Rafferty Subaru
Customer Reviews of Rafferty Subaru
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18 service reviews
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Forrester owner
by Merkchar on 12/27/2023Always easy to get an appointment and when i get there Rafferty takes care of me quite quicklyGreat Service
by Subarup on 12/19/2023Quick and professionalSubarup, thank you for your high star rating. We're happy to see that your experience with us was excellent!
Usual Fine Service from Rafferty!!
by Tom OGrady on 10/09/2023I took one of our Foresters in for annual inspection and the service was quick and thorough. Exactly what I have grown to expect from Rafferty over our many years of Subaru ownership!Thanks for the positive star rating, Tom Ogrady! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Fabricated Service Report/ Unprofessional Conduct
by Chandler on 03/22/2023The service report is fabricated. My light stop working with the original light bulb being installed. I purchased Subaru led light bulbs and installed the new light bulb. After doing so the light still didn’t come on. Therefore that would… indicate that the problem is beyond an inoperable light bulb. Once the light became inoperable, it never became operable even after installing a new Subaru led light bulb. There was never intermittent power to this left side front map/dome light. The cause of the light not working was a loose terminal. I didn’t install after market light bulbs in my vehicle. I installed Subaru Led Light bulbs inside my vehicle. I purchased an extended warranty on my vehicle and therefore a loose terminal is electrical and it is covered under my extended warranty. You wrote this service report as if you were doing me a favor, be clear that this unnecessary aggravation was no favor upon me whatsoever. The service advisor had no conversation with me concerning the warranty coverage of my vehicle. The service report is only indicating the limited warranty but isn’t mentioning anything regarding my 7 years/100,00 mile extended warranty.Sloppy and or Rushed
by Lucas on 03/27/2022I had brought my vehicle in over a year ago for a head-gasket. I ended up having to bring it back a couple times so they could fix things that they had missed. Either they were sloppy or rushed the repair. I just recently went back to have… them check a couple things on the vehicle and was called that it was the head gasket again. The vehicle had begun acting up about 10 months after the repair but thought nothing of it. Brought it in a year and 10 days after the warranty had expired on the first repair and was told there was nothing they would do for me. I am fairly certain that the service department rushed or sloppily repaired my head-gasket the first time leading to a second blown head-gasket. I would avoid this dealership and look for a third party shop that specializes in Subaru. The best advice I could give is to completely avoid Subaru.How many people does it take to change a light bulb at the Rafferty Subaru?
by Former customer on 09/13/2021How many people does it take to change a light bulb at the Rafferty Subaru? There’s immense competition these days, but last Friday Rafferty pulled ahead of the pack to determine the most untrustworthy dealership. At Rafferty, you don’t… want to change a light bulb in your car, let alone purchase an entire vehicle. Last Friday, my wife came to the Rafferty Subaru to replace a bulb in the left taillight. The job was worth $22 including parts and labor, but she was enthusiastically offered to replace the entire taillight for $263. Rafferty, of course, strives to offer the best deals for their customers, but she declined their offer and requested that only the bulb be changed. They kindly agreed to do this, but when she came home, I noticed the taillight was no longer properly installed. Now, there was a wide-open gap between the taillight and car body, which was wide enough to see the internal wiring. This brilliant innovation would result in water flooding the taillight through the gap during the first rain. At this point, my wife felt that her trust in Rafferty’s ability to manage a bulb replacement was grossly misplaced. It took considerable effort to convince her to give them another chance, but she eventually agreed, and in the spirit of spousal support, I decided to join