Rafferty Subaru
Dealership Service Review
I had brought my vehicle in over a year ago for a head-gasket. I ended up having to bring it back a couple times so they could fix things that they had missed. Either they were sloppy or rushed the repair. I just recently went back to have them check a couple things on the vehicle and was called that it was the head gasket again. The vehicle had begun acting up about 10 months after the repair but thought nothing of it. Brought it in a year and 10 days after the warranty had expired on the first repair and was told there was nothing they would do for me. I am fairly certain that the service department rushed or sloppily repaired my head-gasket the first time leading to a second blown head-gasket. I would avoid this dealership and look for a third party shop that specializes in Subaru. The best advice I could give is to completely avoid Subaru.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No