle that I have bought from Herb Chambers Warwick through the years. Saturn and Cadillac. I come back for the customer service experience they provide from Sales to Finance to Service. I am always comfortable,… understand options and explanations and never feel rushed. Everyone is personable and professional. Keep up the great work!Sara, we're delighted to know that you've had consistently great experiences with us at Herb Chambers Cadillac of Warwick. We always aim for a comfortable and informative experience for our customers. Thanks so much for your continued support!
Worth the wait
by Trusha on 01/03/2024The wait was a little longer than I think it should be , BUT the results were good, no major issues 🥰Trusha, we appreciate your patience and are glad to know the results met your expectations at Herb Chambers Cadillac of Warwick. We'll work on improving our wait times. Thanks for sharing!
Recent Service visit
by DJC on 12/29/2023During the course of their vehicle inspection, the Service team detected a significant issue that needed immediate attention. Although unexpected, I was pleased to get it accomplished today without having to return. AJ Pulvey is the best… part of a Service visit as he is so pleasant & knowledgable.We're glad to know our service team at Herb Chambers Cadillac of Warwick was able to detect and address the issue promptly. Your kind words about AJ are greatly appreciated, we'll be sure he hears them! Thanks for your review.
Complete con artists
by SRL on 01/09/2022Ordered an Escalade - was told the price was 6k over MSRP which is ridiculous already but I agreed to it so I stuck by it. Asked specifically when agreeing to it about my lease rate and was told by Melissa that ‘they don’t play games with… stuff on the back end’ so I will get the base money factor. 3 weeks later when the car arrives they tried loading 4K in extra costs in other parts of the loan…..and when called out said it ‘was a mistake in the software’. Then just said they were gonna charge me 3 times the base MF because that’s ‘what they do on Escalades’. Somehow….it equated to exactly 4K more for the car. The GM point blank told me ‘it’s my car and if you want it your gonna pay it’. Left with no choice and after paying deposits and buying accessories we relented. After having the car for a month the finance guy called and wanted another $200 so I could get my tag…comical. These people are common criminals. Do not ever buy a car from them. PS - all this is in writing also….didn’t even matterPoor unexpected Herb Chambers Experience
by Sullivan on 04/17/2021Past experiences at a Herb Chambers Dealership have been wonderful. However, if you are expecting that same great customer service from the Herb Chambers Dealership at his Warwick Cadillac location, you will be disappointed. We brought a… 2020 Cadillac last Saturday. As we progressed with this Dealership, we learned a few disappointing differences. We bought a Premium car. The car comes with carpeted floor mats. We expected to see rubber Premium mats. Although it's said to be a premium car it comes with regular carpet mats. The salesperson Brandon and then the Manager Leo told us we would have to purchase Premium mats. We learned this Herb Chambers Cadillac location does not have an in house registration service. They still have 'runners'. To date we do not have our car registration. They did not say the delay was because we are in MA. This Dealership says the delay is because of COVID the 'runner's can not wait at the Registry. Again, this Dealership does not have in house registration otherwise this would not be an issue.Yesterday a different person told me the delay with registration is because of MA computers problems. I told her the registration and the inspection sticker are two separate matters. In MA there is no delay with getting a car registration. Due to a computer hack with contractors having do with inspection stickers there is currently a delay receiving inspection stickers. Inspections stickers is not our issue at the moment. Yesterday we were told the mats car now in. Today we called to tell them we would be in to pick up the mats, have the front plate placed and find out where the tire kit is in the trunk. We can not find where it is and Brandon could not tell me where to look. Brandon told us, we could not come in today. He's busy. Come in Sunday, Monday or Tuesday but not today. I told him if he is busy we will see whoever to get the mats , be shown where the tire kit is located and to have the front license plate mounted. Brandon tell me, the tech who mounts the license plate is not in today. I said there is a special person to mount a license plate in the service department. He said yes. I could continue but you get the drift.The service is not what one would expect from a Herb Chambers Dealership. We did not go to a no name off the street car dealership ... we went to Herb Chambers ... we expected good service.Thank you for taking the time to leave us this review. We take customer feedback very seriously and are disappointed to learn that your experience was not up to our usual standards. On behalf of our team, we sincerely apologize and would like the opportunity to discuss this in more detail and work to make things right. Please reach out to me directly, Neil Ferreira - General Manager - nferreira@herbchambers.com
Awesome Experience!
by Susan Joseph on 08/26/2020What a great experience!! After going to CarMax and driving a dirty car, we drove down the road to HC. What a breathe of fresh air, literally. Not only will I be back, but I will refer anyone looking for a vehicle. From sales, to management… and Jackie in finance - look no further.AJ Pulvie
by Marc on 12/10/2019AJ is absolutely the best. Professional, personable and knowledgeable. Always willing to go above and beyond!service
by Lynn on 10/08/2019best service and best people .. hands down great dealershipRoutine maintenance
by MaryC on 09/23/2019AJ always greets me by name and keeps me apprised of the time left to complete the job. Such a pleasure to work with. Thank you for another wonderful experienceHerb Chambers Cadillac
by . on 09/12/2019updated 09/18/2019Thank you to Jamie and A.J. for unparalleled service. They are my exclusive Cadillac service provider.
Cadillac XT5
Cadillac ESCALADE IQ
Michael, we're delighted to hear that Leo, John, and Jackie made your Cadillac CT5 purchase a smooth experience at Herb Chambers Cadillac of Warwick. Enjoy every moment with your new car!
by Herb Chambers Cadillac of Warwick on 05/07/2025