her for the next visit back to the dealership. When arrived, we were greeted by the service manager Ken. For starters, he calmly stated that after the bulb replacement, the taillight was reinstalled correctly. Rafferty is entitled to their professional opinion, but I, perhaps irrationally, concluded that such a gap could endanger the car electric system and affect the safety of driving. I encouraged Ken to look at the other taillight, which had no such gap. He looked and kindly changed his mind. He now stated with confidence that the problem was due to the car being older and not due to their workmanship. I indicated to Ken that there was no such gap prior to the attempt to change the bulb and offered him to look at a taillight photograph I had. Being a reasonable person, Ken changed his mind yet again and took the car back to the shop. Five minutes later, the car came out of the shop and gap had disappeared, truly demonstrating Rafferty’s technical capability. Bravo Rafferty! We appreciated Ken’s willingness to fix the dealership mistake and wanted to give him an opportunity to better the situation. I asked if he would agree that this ordeal was simply due to negligence in the shop, but Ken strongly denied our assertion, nor did he provide any explanation for what had happened. I expected that he would apologize, but he stated again that the dealership was not at fault. With that we left. It seems like this all wouldn’t be such a big deal as they did, eventually, fix the problem to our satisfaction. Yet, it remains bothersome that Ken came up with three different explanations and refused to accept any responsibility. He truly proved to be a devoted Rafferty man as he did not offer an apology after they fixed the problem that they themselves created. If this is the way Rafferty operates with changing a light bulb, I can only imagine what takes place when they conduct more complicated transactions, like selling cars. And since Ken is the manager, it appears that his style reflects Rafferty’s approach and commitment to customer service. It would’ve taken a simple apology to keep the two of us as customer, and we will sorely miss Ken as we do not plan on visiting the Rafferty dealership any time soon. Other unsuspecting customers be warned: conduct business with Rafferty at your own risk. Or go elsewhere. P.S. As a side note, Ken was not wearing a mask while talking with me and my wife. The distance between us was less than 6 feet, and I asked him to put his mask on. He declined stating that he was vaccinated. But since his credibility had already suffered, I couldn’t ignore the possibility his vaccination status was a bit overstated. I am nearly 67 and although I clearly indicated I was uncomfortable with Ken not wearing a mask, he didn’t appear concerned. I don’t know the Rafferty‘s official policy on COVID-19 measures and if it is compliant with state and local regulations. But it doesn’t look like Rafferty is willing to accommodate customers’ concerns about their safety while visiting the dealership. Conscious customers should not to expect much.I will only go to Rafferty from now on.
by John Bahn on 02/09/2021I made the mistake of purchasing a used "pre-owned" certified Subaru from a competitor of Rafferty. A year after purchasing it we took it back to the same place we bought it only to be told the brakes were bad. They said it was our fault… for having "aftermarket" brake pads on the vehicle. I went ballistic on the service person AND the sale manager. After threatening to expose the fraud on social media they fixed it for free. I took the vehicle to Rafferty to see if the work was done correctly and after an inspection by them said it was done correctly. After that experience of going to my local Subaru dealer, I'll drive an extra 20 minutes to Rafferty for service and for any further Subaru purchases in the future.John - We are glad to hear that you received the straightforward service you deserve from our team. Thank you for allowing us the chance to assist you! We look forward to working together in the future and truly appreciate you taking the time to write a review.
Mr
by SHAMBLES 85 on 02/08/2021State inspection was done right on timeThank you for taking the time to leave us a review! It was our pleasure to assist you here at Rafferty Subaru, and we look forward to your next visit!
