Rafferty Subaru
Dealership Service Review
The service report is fabricated. My light stop working with the original light bulb being installed. I purchased Subaru led light bulbs and installed the new light bulb. After doing so the light still didn’t come on. Therefore that would indicate that the problem is beyond an inoperable light bulb. Once the light became inoperable, it never became operable even after installing a new Subaru led light bulb. There was never intermittent power to this left side front map/dome light. The cause of the light not working was a loose terminal. I didn’t install after market light bulbs in my vehicle. I installed Subaru Led Light bulbs inside my vehicle. I purchased an extended warranty on my vehicle and therefore a loose terminal is electrical and it is covered under my extended warranty. You wrote this service report as if you were doing me a favor, be clear that this unnecessary aggravation was no favor upon me whatsoever. The service advisor had no conversation with me concerning the warranty coverage of my vehicle. The service report is only indicating the limited warranty but isn’t mentioning anything regarding my 7 years/100,00 mile extended warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No