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Rafferty Subaru


4700 West Chester Pike, Newtown Square, PA 19073 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
terrible service
Written by 00009 on 08/01/2011
updated 06/13/2025

Rafferty Subaru has a horrendous service department. my forester has been serviced there twice in the past two months for a check engine light. the first time i was charged nearly 200 dollars for an oil change; however, the check engine light came on less than 2 miles after leaving the dealership and 15 minutes later the car died. they took no responsibility for this. i returned shortly thereafter, this time the charge was 250 dollars to 'fix' the same problem. the mechanic refused to provide a clear answer for the likelihood that this repair would in fact work. the whole experience has been terrible. they refused to answer my questions and have repeatedly spoken down to me. in my experience they are extremely rude, condescending, and sexist. they appear to either know nothing about repairs, or prefer to take advantage of their customers whenever possible.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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