Herb Chambers Cadillac of Warwick
Customer Reviews of Herb Chambers Cadillac of Warwick
Review type:
Outstanding customer service
Excellent service, as usual.
by Kevin P on 05/28/2024I needed an oil service and a check on a leaking tire. Herb Chambers Caddilac got me an appointment a week after I called and took care of my issues quickly and in their usual friendly manner. Thank you to AJ Pulvie for scheduling my… appointment and taking great care of my vehicle once I arrived. Well done!Kevin, we're glad to hear AJ and the team at Herb Chambers Cadillac of Warwick took great care of your vehicle. Thanks for sharing your positive experience!
Cadillac at it's Best
by A R on 05/20/2024Kind and professional. Met all expectations.It was our pleasure to assist you! Thank you for choosing Herb Chambers Cadillac of Warwick.
Amazing Customer Service.
by Cindy M on 05/17/2024Very friendly and approachable. No pressure sales people. Amazing customer service.We are honored to receive your support, Cindy. Enjoy your new ride and thank you for this review! - Herb Chambers Cadillac of Warwick Team
Great Experience!!
by Andrew O on 04/23/2024Had a great experience over the last few days buying my car from this dealership. Andy, the Brand Specialist, was extremely helpful and knowledgeable - he made the whole process easy and enjoyable! I wouldn't hesitate in recommending… them.Andrew, we're so glad to know you had a great experience with Andy at Herb Chambers Cadillac of Warwick. We appreciate your recommendation and hope you enjoy your new car!
6 hour wait
by Len on 03/30/2024Gentlemen at the service desk is always marvelous, efficient and a great communicator. Zero complaints about him, he is an asset to your team. Here is my issue. I checked in at 9:55am today 3/30/24. I needed an a simple oil changed and 2… codes removed due to engine on. I received the keys to my vehicle at 3:45pm. Almost 6 hours. Gentlemen at the service desk was very apologetic. I just feel this was terrible and gruesome to experience, my wife and I have bought 2 Cadillac from this dealer and we are looking to upgrade to the Lyriq in a matter of weeks but this really put a sour taste in our mouth. I’m sorry about having to complain but I was not happy.Len, I'm sorry to read about your recent experience with the long wait time for service. We understand how valuable your time is and we apologize that this was not reflected in our efficiency during your visit. Your feedback will be used as a tool to improve our services moving forward. If you'd like to discuss this with me personally, please don't hesitate to reach out. We appreciate your business and hope to regain your trust. Sincerely, Neil Ferreira - General Manager - nferreira@herbchambers.com
Surprised repairs
by TC on 03/24/2024Went in for an oil change and tech found other issues with front end and rear end. AJ went out of his way with the warranty company and just had to pay deductible. Thank You AJ for your expertise with the customers.We're glad to know that AJ and our team at Herb Chambers Cadillac of Warwick were able to assist with your vehicle's needs. It's important for us that you feel taken care of! Thanks for the positive feedback, we appreciate it!
Great service. Done in time. AJ did a great job as always ..
by XTS guy on 03/02/2024100% Professional.We are honored to receive your support and review. Thank you! - Herb Chambers Cadillac of Warwick Team
Great experience at Herb Chambers!
by Jeffrey B Goldstein on 02/26/2024Very professional, handled our sale like pros.Reviews like this one make our day, Jeffrey! Thanks from the Herb Chambers Cadillac of Warwick team.
Maintenance service
by Jerry on 02/23/2024Everyone who works at this dealership is professional and helpful. They keep you apprised regarding what your vehicle needs and asks permission to replace if needed. Lounge is very comfortable with newspapers, magazines, a tv, cold water,… snacks and coffee. Vehicle is also cleaned before your departure.Jerry, we're glad to know you had a comfortable and transparent experience at Herb Chambers Cadillac of Warwick. It's great that our amenities added to your visit! Thanks for the positive feedback and enjoy your freshly cleaned vehicle!
The best vehicle purchasing experience ever.
by David D on 02/20/2024Mario Sanchez and the entire team here at Herb Chambers in Warwick, RI are the greatest. The entire trading, purchasing and finance experience was the best I’ve ever been through.David, we're delighted to know that Mario and the team at Herb Chambers Cadillac of Warwick provided you with an exceptional and easygoing sales experience. We appreciate your feedback and wish you safe travels ahead!
New Escalade V
by WM3 on 02/19/2024Tremendous knowledge on the products. The transaction was effortless.Thank you for your stellar review! It is always our top priority to provide our customers with the best knowledge we can; to help them make informed decisions during the sales process. We are thankful for your positive feedback, and we hope to see you again here at Herb Chambers Cadillac of Warwick. Take care!
professional
by cindy medeiros on 02/06/2024Each time I call service Gregg answered the phone very professional. He went above and beyond to see that my car would be ready in a timely fashion. Always great service and my car is detailed every time. I am very pleased.… Cindy MedeirosCindy, we're so glad to know that Gregg and our team at Herb Chambers Cadillac of Warwick have consistently provided you with great service. We appreciate your feedback and look forward to assisting you in the future!
Personalized service
by Lindsey on 02/03/2024The services are always quick, affordable and personalized!Lindsey, thank you for sharing a great review of Herb Chambers Cadillac of Warwick!