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by Billched on 09/04/2020Good. Provided a free loaner car during the service timeService on 2013 Subaru
by aeocker on 10/01/2019It was fine but too long to sit for five hours. I did not know it would take that long and the service girl did not tell me. No time or cost was mentioned.Rafferty Subaru is tops
by LouMorales on 05/20/2019Took Forester in for service. Everything done perfectly. However, Service Manager also recommended inspection, due soon but that would not be covered free if I waited. Really appreciated that extra effort to serve me well.Water leak
by Anonymous on 12/31/2018updated 01/07/2019Never really fixed it, had to go to another dealerAs Usual
by cdfinc346 on 11/19/2018Free service...23 point inspection, performed at no charge, is comforting prior to a 1,000 mile round-trip! Subaru does things right, and their agency, Rafferty Subaru, in Marple Twp., PA does things well.Customer
by ynziggy on 09/20/2018I used the express service and was totally satisfied.Express Service
by GGiovagnoli on 07/09/2018As always, a very thorough and detailed Service. I really like the pictorial checklist. Very easy to read and understand. Usually a very short Service. This visit (6/24 @ approx 1400) was different in that it too two (2) hours. Hmmmm.… Perhaps the renovation/construction was a factor--which, by the way, look amazing! I will continue to go to Rafferty Subaru for all my service and auto needs...They are the Best!!Lousy Service Department
by drj888 on 04/14/2013updated 06/12/2025While my car buying experience from the dealership was very satisfactory, their service department leaves a lot to be desired. I bought a brand new 2004 Forester from them and have taken it back to the dealership to have it serviced on a… regular basis. For the most part, the service department did a decent job. But lately, they have been trying to tack on unnecessary things like fuel line flushing or valve cleaning or things like that to try and jack up the bill. After the last service, which they completely botched, I will never take my car back to them again. They recommended I replace the serpentine belt, which I OK'd. After I got my car back, the engine started to make these screeching noises which meant the belt was installed improperly. At first they denied anything was wrong and then blamed the muffler. They claimed I needed to replace the muffler. Even after replacing the muffler at huge expense, the screeching noise was still there. That's when they finally accepted the belt was installed wrong and fixed it. Now my new muffler makes funny noises when I turn off the engine and they claim that's just the way it is and they won't do anything about it. Stay away from their service department unless you want to get fleeced!!!terrible service
by 00009 on 08/01/2011updated 06/12/2025Rafferty Subaru has a horrendous service department. my forester has been serviced there twice in the past two months for a check engine light. the first time i was charged nearly 200 dollars for an oil change; however, the check engine… light came on less than 2 miles after leaving the dealership and 15 minutes later the car died. they took no responsibility for this. i returned shortly thereafter, this time the charge was 250 dollars to 'fix' the same problem. the mechanic refused to provide a clear answer for the likelihood that this repair would in fact work. the whole experience has been terrible. they refused to answer my questions and have repeatedly spoken down to me. in my experience they are extremely rude, condescending, and sexist. they appear to either know nothing about repairs, or prefer to take advantage of their customers whenever possible.Very bad service at Rafferty
by steve347 on 01/28/2011updated 06/12/2025I think the service department at Rafferty is the worst that I have ever encountered, (maybe Ford from years ago was worse), and I have had over 20 cars between me and my wife within the last 30 years. Very unfriendly stuff that will try to… up-sell you on the service and parts. Tina at the front desk is probably the worse, extremely rude and has no knowledge about cars whatsoever. If you ask her a question she will quote some sentence that simply make no sense and when you ask for an explanation she will turn into rudeness. Bad service, high prices and they will try to take advantage of you whenever they can. I should have known after my buying experience when the sells guy tried to go back on the agreement we made via e-mail.
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Rafferty Subaru is a dealership in Newtown Square, PA that believes in personalized and courteous service for all of our customers. Our professional staff assists customers from all over the region including those in Newtown Square, Wilmington, and Limerick, PA. We know that customers are seeking a dealership that provides a full range of services and inventory along with a friendly staff that will listen to a client's needs and do their best in assisting. We strive for excellence. Come in and let us show you what we can do for you!
Rafferty Subaru has been serving the Philadelphia area since 1977. Our Service Department is here 6 days a week. Our greater Rafferty Subaru Auto Repair Center has the resources to make your vehicle run as well as it did the day you drove it off the lot. Rafferty's skilled mechanics have spent years working on Subaru vehicles and will properly diagnose your car, truck, SUV, or van's problem.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Merkchar, we really appreciate your great feedback!
by Joseph Montoro on 08/06/2024