Great business
by Tony on 01/31/2024Top notch service and very helpful. Good communication and AJ gives outstanding customer service.Thanks for the 5-star review, Tony. We'll make sure to share your positive feedback with AJ. - Herb Chambers Cadillac of Warwick Team
Number 5!
by Ellen P on 01/30/2024I have just purchased my 5th Cadillac from Herb Chambers and there are many reasons why I keep coming back. Of course, the product, I love the Cadillac brand. My XT5 is beautiful and drives like a dream. The service department is top… notch, friendly & courteous. The maintenance is minimal and reasonable. The sales team of Mario and Finance Manager, Bethanie, made the purchase simple, streamlined and fun after some complicated (on my part) trade options. I highly recommend Herb Chambers Cadillac with the whole car buying process in mind.Ellen, we're so pleased to know you've had such positive experiences with us at Herb Chambers Cadillac of Warwick. It's great that Mario and Bethanie made your purchase process simple and enjoyable! Thank you so much for being a loyal customer—enjoy driving your new XT5!
Service of newly purchased yukon denali.
by Michael on 01/25/2024The We purchased from herb Chambers cadillac In warwick rhode island needed to have a service Check done. Anthony Marshall from the service department was very knowledgeable. Professional courteous understanding and helpful. They took our… vehicle in And gave us a rental vehicle. They performed the work needed in less than a day. The problem was very minor and solved immediately. Thank you to the entire staff of herb chambers For a Great car buying Experience. The new vehicle is fantastic.Michael, it's great to know that Anthony and the rest of our team at Herb Chambers Cadillac of Warwick were able to provide you with such a positive experience. We're glad your vehicle issue was resolved quickly! Enjoy your new ride!
Buying our new vehicle From herb chambers cadillac oak rhode island.
by Michael on 01/24/2024our entire experience From sales to service and financing was fantastic. our sales representative dalexsa Was very professional. Knowledgeable. Helpful And polite. The service manager And the general manager also very polite professional… and helpful. The finance department was also very polite professional and helpful and knowledgeable. The service department was also the same as your butt. Very helpful, knowledgeable professional. And understanding. Overall, we give all of the people involved in the sale of our purchase of our new Yukon denali was a very pleasant And hassle free Experience. We are very satisfied with the vehicle and all Herb chambers professional sales service finance and management staff. We recommend them to anyone and give them five stars rating. Thank you all for making I want cowboy and experience a very pleasant one. Dalexsa Our sales representative was extremely professional helpful. Knowledgeable pleasant and very nice and made Our car buying experience a great one.Michael, we are thrilled to hear that your experience with us at Herb Chambers Cadillac of Warwick was exceptional from start to finish. We are delighted to know that Dalexsa and the rest of our team were able to make your Yukon Denali purchase a pleasant one since we always strive to provide our customers with the best possible experience, and your kind words are a testament to our efforts. We are grateful for your recommendation and look forward to serving you again in the future!
Great Honest Service
by Richard Zompa on 01/24/2024They were very honest with me about what repairs were or we’re not neededWe're glad we could deliver a 5-star service experience, Richard! Thanks for this positive review. - Herb Chambers Cadillac of Warwick Team
AJ is the best
by Tom F on 01/21/2024AJ was one of the best guys I’ve dealt with for services ever. Promised my car would be done by 2pm and delivered a hour earlier. Very easy to deal and talk with.Tom, it's great to know that AJ and our team at Herb Chambers Cadillac of Warwick exceeded your expectations! We're always here for any future service needs. Thanks for the feedback!
Excellent job providing customer service ( AJ PULVIE).
by Thobi khu on 01/22/2024Had a great experience AJ was attentive and Knowledgeable. He took time to explain everything with great detail and to review and answer any questions I had . Herb chambers Cadillac of Warwick does a great job in keeping me updated on what… is needed on my vehicle- very knowledgeable and easy to work with, it’s nice to have a peace of mind knowing everything is done correctly. I highly recommend them to anyone. I left herb chambers with a big smile on my face . Job well done 😊.We're delighted to know that AJ and our team at Herb Chambers Cadillac of Warwick were able to provide you with a great experience! It's wonderful hearing how well we kept you informed about your vehicle. We appreciate your recommendation and are here for anything else you might need down the road!
Warm service on a frigid day.
by Kevin Potter on 01/21/2024My 2019 XT-4 needed a state inspection as of 31 Dec 23 but could not pass the required emissions test without replacing an evaporative purge pump. The state inspection station near my home informed me that these pumps were very scarce and I… needed to order one ASAP to avoid the state suspending my vehicle registration. I went to Herb Chambers Cadillac on saturday, 20 Jan 24 to get one ordered and obtain documentation to provide to the state that the part was indeed on order. I explained the situation to A J Pulvie who was the service advisor. Not only did he locate a pump for me, he also offered to have it installed if I were willing to wait which surprised me as the service department was quite busy that day. The car was repaired in short order and I was on my way home in under 2 hours at no cost to me as the part was still under warranty. A J helped me out in a huge way as I really wasn't too excited about going to the state garage and applying for a waiver. Though I've had more than a few issues with my XT'4, I can honestly say that the service department at Herb Chambers Cadillac has always done their best for me. I'm especially pleased with A J Pulvie because of the trouble he went through to expedite this matter, keeping in mind that I came in only to order a pump with no expectations of service as I had no appointment. Thank you so much, A J. I appreciate all you did and have done for me in the past.. Well done! Thank you also Herb Chambers Cadillac!Kevin, we're glad to know that our team at Herb Chambers Cadillac of Warwick was able to assist you swiftly with your XT-4's issue. It's important for us that our customers feel supported in such situations. Thank you for sharing this positive experience!
Amy, we're delighted to hear that Mario provided you with outstanding service at Herb Chambers Cadillac of Warwick. Thank you for the high recommendation and five stars! Enjoy your new car!
by Herb Chambers Cadillac of Warwick on 05/27/2025